-
公开(公告)号：US09959556B1
公开(公告)日：2018-05-01
申请号：US13279557
申请日：2011-10-24
CPC分类号： G06Q30/0269 , G06F17/30241 , H04L43/08 , H04L67/24
摘要： A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer preference record. The method may also include determining a notification device preference for a customer Internet protocol (IP) device included in the customer preference record and determining a current presence status of the customer Internet protocol (IP) device. The method may also include transmitting the notification event to the customer's IP device based on the notification device preference.
-
公开(公告)号：US08965347B1
公开(公告)日：2015-02-24
申请号：US13279526
申请日：2011-10-24
IPC分类号： H04M3/42
CPC分类号： H04W68/02 , H04M3/42153 , H04M3/50 , H04M2201/50 , H04M2203/205 , H04M2203/2072 , H04W4/02 , H04W4/12 , H04W4/14 , H04W68/00
摘要： A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer record. The method may also include identifying a customer's mobile device via a voice channel preference indicating the mobile device in the customer preference record, and transmitting the notification event to the customer's mobile device based on the voice channel preference.
摘要翻译： 公开了用于向客户发送通知的方法和装置。 一个示例性方法可以包括通过客户管理模块识别与客户相关联的通知事件并检索客户记录。 该方法还可以包括通过指示客户偏好记录中的移动设备的语音信道偏好来识别客户的移动设备，以及基于语音信道偏好将通知事件发送到客户的移动设备。
-
3.发明授权System, method, and computer readable medium for routing an agent to a preferred communications platform 有权用于将代理路由到优选通信平台的系统，方法和计算机可读介质公开(公告)号：US08687791B1
公开(公告)日：2014-04-01
申请号：US11361320
申请日：2006-02-24
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M3/5125 , H04M3/5191
摘要： A system, method, and computer readable medium for routing an agent to a preferred communications platform comprises accessing a server comprising a routing strategy, wherein the routing strategy consists of a site value, a project identification value, a project load value, and an attribute value of the agent, and wherein the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, and routing the agent to the preferred environment based on a result of the routing strategy.
摘要翻译： 用于将代理路由到优选通信平台的系统，方法和计算机可读介质包括访问包括路由策略的服务器，其中路由策略包括站点值，项目标识值，项目负载值和属性 代理的价值，其中站点价值比先于比代理的属性值先于的项目负载值的项目标识值先于先导，并且基于所述代理的结果将代理路由到优选环境 路由策略
-
公开(公告)号：US08595648B1
公开(公告)日：2013-11-26
申请号：US11427009
申请日：2006-06-28
IPC分类号： G06F3/048
CPC分类号： G06F17/211 , G06F3/0482 , G06F3/0484 , G06F8/34 , G06F17/2247 , G06Q10/10 , G06T11/206
摘要： A system, method, and computer readable medium for script logic graphical mapping comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.
摘要翻译： 用于脚本逻辑图形映射的系统，方法和计算机可读介质包括显示与至少一个脚本相关联的面板，呈现与面板相关联的分支逻辑，并且创建面板的图形映射和图形映射允许的分支逻辑 放大以显示与面板相关的面板逻辑，并且图形映射允许缩小以显示与面板相关联的分支逻辑。
-
公开(公告)号：US08582742B1
公开(公告)日：2013-11-12
申请号：US12433985
申请日：2009-05-01
IPC分类号： H04M3/42
CPC分类号： H04L65/1069 , H04L65/1073 , H04M3/42127 , H04M3/565 , H04M3/566 , H04M3/567 , H04M2203/5063
摘要： A method and apparatus of providing event data to end users is enclosed. The operations included may provide notifying end users of an event by communicating a notification message to the end users, and receiving event registration messages from at least a portion of the end users to register the end users for the event. The apparatus may also include storing the event registration messages in a registration list file, and establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.
摘要翻译： 封闭向最终用户提供事件数据的方法和装置。 包括的操作可以通过向最终用户传达通知消息来向终端用户通知终端用户，以及从终端用户的至少一部分接收事件注册消息以注册该事件的最终用户。 该装置还可以包括将事件注册消息存储在注册列表文件中，以及经由交互式语音响应（IVR）应用为多个终端用户的每个部分建立连接。 然后，IVR应用被丢弃，并且通过网络元件上的端口来维持连接，以将事件数据从网络元件传送到注册的最终用户的一部分。
-
6.发明授权Method and apparatus of providing live support service in a notification system 有权在通知系统中提供实时支持服务的方法和装置公开(公告)号：US08667072B1
公开(公告)日：2014-03-04
申请号：US13279572
申请日：2011-10-24
IPC分类号： G06F15/16
CPC分类号： H04L51/24 , G06Q10/107 , G06Q30/016 , H04L51/10 , H04L51/36 , H04L51/38 , H04L67/26 , H04L67/306 , H04W4/14
摘要： A method and apparatus of providing notifications to a customer is disclosed. One example method of operation may include identifying a notification event associated with a customer via a customer management module and retrieving a customer preference record and determining a notification device preference for a customer Internet protocol (IP) device included in the customer preference record. The method may also include transmitting the notification event to the customer's IP device based on the notification device preference, the notification event may include a live agent support option which may be accessed in the event that the automated support options fail to satisfy the customer's questions and concerns.
摘要翻译： 公开了向客户提供通知的方法和装置。 一种示例性操作方法可以包括通过客户管理模块来识别与客户相关联的通知事件，并且检索客户偏好记录并且确定客户偏好记录中包括的客户互联网协议（IP）设备的通知设备偏好。 该方法还可以包括基于通知设备偏好将通知事件发送到客户的IP设备，该通知事件可以包括可以在自动支持选项不能满足客户的问题的情况下访问的实时代理支持选项， 担心
-
公开(公告)号：US08559618B1
公开(公告)日：2013-10-15
申请号：US11427014
申请日：2006-06-28
CPC分类号： H04M3/5233
摘要： A system, method, and computer readable medium for contact center call routing by agent attribute, that comprises, detecting a caller voice attribute, sampling at least one agent voice attribute, storing the at least one agent voice attribute, matching the detected caller voice attribute to the stored voice attribute of the at least one agent, and routing a call based upon the matched agent voice attribute to the detected caller voice attribute.
摘要翻译： 一种用于通过代理属性进行联络中心呼叫路由的系统，方法和计算机可读介质，包括：检测呼叫者语音属性，对至少一个代理语音属性进行采样，存储所述至少一个代理语音属性，匹配检测到的呼叫者语音属性 到所述至少一个代理的存储的语音属性，并且基于所匹配的代理语音属性将呼叫路由到所检测到的呼叫者语音属性。
-
8.发明授权公开(公告)号：US08301523B1
公开(公告)日：2012-10-30
申请号：US12766167
申请日：2010-04-23
申请人： Corey K Morris , Jeffrey William Cordell , Robert Allen Sherry , Mark Clinton Knox , Scott R Mingus , William David Sullivan, Jr.
发明人： Corey K Morris , Jeffrey William Cordell , Robert Allen Sherry , Mark Clinton Knox , Scott R Mingus , William David Sullivan, Jr.
CPC分类号： G06Q10/109 , G06F9/542 , G06Q10/02
摘要： The invention provides a method, system and computer readable medium for providing a notification to a recipient. The method, system and computer readable medium relate to a notification sent via a processing device, the method including determining, for a recipient, a first notification method and a second notification method, generating a notification, and providing the notification to the recipient in accordance with the first notification method or, upon a failure of the first notification method, providing the notification to the recipient in accordance with the second notification method.
摘要翻译： 本发明提供了一种用于向接收者提供通知的方法，系统和计算机可读介质。 所述方法，系统和计算机可读介质涉及经由处理设备发送的通知，所述方法包括针对接收者确定第一通知方法和第二通知方法，生成通知，并根据所述通知向接收者提供通知 利用第一通知方法，或者在第一通知方法失败时，根据第二通知方式向接收者提供通知。
-
9.发明授权公开(公告)号：US07747695B1
公开(公告)日：2010-06-29
申请号：US11926878
申请日：2007-10-29
申请人： Corey K. Morris , Jeffrey William Cordell , Robert Allen Sherry , Mark Clinton Knox , Scott R. Mingus , William David Sullivan, Jr.
发明人： Corey K. Morris , Jeffrey William Cordell , Robert Allen Sherry , Mark Clinton Knox , Scott R. Mingus , William David Sullivan, Jr.
IPC分类号： G06F15/16
CPC分类号： G06Q10/109 , G06F9/542 , G06Q10/02
摘要： A system, method and computer readable medium for providing automated notifications generates a list of recipients. The notification preferences of the recipients is determined and a notification generated and formatted in accordance with the recipients' preferences is communicated to the recipient. The notification preferences include a notification type, such as voice, email, SMS etc. The notification may be a notification of an overdue debt which provides the recipient with an avenue to make payment of the debt.
摘要翻译： 用于提供自动通知的系统，方法和计算机可读介质产生收件人列表。 确定收件人的通知偏好，并将根据收件人偏好生成和格式化的通知传达给收件人。 通知偏好包括通知类型，例如语音，电子邮件，短信等。通知可以是向接收方提供支付债务的过期债务的通知。
-
公开(公告)号：US09258181B1
公开(公告)日：2016-02-09
申请号：US11951433
申请日：2007-12-06
申请人： Jeffrey William Cordell , Kevin Peter Pierson , Larry Trent Larson , Timothy Wayne Starbuck , James Kevin Andrews , Anthony Mathew Stach
发明人： Jeffrey William Cordell , Kevin Peter Pierson , Larry Trent Larson , Timothy Wayne Starbuck , James Kevin Andrews , Anthony Mathew Stach
IPC分类号： G06F15/173 , H04L12/24
CPC分类号： H04M3/565 , G06Q10/063112 , G06Q10/063114 , G06Q10/063116 , H04L12/1822 , H04L41/046 , H04L41/50 , H04M3/2218 , H04M3/42204 , H04M3/5175 , H04M3/523
摘要： A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.
摘要翻译： 提供了一种方法，计算机可读介质和用于管理代理登录到多个桥的系统。 该方法包括为至少一个代理预留至少一个桥，为该至少一个桥创建第一队列，所述第一队列包括所述至少一个代理，监视所述至少一个桥的效率，确定是否需要 所述至少一个桥的第一桥是高的，如果对所述至少一个桥的所述第一桥的需求很高，则为所述至少一个桥的所述第一桥创建第二队列，从所述第一队列中分配至少一个代理 到第二队列，并且将至少一个代理向上移动到第二队列中。
-
-
-
-
-
-
-
-
-
搜索结果
20 条记录 (耗时 0.014 秒)
