公开(公告)号：US09258181B1

公开(公告)日：2016-02-09

申请号：US11951433

申请日：2007-12-06

申请人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

发明人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

IPC分类号： G06F15/173 ,  H04L12/24

CPC分类号： H04M3/565 ,  G06Q10/063112 ,  G06Q10/063114 ,  G06Q10/063116 ,  H04L12/1822 ,  H04L41/046 ,  H04L41/50 ,  H04M3/2218 ,  H04M3/42204 ,  H04M3/5175 ,  H04M3/523

摘要： A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

摘要翻译： 提供了一种方法，计算机可读介质和用于管理代理登录到多个桥的系统。 该方法包括为至少一个代理预留至少一个桥，为该至少一个桥创建第一队列，所述第一队列包括所述至少一个代理，监视所述至少一个桥的效率，确定是否需要 所述至少一个桥的第一桥是高的，如果对所述至少一个桥的所述第一桥的需求很高，则为所述至少一个桥的所述第一桥创建第二队列，从所述第一队列中分配至少一个代理 到第二队列，并且将至少一个代理向上移动到第二队列中。