公开(公告)号：US09258181B1

公开(公告)日：2016-02-09

申请号：US11951433

申请日：2007-12-06

申请人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

发明人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

IPC分类号： G06F15/173 ,  H04L12/24

CPC分类号： H04M3/565 ,  G06Q10/063112 ,  G06Q10/063114 ,  G06Q10/063116 ,  H04L12/1822 ,  H04L41/046 ,  H04L41/50 ,  H04M3/2218 ,  H04M3/42204 ,  H04M3/5175 ,  H04M3/523

摘要： A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

摘要翻译： 提供了一种方法，计算机可读介质和用于管理代理登录到多个桥的系统。 该方法包括为至少一个代理预留至少一个桥，为该至少一个桥创建第一队列，所述第一队列包括所述至少一个代理，监视所述至少一个桥的效率，确定是否需要 所述至少一个桥的第一桥是高的，如果对所述至少一个桥的所述第一桥的需求很高，则为所述至少一个桥的所述第一桥创建第二队列，从所述第一队列中分配至少一个代理 到第二队列，并且将至少一个代理向上移动到第二队列中。

公开(公告)号：US08615791B1

公开(公告)日：2013-12-24

申请号：US13373598

申请日：2011-11-21

申请人： Jeffrey William Cordell ,  Larry Trent Larson ,  Michael S Fecci ,  Raymond Onslow Morris ,  Kevin Peter Pierson

发明人： Jeffrey William Cordell ,  Larry Trent Larson ,  Michael S Fecci ,  Raymond Onslow Morris ,  Kevin Peter Pierson

IPC分类号： H04L29/06 ,  G06F7/04 ,  G06F15/16 ,  G06F17/30 ,  G06F21/00

CPC分类号： H04L63/083 ,  G06F21/41 ,  G06Q10/06311 ,  H04L63/0815 ,  H04W4/00

摘要： A method, a computer readable medium and a system of multi-domain login and messaging are provided. The method for multi-domain login comprises inputting a local password by an agent, accessing a password vault with the local password, and retrieving at least one hidden password from the password vault, and logging the agent into at least one agent application using the at least one hidden password. The method for multi-domain messaging comprises retrieving information of an agent from a database, retrieving at least one skill group to which the agent belongs from the information, retrieving a message linked to the at least one skill group, and sending the message to the agent.

公开(公告)号：US08079066B1

公开(公告)日：2011-12-13

申请号：US11942758

申请日：2007-11-20

申请人： Jeffrey William Cordell ,  Larry Trent Larson ,  Michael S. Fecci ,  Raymond Onslow Morris ,  Kevin Peter Pierson

发明人： Jeffrey William Cordell ,  Larry Trent Larson ,  Michael S. Fecci ,  Raymond Onslow Morris ,  Kevin Peter Pierson

IPC分类号： G06F7/04 ,  G06F15/16 ,  G06F17/30 ,  H04L29/06

CPC分类号： H04L63/083 ,  G06F21/41 ,  G06Q10/06311 ,  H04L63/0815 ,  H04W4/00

摘要： A method, a computer readable medium and a system of multi-domain login and messaging are provided. The method for multi-domain login comprises inputting a local password by an agent, accessing a password vault with the local password, and retrieving at least one hidden password from the password vault, and logging the agent into at least one agent application using the at least one hidden password. The method for multi-domain messaging comprises retrieving information of an agent from a database, retrieving at least one skill group to which the agent belongs from the information, retrieving a message linked to the at least one skill group, and sending the message to the agent.

摘要翻译： 提供了一种方法，计算机可读介质和多域登录和消息传递系统。 用于多域登录的方法包括由代理输入本地密码，使用本地密码访问密码保险库，以及从密码库检索至少一个隐藏的密码，以及使用该密码库将代理记录到至少一个代理应用中 至少一个隐藏的密码。 用于多域消息的方法包括从数据库检索代理的信息，从所述信息中检索所述代理所属的至少一个技能组，检索链接到所述至少一个技能组的消息，以及将消息发送到 代理商

公开(公告)号：US09619826B1

公开(公告)日：2017-04-11

申请号：US12847714

申请日：2010-07-30

申请人： Larry Trent Larson ,  Chad Lynn Brockman ,  April Lynn Peek ,  Eric A Grun ,  Kenneth A Marr

发明人： Larry Trent Larson ,  Chad Lynn Brockman ,  April Lynn Peek ,  Eric A Grun ,  Kenneth A Marr

IPC分类号： G06Q30/06 ,  G06Q30/02 ,  G06Q30/08

CPC分类号： G06Q30/0276 ,  G06Q30/02 ,  G06Q30/0613

摘要： The illustrative embodiments described herein provide systems and methods for authenticating a customer in an online transaction. In one embodiment, a method includes initiating, in conjunction with an online transaction, an authentication query via a communication device associated with a customer in the online transaction, receiving customer authentication data from the communication device, sending the customer authentication data to a third-party authentication server to authenticate the customer using the customer authentication data, receiving a determination from the third-party authentication server whether the customer is authenticated, and allowing the online transaction to proceed in response to receiving the determination that the customer is authenticated.