公开(公告)号：US07978831B2

公开(公告)日：2011-07-12

申请号：US11770938

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M1/64 ,  H04M11/00

CPC分类号： H04M3/493 ,  H04M3/382 ,  H04M2203/2027

摘要： Methods and apparatus are provided for defending against telephone-based robotic attacks. An interactive voice response method is disclosed, comprising the steps of obtaining a script to present to a caller, the script including at least one menu option having at least one personal code; generating a random number for the personal code; and presenting the at least one menu option with the generated random number to the caller. The step of generating a random number for the personal code is optionally responsive to receipt of the call. The method is optionally performed only if one or more predefined criteria defining an attack are satisfied. The disclosed IVR system can optionally monitor the caller response to determine whether the caller enters the generated random number.

摘要翻译： 提供了防止基于电话机器人攻击的方法和装置。 公开了一种交互式语音响应方法，包括以下步骤：获得向呼叫者呈现的脚本，所述脚本包括至少一个具有至少一个个人代码的菜单选项; 为个人密码生成随机数字; 以及向所述呼叫者呈现所生成的随机数的所述至少一个菜单选项。 为个人代码生成随机数的步骤可选地响应于接收到该呼叫。 仅当满足定义攻击的一个或多个预定标准时，可选地执行该方法。 所公开的IVR系统可以可选地监视呼叫者响应以确定呼叫者是否输入生成的随机数。

公开(公告)号：US20090003548A1

公开(公告)日：2009-01-01

申请号：US11770935

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M11/00

CPC分类号： H04M3/436 ,  H04L65/1079 ,  H04M3/493 ,  H04M2203/352

摘要： Methods and apparatus are provided fox defending against telephone-based robotic attacks. An interactive voice response method is provided for presenting a menu having one or more menu options to a caller associated with a call. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; combining at least one of the one or more menu options with a background audio signal, wherein the background audio signal is selected based on a context of the call; and presenting the combination of the at least one of the one or mole menu options and the background audio signal to the caller. The context of the call includes comprises one or more of an identity of a called party associated with the call and a time period of the call. The background audio signal can optionally be obtained from a library of background signals.

摘要翻译： 为防御电话机器人攻击提供了方法和设备。 提供交互式语音响应方法，用于向与呼叫相关联的呼叫者呈现具有一个或多个菜单选项的菜单。 该方法包括以下步骤：获得向呼叫者呈现包括一个或多个菜单选项的脚本的脚本; 将所述一个或多个菜单选项中的至少一个与背景音频信号组合，其中基于所述呼叫的上下文来选择所述背景音频信号; 以及将所述一个或多个菜单选项中的至少一个和所述背景音频信号的组合呈现给所述呼叫者。 呼叫的上下文包括与呼叫相关联的被叫方的身份和呼叫的时间段中的一个或多个。 背景音频信号可以可选地从背景信号库获得。

公开(公告)号：US5754308A

公开(公告)日：1998-05-19

申请号：US495187

申请日：1995-06-27

申请人： Daniel Lopresti ,  Jeffrey Esakov ,  Jiangying Zhou

发明人： Daniel Lopresti ,  Jeffrey Esakov ,  Jiangying Zhou

IPC分类号： G06F3/12 ,  H04N1/00 ,  H04N1/21 ,  H04N1/32 ,  G06F17/00 ,  G06K9/20 ,  H04N1/40

CPC分类号： H04N1/32133 ,  H04N1/32561 ,  H04N2201/3225 ,  H04N2201/3226 ,  H04N2201/3242 ,  H04N2201/3252 ,  H04N2201/3269 ,  H04N2201/3271 ,  H04N2201/3277

摘要： An inventive page encoding, printing, retrieval and archiving system and method wherein document information designators are encoded for pages. The designator includes information regarding the location of the digital representation of the page and optionally includes page generation and reproduction information. An enhanced copier or facsimile machine scans the printed designator and retrieves the stored digital representation of the page and outputs a "subsequent original" of the page. In the alternative, when the copier cannot directly access the digital representation of the page, the enhanced copier can decode the page generation and reproduction information found in the designator and apply the information to production of a high quality photocopy. The inventive equipment is additionally adapted to create digital representations of pages, create designators for the digital representations, store the digital representations along with the designators, and output printed versions of the pages including the designators.

摘要翻译： 本发明的页面编码，打印，检索和归档系统以及其中文档信息指示符被编码用于页面的方法。 指示符包括关于页面的数字表示的位置的信息，并且可选地包括页面生成和再现信息。 增强的复印机或传真机扫描印刷的指示符并检索存储的页面的数字表示并输出页面的“后续原稿”。 另一方面，当复印机不能直接访问页面的数字表示时，增强型复印机可以解码指示器中找到的页面生成和再现信息，并且将该信息应用于制作高质量的复印件。 本发明的设备还适于创建页面的数字表示，为数字表示创建指示符，与指示符一起存储数字表示，以及输出包括指示符的页面的印刷版本。

公开(公告)号：US08005198B2

公开(公告)日：2011-08-23

申请号：US11770944

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M1/64 ,  G10L21/00

CPC分类号： H04M3/436 ,  H04M3/493 ,  H04M2201/10

摘要： Methods and apparatus are provided for defending against telephone-based robotic attacks An interactive voice response method is provided for presenting a menu having one or more menu options to a caller. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; permuting one or more characteristics of at least one of the one or more menu options; and presenting the permuted menu to the caller. The permutation may comprise, for example, adding one or more additional menu options to the menu; varying a selection number associated with the at least one menu option; varying an order of at least a plurality of the menu options; or varying a wording or pronunciation of one or more menu options.

摘要翻译： 提供了用于防止基于电话机器人攻击的方法和装置。提供交互式语音响应方法，用于向呼叫者呈现具有一个或多个菜单选项的菜单。 该方法包括以下步骤：获得向呼叫者呈现包括一个或多个菜单选项的脚本的脚本; 置换所述一个或多个菜单选项中的至少一个的一个或多个特征; 并向呼叫者呈现置换的菜单。 排列可以包括例如向菜单添加一个或多个附加菜单选项; 改变与所述至少一个菜单选项相关联的选择号码; 改变至少多个菜单选项的顺序; 或改变一个或多个菜单选项的措词或发音。

公开(公告)号：US08005197B2

公开(公告)日：2011-08-23

申请号：US11770935

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M1/64 ,  G10L21/00

CPC分类号： H04M3/436 ,  H04L65/1079 ,  H04M3/493 ,  H04M2203/352

摘要： Methods and apparatus are provided fox defending against telephone-based robotic attacks. An interactive voice response method is provided for presenting a menu having one or more menu options to a caller associated with a call. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; combining at least one of the one or more menu options with a background audio signal, wherein the background audio signal is selected based on a context of the call; and presenting the combination of the at least one of the one or more menu options and the background audio signal to the caller. The context of the call includes comprises one or more of an identity of a called party associated with the call and a time period of the call. The background audio signal can optionally be obtained from a library of background signals.

摘要翻译： 为防御电话机器人攻击提供了方法和设备。 提供交互式语音响应方法，用于向与呼叫相关联的呼叫者呈现具有一个或多个菜单选项的菜单。 该方法包括以下步骤：获得向呼叫者呈现包括一个或多个菜单选项的脚本的脚本; 将所述一个或多个菜单选项中的至少一个与背景音频信号组合，其中基于所述呼叫的上下文来选择所述背景音频信号; 以及将一个或多个菜单选项中的至少一个和背景音频信号的组合呈现给呼叫者。 呼叫的上下文包括与呼叫相关联的被叫方的身份和呼叫的时间段中的一个或多个。 背景音频信号可以可选地从背景信号库获得。

公开(公告)号：US20090003549A1

公开(公告)日：2009-01-01

申请号：US11770944

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M11/00

CPC分类号： H04M3/436 ,  H04M3/493 ,  H04M2201/10

摘要： Methods and apparatus are provided for defending against telephone-based robotic attacks An interactive voice response method is provided for presenting a menu having one or more menu options to a caller. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; permuting one or more characteristics of at least one of the one or more menu options; and presenting the permuted menu to the caller. The permutation may comprise, for example, adding one or more additional menu options to the menu; varying a selection number associated with the at least one menu option; varying an order of at least a plurality of the menu options; or varying a wording or pronunciation of one or more menu options.

摘要翻译： 提供了用于防止基于电话机器人攻击的方法和装置。提供交互式语音响应方法，用于向呼叫者呈现具有一个或多个菜单选项的菜单。 该方法包括以下步骤：获得向呼叫者呈现包括一个或多个菜单选项的脚本的脚本; 置换所述一个或多个菜单选项中的至少一个的一个或多个特征; 并向呼叫者呈现置换的菜单。 排列可以包括例如向菜单添加一个或多个附加菜单选项; 改变与所述至少一个菜单选项相关联的选择号码; 改变至少多个菜单选项的顺序; 或改变一个或多个菜单选项的措词或发音。

公开(公告)号：US20090003539A1

公开(公告)日：2009-01-01

申请号：US11770938

申请日：2007-06-29

申请人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

发明人： Henry Baird ,  Jon Bentley ,  Daniel Lopresti ,  Sui-Yu Wang

IPC分类号： H04M1/64

CPC分类号： H04M3/493 ,  H04M3/382 ,  H04M2203/2027

摘要： Methods and apparatus are provided for defending against telephone-based robotic attacks. An interactive voice response method is disclosed, comprising the steps of obtaining a script to present to a caller, the script including at least one menu option having at least one personal code; generating a random number for the personal code; and presenting the at least one menu option with the generated random number to the caller. The step of generating a random number for the personal code is optionally responsive to receipt of the call. The method is optionally performed only if one or more predefined criteria defining an attack are satisfied. The disclosed IVR system can optionally monitor the caller response to determine whether the caller enters the generated random number.

摘要翻译： 提供了防止基于电话机器人攻击的方法和装置。 公开了一种交互式语音响应方法，包括以下步骤：获得向呼叫者呈现的脚本，所述脚本包括至少一个具有至少一个个人代码的菜单选项; 为个人密码生成随机数字; 以及向所述呼叫者呈现所生成的随机数的所述至少一个菜单选项。 为个人代码生成随机数的步骤可选地响应于接收到该呼叫。 仅当满足定义攻击的一个或多个预定标准时，可选地执行该方法。 所公开的IVR系统可以可选地监视呼叫者响应以确定呼叫者是否输入生成的随机数。