公开(公告)号：US06335964B1

公开(公告)日：2002-01-01

申请号：US09069378

申请日：1998-04-29

申请人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  David Seager Renshaw ,  Graham Hugh Tuttle

发明人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  David Seager Renshaw ,  Graham Hugh Tuttle

IPC分类号： H04M1100

CPC分类号： H04M3/493

摘要： A voice processing system is connected to a switch via multiple telephone lines, and provides a set of line objects, each line object being associated with one of the physical telephone lines. The line object allows a demarcation to be made between the underlying voice processing system software, and external business applications. Thus a line object supports a set of methods such as Get DTMF Tone, Play Audio, Answer Call, and End Call, to allow the external business applications to perform desired operations on a telephone line. These methods are invoked via a set of corresponding IVR action objects, which in turn are integrated into the business application. The business application itself, and its IVR actions, regard the line objects effectively as servers to provide IVR functionality. The business application may therefore run partially or completely on a separate physical machine from the IVR system itself.

摘要翻译： 语音处理系统经由多条电话线连接到交换机，并提供一组线路对象，每条线路对象与物理电话线路之一相关联。 线对象允许在底层语音处理系统软件和外部业务应用之间进行划分。 因此，线对象支持一组方法，例如获取DTMF音调，播放音频，应答呼叫和结束呼叫，以允许外部业务应用程序在电话线路上执行所需的操作。 这些方法通过一组相应的IVR动作对象进行调用，后者又被集成到业务应用程序中。 业务应用程序本身及其IVR操作将线对象有效地视为服务器来提供IVR功能。 因此，业务应用程序可以在独立的物理机器上部分或完全地从IVR系统本身运行。

公开(公告)号：US5970126A

公开(公告)日：1999-10-19

申请号：US868085

申请日：1997-06-03

申请人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  Stephen Graham Copinger Lawrence

发明人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  Stephen Graham Copinger Lawrence

IPC分类号： H04M3/42 ,  H04M3/00 ,  H04M7/00 ,  H04M11/00 ,  H04M15/00 ,  H04Q3/58 ,  H04Q3/62

CPC分类号： H04M15/8044 ,  H04M7/006 ,  H04Q3/62 ,  H04M15/00 ,  H04M2215/0176 ,  H04M2215/42 ,  H04M2215/745 ,  H04M3/42323 ,  H04Q2213/1307 ,  H04Q2213/13093 ,  H04Q2213/1313 ,  H04Q2213/13152 ,  H04Q2213/1322 ,  H04Q2213/13298 ,  H04Q2213/13344 ,  H04Q2213/13384 ,  H04Q2213/13389

摘要： The present invention relates to establishing a communication channel between two communication systems having computer telephony integration (CTI). Many CTI systems are configured into incoming and outgoing lines according to the anticipated demands. Consequently, if sufficient outgoing or incoming capacity is unavailable at a given time to support a communication channel of required characteristics, the users of such a system must conventionally wait until sufficient capacity becomes available. However, the present invention determines who the intended addressee is and can instruct the CTI system associated with that addressee to instigate the establishment of a communication channel to the user who originally desired the connection. The instructions can be sent to the intended addressee using for example, another communication network, such as the Internet or other data communications network. This arrangement also allows the call to be placed in the reverse direction, where this is favourable for tariff reasons. The invention also includes the automatic selection of a telephone network carrier based on tariff data requested over a data network such as the Internet.

摘要翻译： 本发明涉及在具有计算机电话集成（CTI）的两个通信系统之间建立通信信道。 根据预期的需求，许多CTI系统被配置为进入和离开的线路。 因此，如果在给定时间内足够的输出或进入容量不可用以支持所需特性的通信信道，则这种系统的用户必须经常地等待直到足够的容量变得可用。 然而，本发明确定预期的接收者是谁，并且可以指示与该收件人相关联的CTI系统向最初希望该连接的用户启动建立通信信道。 可以使用例如另一个通信网络（例如因特网或其他数据通信网络）将指令发送到预期的收件人。 这种安排也可以将呼叫放在相反的方向，这样做有利于关税原因。 本发明还包括基于通过诸如因特网的数据网络请求的资费数据自动选择电话网络运营商。