公开(公告)号：US06335964B1

公开(公告)日：2002-01-01

申请号：US09069378

申请日：1998-04-29

申请人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  David Seager Renshaw ,  Graham Hugh Tuttle

发明人： Ronald John Bowater ,  Nicholas David Butler ,  David Andrew Clarke ,  David Seager Renshaw ,  Graham Hugh Tuttle

IPC分类号： H04M1100

CPC分类号： H04M3/493

摘要： A voice processing system is connected to a switch via multiple telephone lines, and provides a set of line objects, each line object being associated with one of the physical telephone lines. The line object allows a demarcation to be made between the underlying voice processing system software, and external business applications. Thus a line object supports a set of methods such as Get DTMF Tone, Play Audio, Answer Call, and End Call, to allow the external business applications to perform desired operations on a telephone line. These methods are invoked via a set of corresponding IVR action objects, which in turn are integrated into the business application. The business application itself, and its IVR actions, regard the line objects effectively as servers to provide IVR functionality. The business application may therefore run partially or completely on a separate physical machine from the IVR system itself.

摘要翻译： 语音处理系统经由多条电话线连接到交换机，并提供一组线路对象，每条线路对象与物理电话线路之一相关联。 线对象允许在底层语音处理系统软件和外部业务应用之间进行划分。 因此，线对象支持一组方法，例如获取DTMF音调，播放音频，应答呼叫和结束呼叫，以允许外部业务应用程序在电话线路上执行所需的操作。 这些方法通过一组相应的IVR动作对象进行调用，后者又被集成到业务应用程序中。 业务应用程序本身及其IVR操作将线对象有效地视为服务器来提供IVR功能。 因此，业务应用程序可以在独立的物理机器上部分或完全地从IVR系统本身运行。

公开(公告)号：US6046985A

公开(公告)日：2000-04-04

申请号：US838553

申请日：1997-04-09

申请人： Barry Keith Aldred ,  Howard Shelton Lambert ,  Harry David Mitchell ,  David Seager Renshaw ,  Graham Hugh Tuttle

发明人： Barry Keith Aldred ,  Howard Shelton Lambert ,  Harry David Mitchell ,  David Seager Renshaw ,  Graham Hugh Tuttle

IPC分类号： H04L12/24 ,  H04L12/70 ,  H04N7/24 ,  H04Q11/04 ,  G01R31/08 ,  G08C15/00 ,  H04J1/16 ,  H04L1/00

CPC分类号： H04L41/5003 ,  H04L65/80 ,  H04N21/64307 ,  H04Q11/0478 ,  H04L2012/5619 ,  H04L2012/5631 ,  H04L41/509

摘要： A communications system may be used for transmitting and/or receiving data over a network. The system needs to exchange capability information with other systems in the network, in order to determine which forms of communication can be mutually supported. The exchange of information includes logical expressions involving two or more parameters. This allows, for example, a system to indicate that a higher error rate will occur if the throughput is increased. In the preferred embodiment, each capability parameter is specified in terms of a range between a minimum and a maximum acceptable value.

摘要翻译： 通信系统可以用于通过网络发送和/或接收数据。 系统需要与网络中的其他系统交换能力信息，以确定哪种形式的通信可以相互支持。 信息交换包括涉及两个或多个参数的逻辑表达式。 这允许例如系统指示如果吞吐量增加则会出现更高的错误率。 在优选实施例中，每个能力参数根据最小和最大可接受值之间的范围来指定。

公开(公告)号：US07082392B1

公开(公告)日：2006-07-25

申请号：US09641449

申请日：2000-08-17

申请人： Nicholas David Butler ,  David Seager Renshaw

发明人： Nicholas David Butler ,  David Seager Renshaw

IPC分类号： G10L15/20 ,  G10L15/22

CPC分类号： G10L2015/228

摘要： This invention relates to the management, in an interactive voice response system, of a plurality of speech technology modules. In particular it relates to an apparatus and a method for dynamically determining which of a plurality of speech technology modules to use during voice interaction between the system and a user. In prior art IVR systems each speech technology module is configured for a specific application or task. Most speech technology modules have different lexicons for the range of functions but it is the full lexicon which can determine an engine's suitability for a language. For instance, one type of speech recognition engine is preferred for certain languages whereas IBM ViaVoice is a good general all rounder. Choosing one speech recognition module according to application or function alone is not entirely satisfactory and there is a need for improvement. The present solution is to select, for each interaction, one of the speech technology modules from the plurality of the modules to be used by the application according to the environment property of the interaction.

摘要翻译： 本发明涉及在交互式语音应答系统中管理多个语音技术模块。 具体地说，涉及用于动态地确定在系统和用户之间的语音交互期间使用多个语音技术模块中的哪一个的装置和方法。 在现有技术的IVR系统中，每个语音技术模块被配置用于特定应用或任务。 大多数语音技术模块在功能范围上具有不同的词汇，但它是确定引擎对语言的适用性的完整词汇。 例如，对于某些语言，一种类型的语音识别引擎是优选的，而IBM ViaVoice是一般性较好的一般。 仅根据应用或功能选择一个语音识别模块并不完全令人满意，需要改进。 本解决方案是根据交互的环境属性，为每个交互选择要由应用使用的多个模块中的一个语音技术模块。

公开(公告)号：US06873689B1

公开(公告)日：2005-03-29

申请号：US09545593

申请日：2000-04-07

申请人： Nicholas David Butler ,  David Seager Renshaw ,  Andrew James Ritchie

发明人： Nicholas David Butler ,  David Seager Renshaw ,  Andrew James Ritchie

IPC分类号： H04M3/487 ,  H04M7/00 ,  H04M1/64 ,  H04L12/66

CPC分类号： H04M3/487 ,  H04M7/125 ,  Y10S379/90

摘要： A voice processing system is disclosed having a first interface for receiving telephone calls from the Public Switched Telephone Network (PSTN) and application software for processing received PSTN telephone calls. The voice processing system supports an API to allow the first interface to inform the application software of the presence of the call. The voice processing system further has a second interface for receiving telephone calls from an internet protocol (IP) network, and a signaling subsystem for routing an IP call from the second interface to the application software. This signaling subsystem uses the same API as is used to inform the application software about PSTN calls. Therefore, it is transparent to the application software whether an incoming call has been received from the IP network rather than the PSTN.

摘要翻译： 公开了一种语音处理系统，其具有用于接收来自公共交换电话网（PSTN）的电话呼叫的第一接口和用于处理接收的PSTN电话呼叫的应用软件。 语音处理系统支持API，以允许第一接口向应用软件通知呼叫的存在。 语音处理系统还具有用于从因特网协议（IP）网络接收电话呼叫的第二接口和用于将IP呼叫从第二接口路由到应用软件的信令子系统。 该信令子系统使用与用于通知应用软件有关PSTN呼叫的API相同的API。 因此，应用软件是否已经从IP网络而不是PSTN接收到来电是透明的。

公开(公告)号：US6141724A

公开(公告)日：2000-10-31

申请号：US115921

申请日：1998-07-15

申请人： Nicholas David Butler ,  Jacqueline Bowden ,  Steven John Hyatt ,  David Seager Renshaw ,  Yuk-Lun Wong

发明人： Nicholas David Butler ,  Jacqueline Bowden ,  Steven John Hyatt ,  David Seager Renshaw ,  Yuk-Lun Wong

IPC分类号： G06F9/44 ,  G06F9/445

CPC分类号： G06F8/00 ,  G06F8/34

摘要： A system for remotely developing an telephony application for a call handling server comprises: program code components for each process used by the call handling server and an associated reduced code components for each process; an application designer for combining the reduced code components into an application design; networking capability for sending the application designer and reduced code components to a client and receiving a completed application design; and an application builder for assembling, according to the application design, the program code components into an self contained application.

摘要翻译： 用于远程开发用于呼叫处理服务器的电话应用的系统包括：由呼叫处理服务器使用的每个进程的程序代码组件和用于每个进程的相关联的减少的代码组件; 用于将缩减的代码组件组合成应用程序设计的应用程序设计器; 将应用程序设计器和减少的代码组件发送到客户端并接收完整的应用程序设计的联网功能; 以及应用程序构建器，用于根据应用设计将程序代码组件组装成自包含的应用程序。

公开(公告)号：US07660399B2

公开(公告)日：2010-02-09

申请号：US10818837

申请日：2004-04-06

申请人： Samuel David Borman ,  David Seager Renshaw ,  Yuk-Lun Wong

发明人： Samuel David Borman ,  David Seager Renshaw ,  Yuk-Lun Wong

IPC分类号： H04M11/00

CPC分类号： H04M3/487

摘要： A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telephony functions to the complex. This is achieved by maintaining a mapping of voice applications to telephone lines, and creating a call object in response to an incoming call on one of the lines. It is then determined which voice application to associate with the incoming call on the basis of this mapping, and an identifier to the call object is then passed to the determined voice application. Thereafter the call object is responsive to requests from this voice application for providing telephony functions for the call. This includes receiving a media object from the voice processing application which represents desired output over a telephone line. This media object is then processed into a plurality of output components in accordance with one or more presentation criteria, and these components are then output over the telephone line.

摘要翻译： 语音处理复合体具有多个主机，每个主机支持一个或多个语音应用，所述复合体中的至少一个主机包括用于提供对多条电话线路的接入的电话硬件。 这样的主机向复合体提供电话功能。 这通过将语音应用程序映射到电话线并且响应于其中一条线路上的来话呼叫创建呼叫对象来实现。 然后，基于该映射确定哪个语音应用与呼入呼叫相关联，并且将呼叫对象的标识符传递到所确定的语音应用。 此后，呼叫对象响应于来自该语音应用的用于为呼叫提供电话功能的请求。 这包括从语音处理应用接收媒体对象，该媒体对象通过电话线表示期望的输出。 然后根据一个或多个呈现标准将该媒体对象处理成多个输出组件，然后通过电话线输出这些组件。

公开(公告)号：US06175845B1

公开(公告)日：2001-01-16

申请号：US09087778

申请日：1998-05-29

申请人： Andrew John Smith ,  David Seager Renshaw

发明人： Andrew John Smith ,  David Seager Renshaw

IPC分类号： G06F1721

CPC分类号： G06F17/21

摘要： A method of presenting information via a user interface of a computer system is disclosed. The method is executed by a book component and a renderer component. The book determines page boundaries for pages in which information is to be presented, and communicates the page boundaries to the renderer. The renderer determines a number of pages, constrained by the page boundaries, required to fully render the information, and communicates the number of pages to the book. Responsive to the book providing an input token representing a prominent element of information on a page, the renderer determines a page number for the page containing the element of information represented by the token, and communicates the page number to the book. Responsive to an event requiring the presentation of a page including a prominent element of information, the book communicates the page number to the renderer. The renderer presents the page in a display area and provides an output token to the book representing a prominent element of information on the presented page.

摘要翻译： 公开了一种通过计算机系统的用户界面呈现信息的方法。 该方法由书组件和渲染器组件执行。 该书确定页面边界，其中将显示信息的页面，并将页面边界传递给渲染器。 渲染器确定完全呈现信息所需的页面数量限制，页面边界的数量，并将页面数量传递给书本。 响应于提供表示页面上的显着信息元素的输入令牌的书，渲染器确定包含由令牌表示的信息元素的页面的页码，并将页码传送给书。 响应于需要呈现包括信息的突出元素的页面的事件，本书将页码传送给渲染器。 渲染器在显示区域中显示该页面，并向该图书提供一个输出标记，表示所呈现的页面上的显着信息元素。

公开(公告)号：US6065024A

公开(公告)日：2000-05-16

申请号：US823670

申请日：1997-03-24

申请人： David Seager Renshaw

发明人： David Seager Renshaw

IPC分类号： G06F3/14 ,  G06F3/048 ,  G06F9/445 ,  G06F9/46 ,  G06F12/00 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24 ,  G06F17/30

CPC分类号： G06F9/44526 ,  G06F17/211 ,  G06F17/212 ,  G06F17/22 ,  G06F17/2247 ,  G06F17/24 ,  G06F17/30896 ,  G06F9/54

摘要： The present invention relates to embedded HTML documents and to a method and system for rendering such documents to a visual display unit. The Internet does not currently support embedded documents. The current manner of viewing a plurality of HTML documents is to include a URL within one documents which allows access to a second document. HTML does not provide for the nesting or embedding of HTML documents. Accordingly the present invention provides a system and method for realising embedded HTML documents. The present invention utilises a Java applet which can be launched by a Java enabled browser. The Java applet can parse and render HTML instructions contained within an HTML document to a reserved area of a visual display unit. The Java applet can also launch further applets and therefore allow further nesting or embedding of HTML documents.

摘要翻译： 本发明涉及嵌入式HTML文档以及将这些文档呈现给视觉显示单元的方法和系统。 Internet目前不支持嵌入式文档。 目前查看多个HTML文档的方式是在一个文档中包含一个允许访问第二个文档的URL。 HTML不提供嵌套或嵌入HTML文档。 因此，本发明提供了一种用于实现嵌入式HTML文档的系统和方法。 本发明利用可由启用Java的浏览器启动的Java小应用程序。 Java小程序可以将包含在HTML文档中的HTML指令解析并呈现到视觉显示单元的保留区域。 Java小程序还可以启动更多的applet，因此允许进一步嵌套或嵌入HTML文档。

公开(公告)号：US07470850B2

公开(公告)日：2008-12-30

申请号：US11003240

申请日：2004-12-03

申请人： Timothy David Poultney ,  David Seager Renshaw ,  Matthew Whitbourne

发明人： Timothy David Poultney ,  David Seager Renshaw ,  Matthew Whitbourne

IPC分类号： G10H1/00 ,  G10H1/18 ,  G10H7/00

CPC分类号： G10H1/365 ,  G10H2240/085 ,  G10H2240/241 ,  Y10S379/917

摘要： An interactive voice response method and system comprising a VoiceXML browser for processing an interaction with a user. A music score (for example a MIDI file) describing background music for playing during the interaction, and a music synthesizer for generating background music from the music score and from acoustic parameters are included. Acoustic parameters are generated whereby the music synthesizer may be controlled independently of the music score to change the audio environment during an interaction.

摘要翻译： 一种交互式语音响应方法和系统，包括用于处理与用户交互的VoiceXML浏览器。 描述描述在交互期间播放的背景音乐的音乐乐谱（例如MIDI文件），以及用于从音乐分数和声学参数产生背景音乐的音乐合成器。 产生声学参数，由此音乐合成器可以独立于乐谱来控制，以在交互期间改变音频环境。

公开(公告)号：US06748055B1

公开(公告)日：2004-06-08

申请号：US09221018

申请日：1998-12-23

申请人： Samuel David Borman ,  David Seager Renshaw ,  Yuk-Lun Wong

发明人： Samuel David Borman ,  David Seager Renshaw ,  Yuk-Lun Wong

IPC分类号： H04M164

CPC分类号： H04M3/487

摘要： A voice processing system for connection to a telephone line for providing telephony support to voice processing applications having a voice processing application and a media object, the media object having an output element for outputting a set of output components in accordance with one or more presentation criteria such as locale and style; a receiving element for receiving the media object from the voice processing application, the media object representing desired output over a telephone line; and the outputting element outputting the output components over the telephone line.

摘要翻译： 一种用于连接到电话线的语音处理系统，用于向具有语音处理应用和媒体对象的语音处理应用提供电话支持，所述媒体对象具有用于根据一个或多个呈现准则输出一组输出组件的输出元件 如地域和风格; 用于从所述语音处理应用接收所述媒体对象的接收元件，所述媒体对象通过电话线表示期望的输出; 并且输出元件通过电话线输出输出分量。