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1.发明授权公开(公告)号：US10522144B2
公开(公告)日：2019-12-31
申请号：US15911965
申请日：2018-03-05
申请人： ELIZA Corporation
IPC分类号： G10L15/22 , H04M3/46 , H04M3/493 , H04M3/523 , G10L15/06 , G10L21/00 , G10L25/03 , G10L25/00 , H04M3/38 , H04M3/51
摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.
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公开(公告)号：US10320982B2
公开(公告)日：2019-06-11
申请号：US15816442
申请日：2017-11-17
申请人： Eliza Corporation
发明人： Lucas Merrow , Alexandra Drane , John Krocker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
IPC分类号： H04M3/51 , H04M1/82 , H04M3/46 , H04M1/64 , G10L17/06 , G10L25/51 , G10L25/87 , G10L15/26 , H04M1/27 , H04M3/487
摘要： A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
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公开(公告)号：US10229668B2
公开(公告)日：2019-03-12
申请号：US15797770
申请日：2017-10-30
申请人： Eliza Corporation
发明人： Lisa Lavoie , Lucas Merrow , Alexandra Drane , Frank Rizzo , Ivy Krull
IPC分类号： G06F17/27 , G10L13/04 , G10L13/10 , G10L15/18 , G10L15/22 , G10L15/28 , G10L17/22 , G10L17/24 , H04M3/493 , G10L13/033
摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.
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公开(公告)号：US20180077285A1
公开(公告)日：2018-03-15
申请号：US15816442
申请日：2017-11-17
申请人： Eliza Corporation
发明人： Lucas MERROW , Alexandra Drane , John Krocker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
IPC分类号： H04M3/51 , H04M1/82 , G10L17/06 , G10L25/51 , G10L25/87 , H04M1/64 , H04M3/46 , G10L15/26 , H04M1/27 , H04M3/487
CPC分类号： H04M3/5158 , G10L15/26 , G10L17/06 , G10L25/51 , G10L25/87 , H04M1/271 , H04M1/64 , H04M1/82 , H04M3/46 , H04M3/487 , H04M2201/40 , H04M2203/2016 , H04M2203/2027
摘要： A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
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公开(公告)号：US09313312B2
公开(公告)日：2016-04-12
申请号：US13717082
申请日：2012-12-17
申请人： Eliza Corporation
发明人： Lucas Merrow , Alexandra Drane , John Kroeker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
CPC分类号： H04M3/5158 , G10L15/26 , G10L17/06 , G10L25/51 , G10L25/87 , H04M1/271 , H04M1/64 , H04M1/82 , H04M3/46 , H04M3/487 , H04M2201/40 , H04M2203/2016 , H04M2203/2027
摘要： A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
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6.发明申请公开(公告)号：US20180197541A1
公开(公告)日：2018-07-12
申请号：US15911965
申请日：2018-03-05
申请人： ELIZA Corporation
CPC分类号： G10L15/22 , G10L15/063 , G10L21/00 , G10L25/00 , G10L25/03 , H04M3/382 , H04M3/46 , H04M3/4936 , H04M3/5158 , H04M3/523 , H04M2201/40 , H04M2203/2016 , H04M2203/355
摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.
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7.发明申请公开(公告)号：US20170162200A1
公开(公告)日：2017-06-08
申请号：US15438067
申请日：2017-02-21
申请人： Eliza Corporation
CPC分类号： G10L15/22 , G10L15/063 , G10L21/00 , G10L25/00 , G10L25/03 , H04M3/382 , H04M3/46 , H04M3/4936 , H04M3/5158 , H04M3/523 , H04M2201/40 , H04M2203/2016 , H04M2203/355
摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.
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8.发明申请公开(公告)号：US20160248910A1
公开(公告)日：2016-08-25
申请号：US15063587
申请日：2016-03-08
申请人： Eliza Corporation
发明人： Lucas Merrow , Alexandra Drane , John Krocker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
CPC分类号： H04M3/5158 , G10L15/26 , G10L17/06 , G10L25/51 , G10L25/87 , H04M1/271 , H04M1/64 , H04M1/82 , H04M3/46 , H04M3/487 , H04M2201/40 , H04M2203/2016 , H04M2203/2027
摘要： A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
摘要翻译： 用于在出站电话过程中确定应答电话的状态的系统包括一个自动电话呼叫装置，用于在电话呼叫被应答时将电话呼叫放置到具有目标人员列出的电话号码的位置 发起一个预先记录的问候语，要求目标人员并接收来自应答人员的语音响应和语音识别装置，用于对口语响应执行语音识别分析以确定口语响应的状态。 如果语音识别装置确定应答者是目标人，则语音识别装置与目标人发起语音识别应用。
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9.发明申请公开(公告)号：US20130108031A1
公开(公告)日：2013-05-02
申请号：US13717082
申请日：2012-12-17
申请人： Eliza Corporation
发明人： Lucas Merrow , Alexandra Drane , John Kroeker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
IPC分类号： H04M1/64
CPC分类号： H04M3/5158 , G10L15/26 , G10L17/06 , G10L25/51 , G10L25/87 , H04M1/271 , H04M1/64 , H04M1/82 , H04M3/46 , H04M3/487 , H04M2201/40 , H04M2203/2016 , H04M2203/2027
摘要： A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
摘要翻译： 用于在出站电话过程中确定应答电话的状态的系统包括一个自动电话呼叫装置，用于在电话呼叫被应答时将电话呼叫放置到具有目标人员列出的电话号码的位置 发起一个预先记录的问候语，要求目标人员并接收来自应答人员的语音响应和语音识别装置，用于对口语响应执行语音识别分析以确定口语响应的状态。 如果语音识别装置确定应答者是目标人，则语音识别装置与目标人发起语音识别应用。
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公开(公告)号：US09805710B2
公开(公告)日：2017-10-31
申请号：US15232254
申请日：2016-08-09
申请人： Eliza Corporation
发明人： Lisa Lavoie , Lucas Merrow , Alexandra Drane , Frank Rizzo , Ivy Krull
IPC分类号： G10L15/22 , G10L15/28 , G06F17/27 , G10L13/033 , H04M3/493 , G10L17/22 , G10L13/10 , G10L15/18 , G10L17/24 , G10L13/04
CPC分类号： G10L13/0335 , G06F17/2785 , G10L13/033 , G10L13/04 , G10L13/10 , G10L15/1822 , G10L15/22 , G10L15/28 , G10L17/22 , G10L17/24 , G10L2015/228 , H04M3/4936 , H04M3/4938 , H04M2201/39
摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.
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