公开(公告)号：US4953203A

公开(公告)日：1990-08-28

申请号：US385127

申请日：1989-07-26

Applicant: James B. Shepard

Inventor： James B. Shepard

IPC: H04M3/42 ,  H04Q3/00

CPC classification number: H04Q3/0029 ,  H04M3/4228 ,  H04Q2213/13256 ,  H04Q2213/13282 ,  H04Q2213/13512 ,  H04Q2213/13547

Abstract: A high capacity information forwarding system for use with originating screening offices of a telephone network. Apparatus periodically accesses a centralized data base within the telephone network and translates a predefined telephone number dialed by a calling telephone station into a destination telephone number of a called telephone station. The apparatus, upon determining the information forwarding service capability of the called telephone station, stores the predefined and translated destination telephone numbers at the originating screening office. Upon subsequent receipt of the dialed predefined telephone number, the originating screening office accesses the information stored therein and establishes a telephone connection between a calling telephone station and a called telephone station identified by the stored destination telephone number and forwards information of the calling telephone station thereto.

Abstract translation: 一种高容量的信息转发系统，用于电话网络的起始检测机构。 设备周期性地访问电话网络内的集中式数据库，并将由主叫电话台拨打的预定义的电话号码转换成被叫电话台的目的地电话号码。 该设备在确定被叫电话站的信息转发服务能力时，将预定义和转换的目的地电话号码存储在起始检测局。 在随后接收到拨打的预定义电话号码时，发起审查办公室访问存储在其中的信息，并建立由存储的目的地电话号码标识的主叫电话台和被叫电话台之间的电话连接，并将呼叫电话台的信息转发到 。

公开(公告)号：US5475746A

公开(公告)日：1995-12-12

申请号：US291316

申请日：1994-08-17

Applicant: Eileen O. Miller ,  James B. Shepard

Inventor： Eileen O. Miller ,  James B. Shepard

IPC: H04M3/00 ,  H04M3/42 ,  H04Q3/00 ,  H04Q3/545

CPC classification number: H04M3/4228 ,  H04Q3/0016 ,  H04Q3/0033

Abstract: A telephone subscriber to a long distance telecommunication system is permitted, in accordance with this invention, to enter changes in real time utilizing a conventional Touch-tone telephone to control the routing or handling of incoming calls. A real-time update network control point (RTU NCP) is accessed by subscribers and contains input steps which controls the entry of changes by the subscriber. Upon the completion of the entry by the subscriber of the desired changes in RTU NCP, the latter causes the changes to be transmitted to the subscriber's NCP (SUB NCP) which controls the processing of incoming calls to a directory number associated with the subscriber based on subscriber data stored in the SUB NCP. The SUB NCP data corresponding to the subscriber is modified in accordance with the changes, so that incoming calls will be handled in accordance with the changed subscriber data.

Abstract translation: 根据本发明，允许长途电信系统的电话用户使用常规的Touch-tone电话实时输入变化来控制来电的路由或处理。 用户访问实时更新网络控制点（RTU NCP），并包含控制订户输入更改的输入步骤。 在用户完成RTU NCP期望的改变之后，后者将改变发送到用户的NCP（SUB NCP），该NCP控制对基于用户的目录号码的呼入的处理 订户数据存储在SUB NCP中。 对应于订户的SUB NCP数据根据改变被修改，使得来电将根据改变的用户数据来处理。

公开(公告)号：US5633924A

公开(公告)日：1997-05-27

申请号：US570138

申请日：1995-12-11

Applicant: Steven T. Kaish ,  Eugene P. Mathews ,  Nigel G. Matson ,  Carlos A. Perea ,  George J. Ryva ,  James B. Shepard ,  Smita P. Sheth ,  Robert J. Thornberry, Jr.

Inventor： Steven T. Kaish ,  Eugene P. Mathews ,  Nigel G. Matson ,  Carlos A. Perea ,  George J. Ryva ,  James B. Shepard ,  Smita P. Sheth ,  Robert J. Thornberry, Jr.

IPC: H04M3/42 ,  H04M3/523 ,  H04M7/00 ,  H04Q3/00 ,  H04Q3/545 ,  H04Q3/58 ,  H04Q3/64 ,  H04Q3/66

CPC classification number: H04Q3/665 ,  H04M3/5237 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13345 ,  H04Q2213/13385 ,  H04Q2213/13516

Abstract: A plurality of telecommunication switches are coupled to agent communication terminals (ACTs) which are used by agents for handling incoming calls. An integrated control system is coupled to the ACTs and controls the distribution of incoming calls among the ACTs. An intelligent node in the system can access an agent queue that stores data indicating availability of ACTs to handle the call and a call queue which stores data concerning calls waiting for ACD service. A database stores processing instructions for the handling of incoming calls based on data contained in the agent and call queues, and subscriber specified instructions.

Abstract translation: 多个电信交换机耦合到代理通信终端（ACT），代理人用于处理来电。 集成控制系统耦合到ACT，并控制ACT中的来电分配。 系统中的智能节点可以访问存储指示ACT可用性以处理呼叫的数据的代理队列，以及存储关于呼叫等待ACD服务的数据的呼叫队列。 数据库基于代理和呼叫队列中包含的数据以及用户指定的指令来存储用于处理来话呼叫的处理指令。

公开(公告)号：US3560658A

公开(公告)日：1971-02-02

申请号：US3560658D

申请日：1968-10-18

Applicant: BELL TELEPHONE LABOR INC ,  EDWARD C PIENKOWSKI ,  JAMES B SHEPARD ,  RICHARD M SWANSON ,  ELIZABETH A HOLLOY

Inventor： MOLLOY PETER E

IPC: H04M15/04 ,  H04M15/18

CPC classification number: H04M15/04

Abstract: Equipment is disclosed in a communication switching office for counting the number of trunk circuit usages in a trunk group and after a predetermined number are counted for causing a call data record to be made. Certain trunk circuits of the group are equipped to access call recording circuitry and are controlled by a trunk group sample circuit during the establishment of calls thereover to make the data records which pertain to calls made of the entire group. Circuitry is also provided for indicating the traffic usage rate, or average trunk circuit holding time, and for recording it each time a call usage record is made. The rate information together with the call usage data serves as a basis for charging a calling customer.