摘要:
Methods, systems and apparatus are disclosed to facilitate ranked network priority. An example method includes obtaining a bid value associated with a first wireless device, calculating a rank of the first wireless device with a plurality of wireless devices based on the bid value, operating characteristics of the first wireless device, and a scheduling model, and allocating a first portion of wireless network resources to the first wireless device based on the rank of the first wireless device.
摘要:
A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.
摘要:
A method and system for played a mixed audio in a communications device during an active communication session is disclosed. One configuration allows for ringtone audio to be heard simultaneously with voice audio received during an on-going phone call. In one configuration, the device comprises a transceiver a transceiver configured to receiver a first audio signal, an event handler configured to receive a notification, a storage configured to store at least one audio file, a processor configured to initiate a conversion of an audio file stored in the storage into a second audio signal, based on the received notification, a mixer configured to mix the first audio signal and the second audio signal to create a mixed audio signal, and an output device to output the mixed audio signal.
摘要:
A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.
摘要:
A method for processing speech data includes determining a presence of impulsive distortion in the speech data from root mean square (RMS) and zero crossing rate (ZCR) values of the speech data. For instance, in one embodiment determining the presence of impulsive distortion includes identifying a low ZCR value and a high RMS value. Other embodiments are described and claimed.
摘要:
An efficient method for codebook search, employed in speech coding, uses an optimal pulse-position grouping and a split track arrangement, based on a likelihood estimator. Also disclosed are codecs, mobile voice communication devices, telecommunications equipment and telecommunications methods.
摘要:
Methods, systems and apparatus are disclosed to facilitate ranked network priority. An example method includes obtaining a bid value associated with a first wireless device, calculating a rank of the first wireless device with a plurality of wireless devices based on the bid value, operating characteristics of the first wireless device, and a scheduling model, and allocating a first portion of wireless network resources to the first wireless device based on the rank of the first wireless device.
摘要:
A method includes receiving, at a message processing system that includes a processor and a memory, a message from an originator. The message includes content related to a particular service of a plurality of services. The method includes selecting a set of potential responses to the message at the message processing system based on the particular service. The method also includes retrieving account information related to the originator of the message at the message processing system. The method further includes filtering the set of potential responses at the message processing system to provide a filtered set of responses. The set of potential responses is filtered based on the account information. When a first response has a confidence level that exceeds a threshold confidence level, the method includes sending the first response from the message processing system to the originator of the message without sending the filtered set of responses to an agent.
摘要:
A method includes receiving, at a message processing system that includes a processor and a memory, a message from an originator. The message includes content related to a particular service of a plurality of services. The method includes selecting a set of potential responses to the message at the message processing system based on the particular service. The method also includes retrieving account information related to the originator of the message at the message processing system. The method further includes filtering the set of potential responses at the message processing system to provide a filtered set of responses. The set of potential responses is filtered based on the account information. When a first response has a confidence level that exceeds a threshold confidence level, the method includes sending the first response from the message processing system to the originator of the message without sending the filtered set of responses to an agent.
摘要:
A method and system for played a mixed audio in a communications device during an active communication session is disclosed. One configuration allows for ringtone audio to be heard simultaneously with voice audio received during an on-going phone call. In one configuration, the device comprises a transceiver a transceiver configured to receiver a first audio signal, an event handler configured to receive a notification, a storage configured to store at least one audio file, a processor configured to initiate a conversion of an audio file stored in the storage into a second audio signal, based on the received notification, a mixer configured to mix the first audio signal and the second audio signal to create a mixed audio signal, and an output device to output the mixed audio signal.