公开(公告)号：US06377568B1

公开(公告)日：2002-04-23

申请号：US08974652

申请日：1997-11-19

申请人： Keith C. Kelly

发明人： Keith C. Kelly

IPC分类号： H04L1266

CPC分类号： H04M3/5191 ,  H04Q3/64 ,  H04Q2213/13034 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13298 ,  H04Q2213/13299 ,  H04Q2213/13377 ,  H04Q2213/13389 ,  H04Q2213/13405

摘要： A technique for matching Internet telephone calls originating on a packet-switched data network with legacy automatic call distribution centers on a public switched telephone network utilizes a gateway architecture to accommodate disparate network architecture and protocols. The gateway receives a call on an Internet Protocol-based network, placing the call in queue at a gateway port, and places an analogous call over a traditional PSTN line to a legacy call center. The gateway provides the call center with information identifying the port at which the IP based call is queued. The call center is provided with software capable of resolving the identification information into the network protocol address of the gateway and the actual port for establishing a dual communication path, both over a PSTN network, and an Internet protocol address to the caller. Upon connection to the gateway the legacy call center may complete both the PSTN audio communication path and the packet-switched connection, both of which appear to the caller as a single connection.

摘要翻译： 将在分组交换数据网络上发起的因特网电话呼叫与公共交换电话网络上的传统自动呼叫分配中心相匹配的技术利用网关架构来适应不同的网络体系结构和协议。 网关在基于互联网协议的网络上接收呼叫，将呼叫置于网关端口队列，并将传统PSTN线路上的类似呼叫置于传统呼叫中心。 网关为呼叫中心提供标识基于IP的呼叫排队的端口的信息。 该呼叫中心具有能够将身份信息解析为网关的网络协议地址的软件和用于通过PSTN网络建立双重通信路径的实际端口和到呼叫者的因特网协议地址的软件。 在连接到网关时，传统呼叫中心可以完成PSTN音频通信路径和分组交换连接，两者都作为单个连接显示给呼叫者。

公开(公告)号：US06463565B1

公开(公告)日：2002-10-08

申请号：US09477435

申请日：2000-01-04

申请人： Keith C. Kelly ,  Mark A. Pietras ,  Michael Kelly

发明人： Keith C. Kelly ,  Mark A. Pietras ,  Michael Kelly

IPC分类号： G06F1750

CPC分类号： G06F17/5045 ,  G06F9/44

摘要： A finite state machine is implemented by encapsulating the portions of a state table, which are associated with each state in a state object. Each state object is instantiated when the associated state is entered and destroyed when the state is exited. Since memory is only allocated at runtime when an object is instantiated and in existence, the amount of memory required to implement the state table is minimized. The state class from which the state object is instantiated can be subclassed. In accordance with normal object-oriented class design, a subclass inherits the state table of its parent class. However, the subclass allows table rows to be added and table rows present in the parent class to be overwritten in the subclass. The state table in each state class includes methods that are called when the class is created and destroyed.

摘要翻译： 通过将状态表的每个状态的部分封装在状态对象中来实现有限状态机。 当状态被退出时，关联状态被输入并被销毁时，每个状态对象被实例化。 由于只有当对象被实例化并存在时，才在运行时分配存储器，所以实现状态表所需的内存量最小化。 状态对象被实例化的状态类可以被子类化。 按照正常的面向对象类设计，子类继承其父类的状态表。 但是，子类允许添加表行，父类中存在的表行将被覆盖在子类中。 每个状态类中的状态表包括在创建和销毁类时调用的方法。

公开(公告)号：US06594254B1

公开(公告)日：2003-07-15

申请号：US08911519

申请日：1997-08-14

申请人： Keith C. Kelly

发明人： Keith C. Kelly

IPC分类号： H04L1266

CPC分类号： H04L29/12066 ,  H04L29/12132 ,  H04L61/1511 ,  H04L61/1552 ,  H04M7/128 ,  H04Q3/0025

摘要： A method and apparatus for translating a domain name representing a telephone number into a network protocol address includes a domain name server architecture containing logic responsive to a telephone number domain name, the telephone number domain name representing the country code, area code, exchange, or subscriber number of a subscriber apparatus telephone number. The logic resolves the telephone number domain name into a network protocol address usable in ultimately initiating a communication with the subscriber apparatus on a circuit-switched network. In one embodiment, a hierarchical tree of domain names and subdomain names representing the country codes, area codes and exchange codes of telephone numbers is constructed to assist in the process of resolving domain names to network protocol addresses.

摘要翻译： 用于将表示电话号码的域名转换成网络协议地址的方法和装置包括：响应于电话号码域名的逻辑的域名服务器架构，代表国家代码的电话号码域名，区号，交换或 用户装置电话号码的用户号码。 该逻辑将电话号码域名解析为可用于最终在电路交换网络上与用户装置通信的网络协议地址。 在一个实施例中，构造了表示电话号码的国家代码，区号和交换码的域名和子域名的分层树，以帮助解析域名到网络协议地址的过程。

公开(公告)号：US06347085B2

公开(公告)日：2002-02-12

申请号：US08911133

申请日：1997-08-14

申请人： Keith C. Kelly

发明人： Keith C. Kelly

IPC分类号： H04L1266

CPC分类号： H04L29/1216 ,  H04L12/6418 ,  H04L29/12103 ,  H04L61/1535 ,  H04L61/157 ,  H04M7/1285 ,  H04Q3/0025

摘要： A method and apparatus for enabling communication between packet-switched data networks and circuit-switched communication networks utilizes the existing domain name system infrastructure of the Internet to resolve traditional PSTN telephone numbers into domain names, and, using one or more domain name servers, locate the network protocol address of a gateway capable of connecting an executing task on the packet-switched data network to the desired terminating apparatus on the circuit switched communication network. Also disclosed is a gateway architecture capable of performing the cross network connections as well as domain name server architecture which stores the segments of a telephone number, such as country code, area code and exchange, in a hierarchical tree configuration.

摘要翻译： 一种用于实现分组交换数据网络和电路交换通信网络之间的通信的方法和装置利用因特网的现有域名系统基础设施将传统PSTN电话号码解析为域名，并且使用一个或多个域名服务器定位 能够将分组交换数据网络上的执行任务连接到电路交换通信网络上的所需终接设备的网关的网络协议地址。 还公开了一种能够执行交叉网络连接以及域名服务器架构的网关架构，该架构在层次树配置中存储诸如国家代码，区域代码和交换之类的电话号码的段。

公开(公告)号：US5999965A

公开(公告)日：1999-12-07

申请号：US914714

申请日：1997-08-19

申请人： Keith C. Kelly

发明人： Keith C. Kelly

IPC分类号： H04M3/523 ,  G06F13/00

CPC分类号： H04M3/523

摘要： An automatic call distribution system capable of receiving incoming calls originating on either circuit-switched or packet-switched networks utilizes an automatic call distribution (ACD) server for receiving and routing incoming calls and a control center module for dynamically configuring a plurality of agent processes to which the incoming calls may be transferred. The agent processes, control center and ACD server may be separated geographically, but operatively coupled via a computer network. The incoming calls contain user information which enables calls to be routed by the ACD server according to a plurality of different criteria. A graphic user interface enables a system user to dynamically monitor the status of agent processes and reconfigure both queues and the agent processes associated with a queue in response to call loads and agent resource availability.

摘要翻译： 能够接收来自电路交换或分组交换网络的呼入呼叫的自动呼叫分配系统利用自动呼叫分配（ACD）服务器来接收和路由呼入呼叫，以及控制中心模块，用于动态配置多个代理进程 哪些来电可能被转移。 代理处理，控制中心和ACD服务器可以在地理上分开，但是经由计算机网络可操作地耦合。 传入呼叫包含用户信息，该用户信息使得ACD服务器根据多个不同的标准路由呼叫。 图形用户界面使得系统用户可以响应于呼叫负载和代理资源可用性动态地监视代理进程的状态并重新配置与队列相关联的队列和代理进程。