公开(公告)号：US20180338043A1

公开(公告)日：2018-11-22

申请号：US16050629

申请日：2018-07-31

Applicant: Microsoft Technology Licensing, LLC

Inventor： Tanel Erm

IPC: H04M3/54 ,  H04M3/42 ,  H04M7/12 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/54 ,  H04L67/26 ,  H04M3/42263 ,  H04M3/42374 ,  H04M7/0006 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/1225 ,  H04M7/1285

Abstract: Techniques for call intent notification for establishing a call are described. According to one or more implementations, a user of a first user terminal attempts to establish a call with a second user terminal. Based on determining that the second user terminal and/or a user of the second user terminal is not available to answer the call, a call intent notification is sent to the second user terminal. According to one or more implementations, the call intent notification includes a number that enables the second user terminal to establish a call with the first user terminal.

公开(公告)号：US10057411B2

公开(公告)日：2018-08-21

申请号：US14698108

申请日：2015-04-28

Applicant: Microsoft Technology Licensing, LLC

Inventor： Cliff Didcock ,  Michael Wilson

IPC: H04L12/66 ,  H04M3/42 ,  H04L12/54 ,  H04L12/58 ,  H04M3/533 ,  H04M7/00 ,  H04L29/06 ,  H04L12/911

CPC classification number: H04M3/42042 ,  H04L12/5692 ,  H04L47/70 ,  H04L51/00 ,  H04L51/36 ,  H04L65/1006 ,  H04L65/1056 ,  H04M3/42382 ,  H04M3/53308 ,  H04M7/0057 ,  H04M7/1285

Abstract: Techniques to access messaging services for branch offices are described. In one embodiment, for example, an apparatus may include a network interface for a packet-switched network, a private branch exchange for a circuit-switched network, and a gateway to couple to the network interface and the private branch exchange. The gateway may be operative to establish a packet-switched call connection with the network interface and a circuit-switched call connection with the private branch exchange. The gateway may further include a call router to route a call request over a circuit-switched network with the private branch exchange on behalf of a call terminal to access messaging services from a data center with a messaging server when the call terminal and the network interface are unavailable. Other embodiments are described and claimed.

公开(公告)号：US20170366387A1

公开(公告)日：2017-12-21

申请号：US15697144

申请日：2017-09-06

Applicant: Reporty Homeland Security LTD.

Inventor： Amir ELICHAI ,  Alex DIZENGOF

IPC: H04L29/06 ,  G11B20/10 ,  H04M3/22 ,  H04W4/00

CPC classification number: H04L29/06027 ,  G11B20/10 ,  H04L45/00 ,  H04L65/1069 ,  H04L67/141 ,  H04M3/2281 ,  H04M3/5116 ,  H04M7/0057 ,  H04M7/1285 ,  H04W4/70

Abstract: A system for optimizing communication between civilians and authorities. The system enables optimal routing of message delivery from civilians to different dispatchers. The system enables adaptive optimization of the delivery of such messages by continuously identifying data collected by an agent installed on a user device. The messages typically comprise one or more portions, such as data, call, multimedia, etc. The system further identifies the communication target to which the message is sent. The system then determines an optimal route for sending each of the portions of the message. According to an embodiment, the determination may further be made based on metadata associated with the location of the user device. Then, each portion of the message is sent to the communication target via the optimal route.

公开(公告)号：US09826099B2

公开(公告)日：2017-11-21

申请号：US14679355

申请日：2015-04-06

Applicant: Verizon Patent and Licensing Inc.

Inventor： Gowtham Javaregowda ,  Elliot G. Eichen ,  Lee N. Goodman ,  Sujin Catherine Chang

IPC: H04M7/00 ,  H04L29/06 ,  H04L29/12 ,  H04M7/12 ,  H04W36/00 ,  H04W84/12

CPC classification number: H04M7/006 ,  H04L61/6013 ,  H04L65/1069 ,  H04L65/1073 ,  H04L65/1083 ,  H04M7/1285 ,  H04W36/0022 ,  H04W84/12

Abstract: A mobile device identifies multiple, different networks available to a client resident on the mobile device, and sends multiple registration messages to an outbound proxy over the multiple, different networks via first, second and third communication interfaces. The mobile device determines whether access has been lost to a first network of the multiple different networks, and sends an invite message via the second communication interface, based on the determination, for an outbound call via a second network of the multiple, different networks for routing the outbound call via the second network.

公开(公告)号：US20170244840A1

公开(公告)日：2017-08-24

申请号：US15593279

申请日：2017-05-11

Applicant: Google Inc.

Inventor： Mayur KAMAT ,  Alexander E. WIESEN

IPC: H04M7/12

CPC classification number: H04M7/1285 ,  H04M7/0006 ,  H04M7/0057 ,  H04M2203/158

Abstract: Implementations relate to selection of networks for voice call transmission. In some implementations, a method includes determining a voice call for communication between a sending device initiating the voice call and a receiving device and determining one or more first characteristics of the voice call. The method selects, based on the first characteristics, one of a phone network and a data network to use to route data of the voice call from the sending device to an intermediary server on the data network. The method causes the data of the voice call to be sent to the intermediary server over the selected network. The data of the voice call is sent from the intermediary server to the receiving device on one of the phone network and the data network chosen by the intermediary server based on one or more second characteristics of the call.

公开(公告)号：US09609136B1

公开(公告)日：2017-03-28

申请号：US12710828

申请日：2010-02-23

Applicant: Michael T Mateer ,  Bruce Pollock

Inventor： Michael T Mateer ,  Bruce Pollock

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/50

CPC classification number: H04M3/5237 ,  H04M3/50 ,  H04M3/5235 ,  H04M7/0057 ,  H04M7/1285 ,  H04M15/8061

Abstract: A system, method, and computer readable medium for processing call in a call center platform are provided. A call center platform provides for customized delivery of calls to contact centers. The call center platform provides the ability to transfer calls in a manner that reduces carrier connection costs and intra-state costs. The call center platform provides alternative connectivity mechanisms, such as packet-switched, circuit-switched, and multiprotocol label switching connectivity, for a call center enterprise customer. An interactive call center service provider front end includes a media gateway adapted to receive circuit-switched and packet-switched customer calls and a self service platform. Customer calls may be directly connected with the call center front end and contact center via circuit switched connections, via VoIP connections, and may be connected utilizing intelligent call routing and central queue point mechanisms.

公开(公告)号：US09565156B2

公开(公告)日：2017-02-07

申请号：US13235764

申请日：2011-09-19

Applicant: John Yovin

Inventor： John Yovin

IPC: H04W4/00 ,  H04L12/58 ,  H04W4/16 ,  H04M3/42 ,  H04M7/12 ,  H04L29/08 ,  H04M1/725 ,  H04W4/12 ,  H04M3/54

CPC classification number: H04W4/16 ,  H04L51/04 ,  H04L51/38 ,  H04L67/125 ,  H04M1/72519 ,  H04M1/7253 ,  H04M3/42263 ,  H04M3/54 ,  H04M7/1285 ,  H04M2203/1091 ,  H04M2250/06 ,  H04W4/12 ,  H04W84/12

Abstract: A method and arrangement is provided which allows a PC or other client device to be used to communicate with third parties through a mobile communication device when a user and the mobile communication device are not in the vicinity of one another. The arrangement allows the user to control operation of the mobile communication device over a WLAN so that the user can send or receive messages such as voice and text messages to a remote party from the client device through the mobile communication device over the WLAN and the mobile communication network employed by the mobile device.

Abstract translation: 提供了一种方法和装置，当用户和移动通信设备不在彼此附近时，允许PC或其他客户端设备通过移动通信设备与第三方通信。 该布置允许用户通过WLAN来控制移动通信设备的操作，使得用户可以通过WLAN和移动设备通过移动通信设备从客户端设备向远程方发送或接收诸如语音和文本消息的消息 移动设备采用的通信网络。

公开(公告)号：US20160182732A1

公开(公告)日：2016-06-23

申请号：US14575770

申请日：2014-12-18

Applicant: VONAGE NETWORK, LLC

Inventor： ROBERT SMITH

IPC: H04M7/12 ,  H04L12/741 ,  H04L29/06

CPC classification number: H04M7/1285 ,  H04L45/745 ,  H04L65/105 ,  H04L65/1069 ,  H04M7/128

Abstract: A proxy server of an Internet protocol (IP) telephony system determines when a call setup message generated by a first of the IP telephony system's customers is directed to a second of the IP telephony system's customers. When that occurs, the call setup message is forwarded directly to a call cluster operated by the IP telephony system and that services the second customer. As a result, the call is handled internally by the IP telephony system, and there is no need to involve a second telephony system in conducting the requested call. The proxy server may also insert information into the call setup messaging to flag the call as an internal call between two customers of the IP telephony system.

Abstract translation: 因特网协议（IP）电话系统的代理服务器确定由第一IP电话系统的客户产生的呼叫建立消息何时被引导到IP电话系统的第二个客户。 当发生这种情况时，呼叫建立消息被直接转发到由IP电话系统操作的呼叫群集并且服务于第二个客户。 因此，呼叫由IP电话系统在内部处理，并且不需要使第二电话系统涉及进行所请求的呼叫。 代理服务器还可以将信息插入到呼叫建立消息中，以将呼叫标记为IP电话系统的两个客户之间的内部呼叫。

公开(公告)号：US09319531B1

公开(公告)日：2016-04-19

申请号：US14281655

申请日：2014-05-19

Applicant: ooma, Inc.

Inventor： Simon Capper ,  Kelvin Leonard Cheung

IPC: H04L12/66 ,  H04M7/12 ,  H04L29/06 ,  H04M7/00

CPC classification number: H04M7/1285 ,  H04L45/00 ,  H04L61/2514 ,  H04L61/2564 ,  H04L61/2575 ,  H04L61/2592 ,  H04L63/0272 ,  H04L63/029 ,  H04L65/00 ,  H04L65/1026 ,  H04L65/103 ,  H04L65/1069 ,  H04M7/0006

Abstract: A distributed call routing system and method are used to provide higher quality VoIP connections with flexible codec choices and simplified NAT and firewall traversal. An analog telephone adapter (ATA) communicates a call destination to a network information server (NIS), which provides multiple routes. The ATA uses this information and local and/or non-NIS information to initiate the call using the preferred routing.

Abstract translation: 分布式呼叫路由系统和方法用于提供更高质量的VoIP连接，灵活的编解码器选择和简化的NAT和防火墙穿越。 模拟电话适配器（ATA）将呼叫目的地传送给提供多条路由的网络信息服务器（NIS）。 ATA使用该信息和本地和/或非NIS信息来使用优选路由来发起呼叫。

公开(公告)号：US09313768B2

公开(公告)日：2016-04-12

申请号：US13959372

申请日：2013-08-05

Applicant: AT&T Intellectual Property II, L.P.

Inventor： Farhad Barzegar ,  Irwin Gerszberg ,  Thomas W. Hill, Jr. ,  Scott Mollica

IPC: H04W80/04 ,  H04W68/00 ,  H04W4/00 ,  H04M19/04

CPC classification number: H04W68/00 ,  H04L65/1036 ,  H04L65/1069 ,  H04M7/0069 ,  H04M7/1235 ,  H04M7/1285 ,  H04M19/04 ,  H04W4/00

Abstract: A method and apparatus for handling a call using a wireless integrated access device that is compatible with Voice over ATM and Voice over DSL on a network side while being compatible with VoIP on a customer premise side are disclosed. For example, the present method employs a wireless integrated access device for receiving an incoming call from a broadband access network that uses dedicated connection switching. In turn, the method establishes a wireless connection for the incoming call with at least one VoIP enabled endpoint device located at a customer premise.

Abstract translation: 公开了一种使用无线综合接入设备处理呼叫的方法和装置，所述无线综合接入设备在与客户机顶侧的VoIP兼容的同时在网络侧与ATM上的语音和DSL上的语音兼容。 例如，本方法采用无线综合接入设备，用于从使用专用连接切换的宽带接入网接收来话呼叫。 反过来，该方法利用位于客户端的至少一个支持VoIP的端点设备建立用于呼入呼叫的无线连接。