公开(公告)号：US08938690B1

公开(公告)日：2015-01-20

申请号：US12946791

申请日：2010-11-15

申请人： Joseph F. Khouri ,  Raghurama Bhat ,  Ashish S. Chirputkar ,  Muralidhar K. Sitaram ,  Keith Griffin ,  James P. Beno

发明人： Joseph F. Khouri ,  Raghurama Bhat ,  Ashish S. Chirputkar ,  Muralidhar K. Sitaram ,  Keith Griffin ,  James P. Beno

IPC分类号： G06F3/14

CPC分类号： G06Q50/01 ,  G06Q10/00

摘要： In one embodiment, a method includes generating a hover card associated with an entity in response to a user of a software application hovering a pointer over a reference to the entity within a graphical user interface (GUI) presented to the user by the software application. The hover card includes a photograph or icon representing the entity, a name of the entity, and a plurality of unified communications (UC) icons that are each configured to attempt to establish a particular type of communication session between the user and the entity. The method further includes presenting the hover card to the first user proximate to the pointer.

摘要翻译： 在一个实施例中，一种方法包括响应于软件应用程序的用户响应于通过由软件应用程序呈现给用户的图形用户界面（GUI）中对实体的引用而悬停指针的生成与实体相关联的悬停卡。 悬停卡包括表示实体的照片或图标，实体的名称以及多个统一通信（UC）图标，每个图形被配置为尝试在用户和实体之间建立特定类型的通信会话。 该方法还包括将悬浮卡片呈现给靠近指针的第一用户。

公开(公告)号：US20140108565A1

公开(公告)日：2014-04-17

申请号：US13652818

申请日：2012-10-16

申请人： Keith Griffin ,  Patrick C. Linskey

发明人： Keith Griffin ,  Patrick C. Linskey

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  G06Q50/01

摘要： A system for evaluating network users comprises one or more processors communicatively coupled to one or more memories operable to receive, over a network comprising a plurality of network users, electronic first user content generated by a first user, provide the first user content over the network to a second user, receive, over the network, a second user response to the first user content generated by the second user, determine a second user response delay time for the second user response, wherein the second user response delay time is associated with the amount of time between when the first user content was provided over the network and when the second user response was received, and generate a first list of network users that have responded to first user content, wherein the first list is organized based at least in part on the second user response delay time.

摘要翻译： 用于评估网络用户的系统包括通信地耦合到一个或多个存储器的一个或多个处理器，其可操作以通过包括多个网络用户的网络接收由第一用户生成的电子第一用户内容，通过网络提供第一用户内容 到第二用户，通过网络接收对由第二用户生成的第一用户内容的第二用户响应，确定第二用户响应的第二用户响应延迟时间，其中第二用户响应延迟时间与 通过网络提供第一用户内容和接收到第二用户响应之间的时间量，并且生成对第一用户内容做出响应的第一列表的网络用户，其中第一列表至少部分地被组织 对第二个用户响应延迟时间。

公开(公告)号：US20130297705A1

公开(公告)日：2013-11-07

申请号：US13462254

申请日：2012-05-02

申请人： Namrata Arora ,  Keith Griffin ,  Ashok Varadhan ,  Nithya N. Vijayakumar

发明人： Namrata Arora ,  Keith Griffin ,  Ashok Varadhan ,  Nithya N. Vijayakumar

IPC分类号： G06F15/16

CPC分类号： G06Q50/01 ,  G06Q10/10 ,  H04L67/306

摘要： A method, an apparatus and computer readable storage media facilitate establishing a communication session between a computing device of a user and at least one other computing device within a collaboration platform (system) to facilitate one or more communications between the user and other users associated with the platform. Updates are received to an account of the user that is accessible via the user's computing device, wherein the updates provide information relating to posted activities, notifications or other content and individuals associated with the posted activities, the posted activities, notifications or other content being available at one or more computing devices associated with the platform. The updates are automatically organized in at least one order based upon a profile of the user that is associated with the user's account. The computing device of the user provides a listing of the updates based upon an order determined by the organizing operation.

摘要翻译： 一种方法，装置和计算机可读存储介质便于在协作平台（系统）内的用户的计算设备与至少一个其他计算设备之间建立通信会话，以促进用户与其之间的一个或多个通信 的平台。 接收到可通过用户的计算设备访问的用户的帐户的更新，其中更新提供与发布的活动，通知或与所发布的活动相关联的其他内容和个人的相关信息，所发布的活动，通知或可用的其他内容 在与该平台相关联的一个或多个计算设备上。 基于与用户帐户相关联的用户的简档，更新被自动组织成至少一个顺序。 用户的计算设备基于由组织操作确定的顺序提供更新的列表。

公开(公告)号：US07571235B2

公开(公告)日：2009-08-04

申请号：US10741517

申请日：2003-12-19

申请人： Thomas O'Rourke ,  Keith Griffin ,  Kevin Gallagher

发明人： Thomas O'Rourke ,  Keith Griffin ,  Kevin Gallagher

IPC分类号： G06F15/16

CPC分类号： H04M7/0033 ,  H04L67/02

摘要： A softphone telephony application is provided within a browser using a visible frame to provide event notifications and allow a user to issue commands and a hidden frame which receive asynchronous event notifications as a dynamic HTML stream. Outgoing control commands are implemented as web service behaviours. In this way, all of the functionality required to control a CTI application on a server and to receive event notifications from the CTI application can be provided using standard browser technology and without requiring the installation of any dedicated software or the provision of non-standard communication channels.

摘要翻译： 使用可见帧在浏览器内提供软电话电话应用程序以提供事件通知，并允许用户发出命令和隐藏帧，其接收作为动态HTML流的异步事件通知。 外发控制命令被实现为Web服务行为。 以这种方式，可以使用标准浏览器技术提供控制服务器上的CTI应用程序和接收来自CTI应用程序的事件通知所需的所有功能，而无需安装任何专用软件或提供非标准通信 频道

公开(公告)号：US20130297689A1

公开(公告)日：2013-11-07

申请号：US13463227

申请日：2012-05-03

申请人： Raghurama Bhat ,  Biren Gandhi ,  Keith Griffin

发明人： Raghurama Bhat ,  Biren Gandhi ,  Keith Griffin

IPC分类号： G06F15/16

CPC分类号： H04L51/32 ,  G06F17/2785 ,  G06Q50/01

摘要： A social graph is constructed to be representative of a social network by including nodes and edges representing activities in the social network. Activities in communication transactions of a communication network are identified and activity stream tuning parameters are determined for a user of the social network from the identified relationships. Activity stream data is presented to the user in accordance with the tuning parameters.

摘要翻译： 通过将表示活动的节点和边缘包括在社交网络中，社交图被构造为代表社交网络。 识别通信网络的通信交易中的活动，并且根据所识别的关系为社交网络的用户确定活动流调整参数。 活动流数据根据调谐参数呈现给用户。

公开(公告)号：US09224173B2

公开(公告)日：2015-12-29

申请号：US13462254

申请日：2012-05-02

申请人： Namrata Arora ,  Keith Griffin ,  Ashok Varadhan ,  Nithya N. Vijayakumar

发明人： Namrata Arora ,  Keith Griffin ,  Ashok Varadhan ,  Nithya N. Vijayakumar

IPC分类号： H04L29/08 ,  G06Q50/00 ,  G06Q10/10

CPC分类号： G06Q50/01 ,  G06Q10/10 ,  H04L67/306

摘要： A method, an apparatus and computer readable storage media facilitate establishing a communication session between a computing device of a user and at least one other computing device within a collaboration platform (system) to facilitate one or more communications between the user and other users associated with the platform. Updates are received to an account of the user that is accessible via the user's computing device, wherein the updates provide information relating to posted activities, notifications or other content and individuals associated with the posted activities, the posted activities, notifications or other content being available at one or more computing devices associated with the platform. The updates are automatically organized in at least one order based upon a profile of the user that is associated with the user's account. The computing device of the user provides a listing of the updates based upon an order determined by the organizing operation.

摘要翻译： 一种方法，装置和计算机可读存储介质便于在协作平台（系统）内的用户的计算设备与至少一个其他计算设备之间建立通信会话，以促进用户与其之间的一个或多个通信 的平台。 接收到可通过用户的计算设备访问的用户的帐户的更新，其中更新提供与发布的活动，通知或与所发布的活动相关联的其他内容和个人的相关信息，所发布的活动，通知或可用的其他内容 在与该平台相关联的一个或多个计算设备上。 基于与用户帐户相关联的用户的简档，更新被自动组织成至少一个顺序。 用户的计算设备基于由组织操作确定的顺序提供更新的列表。

公开(公告)号：US20140025734A1

公开(公告)日：2014-01-23

申请号：US13551928

申请日：2012-07-18

申请人： Keith Griffin

发明人： Keith Griffin

IPC分类号： G06F15/16

CPC分类号： G06Q10/101 ,  G06Q50/01

摘要： Techniques are provided for automatic identification of a trending topic within a social software enterprise platform. The trending topic comprises a topic that includes content relating to a threshold amount of activities associated with participants of the platform. A trending topic community within the platform is automatically generated in response to the trending topic meeting a threshold criteria, and participants identified as being associated with the trending topic are automatically invited to join as members of the trending topic community.

摘要翻译： 提供技术用于在社交软件企业平台内自动识别趋势主题。 趋势主题包括主题，该主题包括与与平台的参与者相关联的阈值活动量的内容。 自动生成平台中的热门话题社区，以响应达到阈值标准的趋势主题，并自动邀请被标识为与趋势主题相关联的参与者作为热门话题社区的成员加入。

公开(公告)号：US20050138183A1

公开(公告)日：2005-06-23

申请号：US10741517

申请日：2003-12-19

申请人： Thomas O'Rourke ,  Keith Griffin ,  Kevin Gallagher

发明人： Thomas O'Rourke ,  Keith Griffin ,  Kevin Gallagher

IPC分类号： G06F15/16 ,  H04L29/08 ,  H04M7/00

CPC分类号： H04M7/0033 ,  H04L67/02

摘要： A softphone telephony application is provided within a browser using a visible frame to provide event notifications and allow a user to issue commands and a hidden frame which receive asynchronous event notifications as a dynamic HTML stream. Outgoing control commands are implemented as web service behaviours. In this way, all of the functionality required to control a CTI application on a server and to receive event notifications from the CTI application can be provided using standard browser technology and without requiring the installation of any dedicated software or the provision of non-standard communication channels.

摘要翻译： 使用可见帧在浏览器内提供软电话电话应用程序以提供事件通知，并允许用户发出命令和隐藏帧，其接收异步事件通知作为动态HTML流。 外发控制命令被实现为Web服务行为。 以这种方式，可以使用标准浏览器技术提供控制服务器上的CTI应用程序和接收来自CTI应用程序的事件通知所需的所有功能，而无需安装任何专用软件或提供非标准通信 频道

公开(公告)号：US20050138032A1

公开(公告)日：2005-06-23

申请号：US10741516

申请日：2003-12-19

申请人： Thomas O'Rourke ,  Kevin Gallagher ,  Keith Griffin

发明人： Thomas O'Rourke ,  Kevin Gallagher ,  Keith Griffin

IPC分类号： G06F17/30 ,  H04M3/42 ,  H04M7/00

CPC分类号： H04M3/42323 ,  H04M7/0033

摘要： A client accesses an application provided on a server using web services to formulate appropriate commands to the application. The client additionally downloads from the server its own web services provider, and the server maintains an application to consume services provider by the client-side provider. In this way, the server is provided with the ability to issue to the client commands which can be interpreted by the client as event notifications and messages. In this way, web services can be used in parallel streams to be provide unsolicited event messaging from the client to the server and vice versa. This has particular application in the provision of a computer telephone integration (CTI) client which needs to receive unsolicited events messaging relating to a telephony device under its control.

摘要翻译： 客户端使用Web服务访问服务器上提供的应用程序，以便为应用程序制定适当的命令。 客户端还从服务器下载自己的Web服务提供商，并且服务器维护客户端提供商使用服务提供商的应用程序。 以这种方式，向服务器提供向客户端发出命令的能力，这些命令可以由客户端解释为事件通知和消息。 以这种方式，可以将并行流中的Web服务用于从客户端向服务器提供未经请求的事件消息传递，反之亦然。 这在提供计算机电话集成（CTI）客户端中具有特殊应用，该客户机需要接收与其控制的电话设备有关的非请求事件消息。

公开(公告)号：US09400975B2

公开(公告)日：2016-07-26

申请号：US13652818

申请日：2012-10-16

申请人： Keith Griffin ,  Patrick C. Linskey

发明人： Keith Griffin ,  Patrick C. Linskey

IPC分类号： G06Q10/10 ,  G06Q50/00

CPC分类号： G06Q10/107 ,  G06Q50/01

摘要： A system for evaluating network users comprises one or more processors communicatively coupled to one or more memories operable to receive, over a network comprising a plurality of network users, electronic first user content generated by a first user, provide the first user content over the network to a second user, receive, over the network, a second user response to the first user content generated by the second user, determine a second user response delay time for the second user response, wherein the second user response delay time is associated with the amount of time between when the first user content was provided over the network and when the second user response was received, and generate a first list of network users that have responded to first user content, wherein the first list is organized based at least in part on the second user response delay time.

摘要翻译： 用于评估网络用户的系统包括通信地耦合到一个或多个存储器的一个或多个处理器，其可操作以通过包括多个网络用户的网络接收由第一用户生成的电子第一用户内容，通过网络提供第一用户内容 到第二用户，通过网络接收对由第二用户生成的第一用户内容的第二用户响应，确定第二用户响应的第二用户响应延迟时间，其中第二用户响应延迟时间与 通过网络提供第一用户内容和接收到第二用户响应之间的时间量，并且生成对第一用户内容做出响应的第一列表的网络用户，其中第一列表至少部分地被组织 对第二个用户响应延迟时间。