Guidance apparatus related to operation of information equipment and guidance method related to operation of information equipment
    1.
    发明授权
    Guidance apparatus related to operation of information equipment and guidance method related to operation of information equipment 有权
    与信息设备运行有关的指导性设备及与信息设备运行有关的指导方法

    公开(公告)号:US07676029B2

    公开(公告)日:2010-03-09

    申请号:US11389142

    申请日:2006-03-27

    IPC分类号: H04M11/00 G06F15/173

    CPC分类号: G06Q10/06

    摘要: To provide a technology indicating guidance for a usage method of information equipment and for solving an abnormality of the information equipment to not only users having knowledge about terminology of the information equipment but also users having none of the knowledge about the terminology of the information equipment.A guidance apparatus receives identifying information of information equipment from a device, reads an image from a database containing images about the information equipment with respect to the received identifying information, creates guidance information containing the read image, transmits the created guidance information to the device, receives information determined by a manipulation about the guidance information on the device, and controls so as to read the image used next for the guidance information from the received information.

    摘要翻译: 提供指示信息设备的使用方法的技术,以及不仅对具有信息设备的术语知识的用户,而且对具有关于信息设备的术语的知识的用户来解决信息设备的异常。 引导装置从设备接收信息设备的识别信息,从包含关于所接收的识别信息的关于信息设备的图像的数据库读取图像,创建包含读取图像的引导信息,将创建的引导信息发送到设备, 接收通过关于设备上的引导信息的操作确定的信息,并且控制以从接收到的信息读取用于引导信息的下一个图像。

    Guidance apparatus related to operation of information equipment and guidance method related to operation of information equipment
    3.
    发明申请
    Guidance apparatus related to operation of information equipment and guidance method related to operation of information equipment 有权
    与信息设备运行有关的指导性设备及与信息设备运行有关的指导方法

    公开(公告)号:US20070143476A1

    公开(公告)日:2007-06-21

    申请号:US11389142

    申请日:2006-03-27

    IPC分类号: G06F15/173

    CPC分类号: G06Q10/06

    摘要: To provide a technology indicating guidance for a usage method of information equipment and for solving an abnormality of the information equipment to not only users having knowledge about terminology of the information equipment but also users having none of the knowledge about the terminology of the information equipment. A guidance apparatus receives identifying information of information equipment from a device, reads an image from a database containing images about the information equipment with respect to the received identifying information, creates guidance information containing the read image, transmits the created guidance information to the device, receives information determined by a manipulation about the guidance information on the device, and controls so as to read the image used next for the guidance information from the received information.

    摘要翻译: 提供指示信息设备的使用方法的技术,以及不仅对具有信息设备的术语知识的用户,而且对具有关于信息设备的术语的知识的用户来解决信息设备的异常。 引导装置从设备接收信息设备的识别信息,从包含关于所接收的识别信息的关于信息设备的图像的数据库读取图像,创建包含读取图像的引导信息,将创建的引导信息发送到设备, 接收通过关于设备上的引导信息的操作确定的信息,并且控制以从接收到的信息读取用于引导信息的下一个图像。