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公开(公告)号：US09407724B2
公开(公告)日：2016-08-02
申请号：US12773025
申请日：2010-05-04
申请人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
发明人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
CPC分类号： H04L67/38 , G09G2350/00 , G09G2370/022 , H04L65/4007 , H04L67/42
摘要： Remote desktop sharing allows a user to access applications and data on a remote computer over a network. An intermediary computer can communicate with a host computer and one or more client computers to facilitate remote desktop sharing. The host can send the intermediary computer an encoded key frame and encoded updates. The intermediary computer can decode the host screen data, and apply subsequent updates to the decoded image so that the intermediary computer has a near live host screen image in a first buffer. A second buffer on the intermediary computer can store an instance of a screen encoder for each client computer that has joined the session and the most current host image that the client computer has. The encoder compares the near live screen image and the stored client computer host image to create an encoded differential screen image update to pass to the client computer.
摘要翻译： 远程桌面共享允许用户通过网络访问远程计算机上的应用程序和数据。 中间计算机可以与主机和一个或多个客户端计算机进行通信，以便于远程桌面共享。 主机可以向中介计算机发送编码的关键帧和编码的更新。 中间计算机可以对主屏幕数据进行解码，并对解码图像应用后续更新，使得中间计算机在第一缓冲器中具有近现场主机屏幕图像。 中间计算机上的第二缓冲器可以存储已加入会话的每个客户端计算机和客户端计算机具有的最新主机映像的屏幕编码器的实例。 编码器比较近实况屏幕图像和存储的客户端计算机主机映像，以创建编码的差分屏幕图像更新以传递给客户端计算机。
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公开(公告)号：US20110276900A1
公开(公告)日：2011-11-10
申请号：US12773025
申请日：2010-05-04
申请人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
发明人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
CPC分类号： H04L67/38 , G09G2350/00 , G09G2370/022 , H04L65/4007 , H04L67/42
摘要： Remote desktop sharing allows a user to access applications and data on a remote computer over a network. An intermediary computer can communicate with a host computer and one or more client computers to facilitate remote desktop sharing. The host can send the intermediary computer an encoded key frame and encoded updates. The intermediary computer can decode the host screen data, and apply subsequent updates to the decoded image so that the intermediary computer has a near live host screen image in a first buffer. A second buffer on the intermediary computer can store an instance of a screen encoder for each client computer that has joined the session and the most current host image that the client computer has. The encoder compares the near live screen image and the stored client computer host image to create an encoded differential screen image update to pass to the client computer.
摘要翻译： 远程桌面共享允许用户通过网络访问远程计算机上的应用程序和数据。 中间计算机可以与主机和一个或多个客户端计算机进行通信，以便于远程桌面共享。 主机可以向中介计算机发送编码的关键帧和编码的更新。 中间计算机可以对主屏幕数据进行解码，并对解码图像应用后续更新，使得中间计算机在第一缓冲器中具有近现场主机屏幕图像。 中间计算机上的第二缓冲器可以存储已加入会话的每个客户端计算机和客户端计算机具有的最新主机映像的屏幕编码器的实例。 编码器比较近实况屏幕图像和存储的客户端计算机主机映像，以创建编码的差分屏幕图像更新以传递给客户端计算机。
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公开(公告)号：US20070220036A1
公开(公告)日：2007-09-20
申请号：US11377997
申请日：2006-03-17
申请人： Nicholas Das , Jaydeep Singh , John Green , Keerti Rane , Krishnaswamy Babu , Raymond Arifianto , Srikanth Malladi , Suma SaganeGowda , Tanvir Rahman , Toji Oommen , Dale Phurrough , Nayab Khan , Pramod Walvekar
发明人： Nicholas Das , Jaydeep Singh , John Green , Keerti Rane , Krishnaswamy Babu , Raymond Arifianto , Srikanth Malladi , Suma SaganeGowda , Tanvir Rahman , Toji Oommen , Dale Phurrough , Nayab Khan , Pramod Walvekar
IPC分类号： G06F7/00
CPC分类号： G06Q10/00
摘要： In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.
摘要翻译： 在计算设备或软件（或其他服务）的支持服务中，基于事件报告确定需要附加数据。 从一组模板中选择第一个模板，并为特定事件定制所选的第一个模板以创建数据收集计划。 数据收集计划包括一组数据收集项目。 将数据收集计划转发到与事件报告相关联的用户客户端设备。 在用户客户端设备处，用户可以选择继续进行数据收集项的全部或一部分。 然后收集所选数据收集项目的数据。 然后向用户提供选择哪些收集的数据上传回支持服务的机会。 然后上传收集的数据，并更新事件状态并提供事件。
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公开(公告)号：US09143570B2
公开(公告)日：2015-09-22
申请号：US12773021
申请日：2010-05-04
申请人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
发明人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
CPC分类号： H04L67/08 , H04L67/02 , H04L67/04 , H04L67/141 , H04L67/38
摘要： Sharing a desktop screen is implemented on a Hypertext Transfer Protocol (HTTP) web server using variable interval GET and POST requests. Connection to a web server bypasses firewall or shared IP limitations. In the described HTTP/HTTPS only solution, an existing web server is used to allow one or more clients to view a remote computer's screen and control it (remoting). The web server can act as an intermediary to enable one computer to “take control” of a second computer by enabling the first computer (a client) to view the desktop session of the second computer (a host) and enable the first computer to act as master for input device input (e.g., keyboard input, mouse input, stylus input, etc.) for the second computer.
摘要翻译： 使用可变间隔GET和POST请求在超文本传输协议（HTTP）Web服务器上实现共享桌面屏幕。 与Web服务器的连接绕过防火墙或共享的IP限制。 在所描述的仅HTTP / HTTPS解决方案中，现有的Web服务器用于允许一个或多个客户端查看远程计算机的屏幕并进行控制（远程处理）。 网络服务器可以充当中介，以使得一台计算机能够通过使第一计算机（客户端）查看第二计算机（主机）的桌面会话并使第一计算机能够起作用来“控制”第二计算机 作为第二台计算机的输入设备输入（例如键盘输入，鼠标输入，触控笔输入等）的主机。
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公开(公告)号：US20110276619A1
公开(公告)日：2011-11-10
申请号：US12773021
申请日：2010-05-04
申请人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
发明人： Nayab Khan , Meng Lin , Toji T. Oommen , Jaydeep Singh
IPC分类号： G06F15/16
CPC分类号： H04L67/08 , H04L67/02 , H04L67/04 , H04L67/141 , H04L67/38
摘要： Sharing a desktop screen is implemented on a Hypertext Transfer Protocol (HTTP) web server using variable interval GET and POST requests. Connection to a web server bypasses firewall or shared IP limitations. In the described HTTP/HTTPS only solution, an existing web server is used to allow one or more clients to view a remote computer's screen and control it (remoting). The web server can act as an intermediary to enable one computer to “take control” of a second computer by enabling the first computer (a client) to view the desktop session of the second computer (a host) and enable the first computer to act as master for input device input (e.g., keyboard input, mouse input, stylus input, etc.) for the second computer.
摘要翻译： 使用可变间隔GET和POST请求在超文本传输协议（HTTP）Web服务器上实现共享桌面屏幕。 与Web服务器的连接绕过防火墙或共享的IP限制。 在所描述的仅HTTP / HTTPS解决方案中，现有的Web服务器用于允许一个或多个客户端查看远程计算机的屏幕并进行控制（远程处理）。 网络服务器可以充当中介，以使得一台计算机能够通过使第一计算机（客户端）查看第二计算机（主机）的桌面会话并使第一计算机能够起作用来“控制”第二计算机 作为第二台计算机的输入设备输入（例如键盘输入，鼠标输入，触控笔输入等）的主机。
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公开(公告)号：US07464004B2
公开(公告)日：2008-12-09
申请号：US11377997
申请日：2006-03-17
申请人： Nicholas Das , Jaydeep Singh , John S. Green , Keerti A. Rane , Krishnaswamy J. Babu , Raymond Arifianto , Srikanth Malladi , Suma SaganeGowda , Tanvir Rahman , Toji T. Oommen , Dale Edward Phurrough , Nayab Khan , Pramod Kamalakar Walvekar
发明人： Nicholas Das , Jaydeep Singh , John S. Green , Keerti A. Rane , Krishnaswamy J. Babu , Raymond Arifianto , Srikanth Malladi , Suma SaganeGowda , Tanvir Rahman , Toji T. Oommen , Dale Edward Phurrough , Nayab Khan , Pramod Kamalakar Walvekar
IPC分类号： G06F11/00
CPC分类号： G06Q10/00
摘要： In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.
摘要翻译： 在计算设备或软件（或其他服务）的支持服务中，基于事件报告确定需要附加数据。 从一组模板中选择第一个模板，并为特定事件定制所选的第一个模板以创建数据收集计划。 数据收集计划包括一组数据收集项目。 将数据收集计划转发到与事件报告相关联的用户客户端设备。 在用户客户端设备处，用户可以选择继续进行数据收集项的全部或一部分。 然后收集所选数据收集项目的数据。 然后向用户提供选择哪些收集的数据上传回支持服务的机会。 然后上传收集的数据，并更新事件状态并提供事件。
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