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    Real-time customer service assistance using collected customer life cycle data
    1.
    发明授权
    Real-time customer service assistance using collected customer life cycle data 有权
    使用收集的客户生命周期数据实时客户服务帮助

    公开(公告)号：US08396719B2

    公开(公告)日：2013-03-12

    申请号：US12768526

    申请日：2010-04-27

    申请人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    发明人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/016 ,  G06F17/30663 ,  G06Q30/0255 ,  G10L15/26 ,  H04L51/04 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/357

    摘要： A computer-implemented method is performed during a single communication session between a customer service representative (CSR) of a merchant, and the merchant's customer. The conversation between the CSR and the customer is analyzed to determine an issue. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed.

    摘要翻译： 在商户的客户服务代表（CSR）和商家的客户之间的单个通信会话期间执行计算机实现的方法。 分析CSR与客户之间的对话以确定问题。 从存储有关商家客户信息的数据库访问以前收集的有关客户的信息。 确定提示并发送以显示给CSR。 提示是根据情绪和访问的先前收集的信息确定的。 还描述和要求保护其他实施例。

    FAX MESSAGING FOR NEW USERS
    4.
    发明申请
    FAX MESSAGING FOR NEW USERS 有权
    传真消息为新用户

    公开(公告)号：US20110286363A1

    公开(公告)日：2011-11-24

    申请号：US13194446

    申请日：2011-07-29

    申请人： Nehemia Zucker

    发明人： Nehemia Zucker

    IPC分类号： H04L12/16 ,  H04M11/00

    CPC分类号： H04N1/00209 ,  H04N1/0022 ,  H04N1/34

    摘要： Send and receive services are operated that send and receive fax messages, respectively, via fax protocols. Each new customer is offered a predetermined amount of the receive service, and a more limited amount of the send service, both free of charge to the customer, as part of a group of services that includes Internet access, Web services, or Internet telephony. Other embodiments are also described and claimed.

    摘要翻译： 通过传真协议分别发送和接收传真信息的发送和接收服务。 每个新客户被提供预定数量的接收服务，并且作为包括因特网接入，Web服务或因特网电话的一组服务的一部分，向客户免费提供一定数量的发送服务。 还描述和要求保护其他实施例。

    Method for maintaining a customer account
    6.
    发明授权
    Method for maintaining a customer account 有权
    维护客户帐户的方法

    公开(公告)号：US07762455B2

    公开(公告)日：2010-07-27

    申请号：US12267352

    申请日：2008-11-07

    申请人： Nehemia Zucker

    发明人： Nehemia Zucker

    IPC分类号： G06F7/08

    CPC分类号： G06Q20/10 ,  G06Q20/16 ,  G06Q30/04 ,  G06Q40/00 ,  H04M15/00 ,  H04M15/51 ,  H04M15/54 ,  H04M17/00 ,  H04M17/20 ,  H04M2215/54

    摘要： A customer is provided a telephone number to which a calling party incurs a charge to be connected. An account balance, which reflects funds deposited into the customer's account but not yet used by the customer, is increased in proportion to the incurred charge. Other embodiments are also described and claimed.

    摘要翻译： 向客户提供一个电话号码，一个主叫方需要连接的费用。 反映存入客户帐户但尚未被客户使用的资金的账户余额与发生的费用成比例增加。 还描述和要求保护其他实施例。

    Method and apparatus for automatically performing an online content distribution campaign
    7.
    发明授权
    Method and apparatus for automatically performing an online content distribution campaign 有权
    用于自动执行在线内容分发活动的方法和装置

    公开(公告)号：US07296026B2

    公开(公告)日：2007-11-13

    申请号：US10737072

    申请日：2003-12-15

    申请人： Edward Patrick ,  James Mason ,  Nehemia Zucker

    发明人： Edward Patrick ,  James Mason ,  Nehemia Zucker

    IPC分类号： G06F7/00

    CPC分类号： G06Q30/02 ,  G06F17/30867 ,  G06Q30/0202 ,  Y10S707/99945

    摘要： A computer implemented method is described. Data is collected about a number of member entities that have online interaction with a group entity. A predefined state is assigned to a selected one of the member entities automatically, in response to applying a predefined rule to analyze some of the collected data. The rule is defined in part by the group entity. The method automatically determines whether or not online content is to be delivered to the selected member entity, based on the assigned state. In another embodiment, online content that is to be delivered to the selected member entity is automatically personalized for the selected member entity, again based on the assigned state. Other embodiments are also described and claimed.

    摘要翻译： 描述了计算机实现的方法。 收集关于与组实体进行在线交互的多个成员实体的数据。 响应于应用预定义的规则来分析一些所收集的数据，将预定义状态自动分配给所选择的成员实体之一。 该规则由组实体部分定义。 该方法基于分配的状态自动确定是否将在线内容传送到所选择的成员实体。 在另一个实施例中，再次基于所分配的状态，将自动为所选择的成员实体个性化要被递送到所选成员实体的在线内容。 还描述和要求保护其他实施例。

    Real-time customer service assistance using collected customer life cycle data
    8.
    发明申请
    Real-time customer service assistance using collected customer life cycle data 有权
    使用收集的客户生命周期数据实时客户服务帮助

    公开(公告)号：US20060218032A1

    公开(公告)日：2006-09-28

    申请号：US11089718

    申请日：2005-03-25

    申请人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    发明人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    IPC分类号： G06F17/30

    CPC分类号： G06Q30/016 ,  G06F17/30663 ,  G06Q30/0255 ,  G10L15/26 ,  H04L51/04 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/357

    摘要： A computer-implemented method is performed during an online chat session between a customer service representative (CSR) of a merchant, and the merchant's customer. Conversational text of the session is analyzed to determine a mood of the customer. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed.

    摘要翻译： 在商户的客户服务代表（CSR）和商家的客户之间的在线聊天会话期间执行计算机实现的方法。 会话的对话文本被分析以确定客户的心情。 从存储有关商家客户信息的数据库访问以前收集的有关客户的信息。 确定提示并发送以显示给CSR。 提示是根据情绪和访问的先前收集的信息确定的。 还描述和要求保护其他实施例。

    Method and apparatus for automatically performing an online content distribution campaign
    9.
    发明授权
    Method and apparatus for automatically performing an online content distribution campaign 有权
    用于自动执行在线内容分发活动的方法和装置

    公开(公告)号：US07844626B2

    公开(公告)日：2010-11-30

    申请号：US11938619

    申请日：2007-11-12

    申请人： Edward Patrick ,  James Mason ,  Nehemia Zucker

    发明人： Edward Patrick ,  James Mason ,  Nehemia Zucker

    IPC分类号： G06F7/00

    CPC分类号： G06Q30/02 ,  G06F17/30867 ,  G06Q30/0202 ,  Y10S707/99945

    摘要： A computer implemented method is described. Data is collected about a number of member entities that have online interaction with a group entity. A predefined state is assigned to a selected one of the member entities automatically, in response to applying a predefined rule to analyze some of the collected data. The rule is defined in part by the group entity. The method automatically determines whether or not online content is to be delivered to the selected member entity, based on the assigned state. In another embodiment, online content that is to be delivered to the selected member entity is automatically personalized for the selected member entity, again based on the assigned state. Other embodiments are also described and claimed.

    摘要翻译： 描述了计算机实现的方法。 收集关于与组实体进行在线交互的多个成员实体的数据。 响应于应用预定义的规则来分析一些所收集的数据，将预定义状态自动分配给所选择的成员实体之一。 该规则由组实体部分定义。 该方法基于分配的状态自动确定是否将在线内容传送到所选择的成员实体。 在另一个实施例中，再次基于所分配的状态，将自动为所选择的成员实体个性化要被递送到所选成员实体的在线内容。 还描述和要求保护其他实施例。

    Real-time customer service assistance using collected customer life cycle data
    10.
    发明授权
    Real-time customer service assistance using collected customer life cycle data 有权
    使用收集的客户生命周期数据实时客户服务帮助

    公开(公告)号：US07720690B2

    公开(公告)日：2010-05-18

    申请号：US11089718

    申请日：2005-03-25

    申请人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    发明人： Edward Patrick ,  Nehemia Zucker ,  James Mason

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/016 ,  G06F17/30663 ,  G06Q30/0255 ,  G10L15/26 ,  H04L51/04 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/357

    摘要： A computer-implemented method is performed during an online chat session between a customer service representative (CSR) of a merchant, and the merchant's customer. Conversational text of the session is analyzed to determine a mood of the customer. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed.

    摘要翻译： 在商户的客户服务代表（CSR）和商家的客户之间的在线聊天会话期间执行计算机实现的方法。 会话的对话文本被分析以确定客户的心情。 从存储有关商家客户信息的数据库访问以前收集的有关客户的信息。 确定提示并发送以显示给CSR。 提示是根据情绪和访问的先前收集的信息确定的。 还描述和要求保护其他实施例。