公开(公告)号：US20050041794A1

公开(公告)日：2005-02-24

申请号：US10947867

申请日：2004-09-23

申请人： Patrick Cox ,  Adrian Powell ,  Paul Filliger ,  Michael Kepler ,  Timothy Timmins

发明人： Patrick Cox ,  Adrian Powell ,  Paul Filliger ,  Michael Kepler ,  Timothy Timmins

IPC分类号： H04M3/42 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M3/60 ,  H04M7/12 ,  H04M15/00 ,  H04Q3/72 ,  H04W4/00 ,  H04W4/16

CPC分类号： H04W4/00 ,  H04M3/42 ,  H04M3/42102 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M3/60 ,  H04M7/12 ,  H04M15/00 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2207/18 ,  H04M2242/22 ,  H04Q3/72 ,  H04W4/16

摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “★” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.

摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“★”按钮所获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。

公开(公告)号：US20050129208A1

公开(公告)日：2005-06-16

申请号：US11046932

申请日：2005-01-31

申请人： Adam McGrath ,  Timothy Timmins ,  Patrick Cox ,  Nicholas Elsey ,  A. Powell ,  Paul Filliger ,  Michael Kepler

发明人： Adam McGrath ,  Timothy Timmins ,  Patrick Cox ,  Nicholas Elsey ,  A. Powell ,  Paul Filliger ,  Michael Kepler

IPC分类号： H04M3/42 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M3/60 ,  H04M7/12 ,  H04M15/00 ,  H04Q3/72 ,  H04Q7/22

CPC分类号： H04M3/60 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M7/12 ,  H04M15/00 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2207/18 ,  H04M2242/22 ,  H04Q3/72

摘要： A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.

摘要翻译： 用户呼叫目录援助服务提供商来搜索所需的电话号码，并以所需号码连接到一方。 在一个这样的连接中，用户以带外信令消息（例如SS7信令消息）的形式在用户命令上提供增强的目录帮助。 例如，可以通过将用户电话机按预定密钥（例如“*”密钥），由目录援助服务提供商可以被检测为SS7信令消息来向用户提供进一步的操作者辅助。