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    Method and system for directory assistance services
    1.
    发明申请
    Method and system for directory assistance services 审中-公开
    目录援助服务的方法和系统

    公开(公告)号：US20050041794A1

    公开(公告)日：2005-02-24

    申请号：US10947867

    申请日：2004-09-23

    申请人： Patrick Cox ,  Adrian Powell ,  Paul Filliger ,  Michael Kepler ,  Timothy Timmins

    发明人： Patrick Cox ,  Adrian Powell ,  Paul Filliger ,  Michael Kepler ,  Timothy Timmins

    IPC分类号： H04M3/42 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M3/60 ,  H04M7/12 ,  H04M15/00 ,  H04Q3/72 ,  H04W4/00 ,  H04W4/16

    CPC分类号： H04W4/00 ,  H04M3/42 ,  H04M3/42102 ,  H04M3/424 ,  H04M3/48 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/58 ,  H04M3/60 ,  H04M7/12 ,  H04M15/00 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2207/18 ,  H04M2242/22 ,  H04Q3/72 ,  H04W4/16

    摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “★” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.

    摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“★”按钮所获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。

    Technique for providing personalized information and communications services
    3.
    发明申请
    Technique for providing personalized information and communications services 审中-公开
    提供个性化信息和通信服务的技术

    公开(公告)号：US20050002509A1

    公开(公告)日：2005-01-06

    申请号：US10896736

    申请日：2004-07-21

    申请人： Nicholas Elsey ,  Michael Kepler ,  Timothy Timmins ,  Michael Samudio

    发明人： Nicholas Elsey ,  Michael Kepler ,  Timothy Timmins ,  Michael Samudio

    IPC分类号： G06F20060101 ,  G06F12/00 ,  G06F17/30 ,  G06Q10/10 ,  H04M1/2745 ,  H04M1/64 ,  H04M3/38 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00

    CPC分类号： G06Q10/109 ,  H04M1/2745 ,  H04M3/382 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M7/00 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2072 ,  H04M2242/15 ,  Y10S707/99939

    摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

    摘要翻译： 用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。 这样的服务包括例如提供列表信息，联系人信息，约会信息等。为了提供有效的连接性，例如，当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用直接 连接本发明的特征以通过因特网发起对所需号码的电话呼叫。 此外，本发明允许不仅通过语音连接，而且SMS，电子邮件，传真机，PDA等向用户传送约会信息。它还允许与诸如TeleConcierge（ R）服务，其帮助用户规划未来事件，例如进行餐厅预约。 有关未来事件的约会记录一旦成功计划就自动纳入用户日历。 为了个性化服务，使用与用户相关联的至少一个简档，其指定订阅的服务和接收它们的首选方式。 例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

    Technique for identifying status of users and status of subscribers' accounts in a communications system
    7.
    发明申请
    Technique for identifying status of users and status of subscribers' accounts in a communications system 审中-公开
    用于识别用户状态和通信系统中订户帐户状态的技术

    公开(公告)号：US20060141982A1

    公开(公告)日：2006-06-29

    申请号：US11342127

    申请日：2006-01-27

    申请人： Timothy Timmins ,  Nathan Baker ,  John Miller

    发明人： Timothy Timmins ,  Nathan Baker ,  John Miller

    IPC分类号： H04M11/00

    CPC分类号： H04M15/745 ,  H04L12/2854 ,  H04M15/00 ,  H04M15/14 ,  H04M15/41 ,  H04M15/44 ,  H04M15/48 ,  H04M15/88 ,  H04M17/10 ,  H04M2215/0104 ,  H04M2215/0108 ,  H04M2215/0116 ,  H04M2215/0156 ,  H04M2215/0164 ,  H04M2215/0168 ,  H04M2215/0176

    摘要： A communications system and method for handling a call to the system based on whether the caller is a subscriber. In one example, in an information assistance service communications system, if the user is a subscriber, the call may be directed to a first operator device for directory assistance, while if the caller is a non-subscriber, the call may be directed to a special operator device discuss billing and subscription options, for example. In another communications system and method, calls to the system by subscribers are handled based on the status of parameters of the calling subscriber's account, such as usage limits and expiration date of the caller's subscription, for example. In another communications system and method, expiration dates are monitored and notices about the expiration dates are sent to subscribers by a method chosen by the subscriber. Features of these systems and methods may be used together or separately.

    摘要翻译： 一种用于基于呼叫者是用户来处理对系统的呼叫的通信系统和方法。 在一个示例中，在信息援助服务通信系统中，如果用户是用户，则可以将呼叫定向到用于目录帮助的第一运营商设备，而如果呼叫者是非用户，则呼叫可以被引导到 例如，特殊运营商设备讨论计费和订阅选项。 在另一个通信系统和方法中，例如，根据主叫用户帐号的参数的状态（例如，呼叫者的订阅的使用限制和到期日期）来处理由用户对系统的呼叫。 在另一种通信系统和方法中，监视到期日期，并且通过用户选择的方法将关于到期日期的通知发送给用户。 这些系统和方法的特征可以一起使用或分开使用。

    Technique for generating and accessing organized information through an information assistance service
    8.
    发明申请
    Technique for generating and accessing organized information through an information assistance service 审中-公开
    通过信息援助服务生成和访问有组织的信息的技术

    公开(公告)号：US20060093103A1

    公开(公告)日：2006-05-04

    申请号：US10977600

    申请日：2004-10-29

    申请人： Timothy Timmins ,  John Miller

    发明人： Timothy Timmins ,  John Miller

    IPC分类号： H04M11/00 ,  H04M1/64

    CPC分类号： H04M3/4938 ,  H04M11/10

    摘要： An information assistance service is provided whereby a company can access records in a customer relationship management (CRM) system. The records may be organized in folders according to different groups in the company, e.g., a sales force of the company. To generate a record, a member of the group may call the information assistance service to input, through an operator or a voice server, various items of information, e.g., his/her name, subject information, an account name, sales lead information, notes/comments, etc. The voice information may be converted to textual data to fill various fields of the record. Records generated in this manner by one or more members of the group may be assembled in a group folder associated with the group. Records in the group folder may be accessed by members of the group through the information assistance service. A calling member who contacts the information assistance service to access the group folder may review the records therein and play selected records or portions thereof. The calling member may also request the information assistance service to sort the records according to a selected parameter, and/or to search for desired records based on one or more selected parameters.

    摘要翻译： 提供信息援助服务，公司可以访问客户关系管理（CRM）系统中的记录。 记录可以根据公司中的不同组织，例如公司的销售人员组织在文件夹中。 为了生成记录，组的成员可以通过操作员或语音服务器呼叫信息协助服务来输入各种信息，例如他/她的姓名，主题信息，帐号，销售线索信息， 注释/注释等。语音信息可以被转换为文本数据以填充记录的各个领域。 以该方式由组中的一个或多个成员生成的记录可以组装在与该组相关联的组文件夹中。 组文件夹中的记录可以通过信息协助服务访问该组的成员。 与信息援助服务联系以访问组文件夹的呼叫成员可以检查其中的记录并播放所选择的记录或其部分。 呼叫成员还可以请求信息协助服务根据所选择的参数对记录进行排序，和/或基于一个或多个所选择的参数来搜索期望的记录。

    Technique for sharing information through an information assistance service
    9.
    发明申请
    Technique for sharing information through an information assistance service 审中-公开
    通过信息援助服务共享信息的技术

    公开(公告)号：US20050074112A1

    公开(公告)日：2005-04-07

    申请号：US10676197

    申请日：2003-10-01

    申请人： Timothy Timmins

    发明人： Timothy Timmins

    IPC分类号： G06F17/30 ,  H04L12/16 ,  H04M3/38 ,  H04M3/42 ,  H04M3/487 ,  H04M3/493

    CPC分类号： H04M3/4938 ,  H04M3/38

    摘要： Search results and information found at an information source are transferred to a repository, such as an information depot, which is accessible by a number of means, including telephone and Internet. Data identifying a user are maintained at the repository. Information is received from the information source where it is associated with the identifying data. The information is then stored at the repository and released to selected recipients based on instructions from the user that include the identifying data. The repository may be accessed through an information assistance service. The identifying data are used to recognize the user when the user accesses the information at the repository. Recognition may be performed, e.g., using automatic number identification (ANI) or a user voiceprint.

    摘要翻译： 在信息来源处找到的搜索结果和信息将传输到信息库，例如可通过多种方式访问​​的信息库，包括电话和互联网。 识别用户的数据保留在存储库中。 从与识别数据相关联的信息源接收信息。 然后将信息存储在存储库中，并根据包含识别数据的用户指令将其发布到所选收件人。 存储库可以通过信息协助服务来访问。 识别数据用于在用户访问存储库处的信息时识别用户。 可以执行识别，例如使用自动号码识别（ANI）或用户声纹。

    Technique for updating a private directory at an information/call center
    10.
    发明申请
    Technique for updating a private directory at an information/call center 审中-公开
    在信息/呼叫中心更新专用目录的技术

    公开(公告)号：US20050047577A1

    公开(公告)日：2005-03-03

    申请号：US10651358

    申请日：2003-08-29

    申请人： Timothy Timmins

    发明人： Timothy Timmins

    IPC分类号： G06F17/30 ,  H04M3/42 ,  H04M3/493

    CPC分类号： H04M3/4933

    摘要： An information assistance service automatically updates contact information in a subscriber's contacts folder or private directory. The information assistance service receives changes to its public telephone number database, which includes name, telephone number, postal address, and possibly e-mail address, compares the information in the contacts folder to be updated with the changes to the public database, and replaces the information in the contacts folder with new information if the telephone number is included within the changes to the public database. The subscriber may choose to be notified before or after such replacement is made—if before, the user may approve the changes one-by-one or all together. The updating can be performed in substantially real-time, as soon as changes to the public database are received, or the updating can be performed less frequently than those changes are received. In the latter case, the changes made to the public database since the last update are kept track of. Alternatively, shadow record information about a contact may be derived when a contact is added to a contacts folder, and an intelligent search may be performed using the shadow record information to update the contact record.

    摘要翻译： 信息援助服务自动更新订户的联系人文件夹或专用目录中的联系人信息。 信息援助服务接收到其公共电话号码数据库的更改，其中包括姓名，电话号码，邮政地址和可能的电子邮件地址，将要更新的联系人文件夹中的信息与公共数据库的更改进行比较，并替换 如果电话号码包含在公共数据库的更改内，则具有新信息的联系人文件夹中的信息。 用户可以选择在进行这种更换之前或之后通知 - 如果之前，用户可以一个接一个地或一起批准这些改变。 只要接收到对公共数据库的改变，可以基本上实时地执行更新，或者可以比接收到更改更少地执行更新。 在后一种情况下，自上次更新以来对公共数据库所做的更改将被跟踪。 或者，当联系人被添加到联系人文件夹时，可以导出关于联系人的影子记录信息，并且可以使用影子记录信息来执行智能搜索以更新联系人记录。