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公开(公告)号：US08183233B2
公开(公告)日：2012-05-22
申请号：US12437679
申请日：2009-05-08
IPC分类号： A01N43/00 , A01N43/16 , A61K31/397 , A61K31/407 , A61K31/35
CPC分类号： A61K9/0019 , A61K47/36 , A61K47/40
摘要： Stable pharmaceutical formulations and methods of making same are provided. In a general embodiment, the present disclosure provides a method of making a stable pharmaceutical formulation comprising adding one or more vitrifying additives to an aqueous pharmaceutical solution to raise the glass transition temperature of the aqueous pharmaceutical solution. The aqueous pharmaceutical solution can be cooled to a temperature of about −50° C. to about −10° C. The vitrifying additive enhances the formation of a glass or amorphous solid of the aqueous pharmaceutical solution at cryogenic temperatures (−50 to −10° C.), and the pharmaceutical formulation can be thawed to liquid form and administered to a mammalian subject.
摘要翻译： 提供稳定的药物制剂及其制备方法。 在一般实施方案中，本公开提供了制备稳定药物制剂的方法，其包括向药物水溶液中加入一种或多种玻璃化添加剂以提高药物水溶液的玻璃化转变温度。 水性药物溶液可以冷却至约-50℃至约-10℃的温度。玻璃化添加剂可在低温下（-50至-10℃）增强药物水溶液的玻璃或无定形固体的形成 ℃），并且药物制剂可以解冻为液体形式并施用于哺乳动物受试者。
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公开(公告)号：US20070198368A1
公开(公告)日：2007-08-23
申请号：US11725328
申请日：2007-03-19
申请人： Pallipuram Kannan , Reagan Miller , Mohit Jain
发明人： Pallipuram Kannan , Reagan Miller , Mohit Jain
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q10/0631 , G06Q10/06311 , G06Q30/0613 , G06Q30/0625 , G06Q30/0641 , H04M3/523
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每个交互提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US20120207762A1
公开(公告)日：2012-08-16
申请号：US13453353
申请日：2012-04-23
IPC分类号： A61K38/12 , A61P31/00 , A61P31/10 , A61K31/407 , A61K39/395
CPC分类号： A61K9/0019 , A61K47/36 , A61K47/40
摘要： Stable pharmaceutical formulations and methods of making same are provided. In a general embodiment, the present disclosure provides a method of making a stable pharmaceutical formulation comprising adding one or more vitrifying additives to an aqueous pharmaceutical solution to raise the glass transition temperature of the aqueous pharmaceutical solution. The aqueous pharmaceutical solution can be cooled to a temperature of about −50° C. to about −10° C. The vitrifying additive enhances the formation of a glass or amorphous solid of the aqueous pharmaceutical solution at cryogenic temperatures (−50 to −10° C.), and the pharmaceutical formulation can be thawed to liquid form and administered to a mammalian subject.
摘要翻译： 提供稳定的药物制剂及其制备方法。 在一般实施方案中，本公开提供了制备稳定药物制剂的方法，其包括向药物水溶液中加入一种或多种玻璃化添加剂以提高药物水溶液的玻璃化转变温度。 水性药物溶液可以冷却至约-50℃至约-10℃的温度。玻璃化添加剂可在低温下（-50至-10℃）增强药物水溶液的玻璃或无定形固体的形成 ℃），并且药物制剂可以解冻为液体形式并施用于哺乳动物受试者。
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4.发明申请Method, system and computer program product for executing a marketing campaign 审中-公开用于执行营销活动的方法，系统和计算机程序产品公开(公告)号：US20070016474A1
公开(公告)日：2007-01-18
申请号：US11184292
申请日：2005-07-18
申请人： Pallipuram Kannan , Reagan Miller
发明人： Pallipuram Kannan , Reagan Miller
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0241 , G06Q30/0255
摘要： The present invention relates to a method system and a computer program to execute a marketing campaign through multiple communication mediums. Customers are contacted through emails, mails and mails for marketing products or services. The system executing the marketing campaign receives the customers' responses and classifies the customer responses accordingly. The system further generates a consolidated report for the marketing campaign based on the customers' responses.
摘要翻译： 本发明涉及通过多种通信介质执行营销活动的方法系统和计算机程序。 通过电子邮件，邮件和邮件联系客户进行营销产品或服务。 执行营销活动的系统接收客户的响应并相应地对客户的响应进行分类。 该系统进一步根据客户的回应生成针对营销活动的综合报告。
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公开(公告)号：US08566135B2
公开(公告)日：2013-10-22
申请号：US12822097
申请日：2010-06-23
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q30/016 , G06Q30/0613
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为其客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每个交互提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US07996251B2
公开(公告)日：2011-08-09
申请号：US11725328
申请日：2007-03-19
申请人： Pallipuram V. Kannan , Reagan Miller , Mohit Jain
发明人： Pallipuram V. Kannan , Reagan Miller , Mohit Jain
CPC分类号： G06Q30/02 , G06Q10/0631 , G06Q10/06311 , G06Q30/0613 , G06Q30/0625 , G06Q30/0641 , H04M3/523
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每次互动提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US20100262549A1
公开(公告)日：2010-10-14
申请号：US12822097
申请日：2010-06-23
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q30/016 , G06Q30/0613
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为其客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每个交互提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US07761321B2
公开(公告)日：2010-07-20
申请号：US11360145
申请日：2006-02-22
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q30/016 , G06Q30/0613
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每次互动提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US20070198359A1
公开(公告)日：2007-08-23
申请号：US11360145
申请日：2006-02-22
申请人： Pallipuram Kannan , Reagan Miller
发明人： Pallipuram Kannan , Reagan Miller
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q30/016 , G06Q30/0613
摘要： A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要翻译： 提供了一种方法和基于网络的系统，使公司的客户服务中心能够为客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话，聊天，电子邮件和互联网聊天。 此外，系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外，该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每个交互提供反馈。 此外，系统和方法能够存储每个客户和客户服务中心之间的所有交互。
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公开(公告)号：US20090286764A1
公开(公告)日：2009-11-19
申请号：US12437679
申请日：2009-05-08
IPC分类号： A61K31/397
CPC分类号： A61K9/0019 , A61K47/36 , A61K47/40
摘要： Stable pharmaceutical formulations and methods of making same are provided. In a general embodiment, the present disclosure provides a method of making a stable pharmaceutical formulation comprising adding one or more vitrifying additives to an aqueous pharmaceutical solution to raise the glass transition temperature of the aqueous pharmaceutical solution. The aqueous pharmaceutical solution can be cooled to a temperature of about −50° C. to about −10° C. The vitrifying additive enhances the formation of a glass or amorphous solid of the aqueous pharmaceutical solution at cryogenic temperatures (−50 to −10° C.), and the pharmaceutical formulation can be thawed to liquid form and administered to a mammalian subject.
摘要翻译： 提供稳定的药物制剂及其制备方法。 在一般实施方案中，本公开提供了制备稳定药物制剂的方法，其包括向药物水溶液中加入一种或多种玻璃化添加剂以提高药物水溶液的玻璃化转变温度。 水性药物溶液可以冷却至约-50℃至约-10℃的温度。玻璃化添加剂可在低温下（-50至-10℃）增强药物水溶液的玻璃或无定形固体的形成 ℃），并且药物制剂可以解冻为液体形式并施用于哺乳动物受试者。
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