摘要:
Location-based services are provided in a communication system comprising at least a portion of at least one wireless network. One aspect of the invention relates to generation of user movement statistics that may be utilized to facilitate the development of targeted marketing campaigns or other types of message delivery. In this aspect, the user movement statistics are generated based on location and profile information for mobile user devices, and delivery of at least one message to a given one of the mobile user devices is controlled based on the user movement statistics. The user movement statistics may comprise, for example, information sufficient to determine approximately how many users having particular designated characteristics are likely to be in a given location at a given time, and may be utilized to determine prices charged for delivery of messages to the mobile user devices.
摘要:
The concept of “roaming” is extended to wireline networks with a network hosted technique which emulates a wireline telecommunications network user's environment when the user is using a wireline telecommunications device located at a physical location other than his or her “home” location, or when using a wireline or wireless telecommunications device other than his or her own regardless of the location. Any telephone or other telecommunications device being used by the user advantageously appears to be logically connected directly to his or her home telecommunications network, irrespective of the location of the telephone or other telecommunications device being used and the telecommunications network to which that device is actually connected.
摘要:
An arrangement for realizing asymmetric collaboration utilizes a “shared Web-top”, i.e., a work space, in which different in-document applications can run and be shared. Specifically, in one embodiment of the invention employed in asymmetric collaboration, documents to be collaborated on at different users' terminals are logically identical but structurally different. Indeed, one of the collaborators, for example, a customer service agent, may have access to information that should not be made available to others of the collaborators. This asymmetric collaboration is realized by assigning a unique logical name to each information entity. Then, changes in the entity captured by some detection technique, for example, the use of document polling or event handlers, are propagated along with the name of the entity to the collaborators, where they are processed only if the relevant named entity exists. If the entity exists the logical name of the entity is mapped into its physical name which, therefore, allows asymmetric collaboration. Consequently, the name-based technique allows the collaborators, e.g., customer and agent, to share changes in the logically common portions of documents, which are structurally different.
摘要:
Location-based services are provided in a communication system comprising at least a portion of at least one wireless network. One aspect of the invention relates to generation of user movement statistics that may be utilized to facilitate the development of targeted marketing campaigns or other types of message delivery. In this aspect, the user movement statistics are generated based on location and profile information for mobile user devices, and delivery of at least one message to a given one of the mobile user devices is controlled based on the user movement statistics. The user movement statistics may comprise, for example, information sufficient to determine approximately how many users having particular designated characteristics are likely to be in a given location at a given time, and may be utilized to determine prices charged for delivery of messages to the mobile user devices.
摘要:
Techniques are provided for use in accordance with such systems as web sites operating electronic commerce (e-commerce) applications, interactive voice response (IVR) systems and workflow systems for providing automated monitoring of user activity and personalized action taking based on such activity, in accordance with an on-line decision support mechanism which combines formal and heuristic reasoning. In a web-based system, for example, the on-line decision support provided in accordance with the invention can be used in a wide variety of e-commerce applications requiring automated, real-time, intelligent interventions, including targeted promotions and discounts, assisting with navigation through self-help material, supporting dynamic price negotiations, and even selecting large portions of page content.
摘要:
A personal Web view is created that includes a plurality of Web clippings. Each Web clipping contains information from a user-selected Web page, which can be essentially any Web page that is accessible on any Web server. In creating the page, the user loads a personalization applet into his browser and retrieves each Web page of interest. The applet then generates an access script for automatically accessing that Web page and the user specifies the attributes of the Web clipping derived from that Web page. A specification of the Web view is then stored in a file. When the Web view specification is later replayed, the Web page for each Web clipping is retrieved and the specified information is extracted. The plural Web clippings are then displayed in a browser in accordance with the specified layout.
摘要:
Computer users may utilize different web browsers to access a server system on the World Wide Web (WWW) to create or join a collaborative browsing session. One or more controllers connect the users or collaborators in a session in the server system. This is realized by establishing a so-called “shared Web-top”, i.e., a work space, in which different in-document applications can be run and can be interactively, collaboratively shared by a plurality of users. Specifically, this is realized in one embodiment by employing event handlers in the WEB documents that are activated whenever there is a change in the values of prescribed properties of a document. The event handlers notify a so-called surrogate of the changes in the prescribed properties of the document, i.e., that values in elements of a form have changed, and transmit the detected changes to surrogates of other users, i.e., at least one other collaborator, via a communication channel. To this end, a prospective user of the shared Web-top accesses a system that transmits mobile code to the user's computer to create a surrogate thereon. The surrogates created for the users of the shared Web-top are connected by at least one controller in the system and individually serve as an interface between the controller and the respective browsers on the users computers. Alternatively, the surrogate can insert event handlers into the document that communicate with the surrogate, identifying which form elements they apply to and transmit the changed value(s) to other users. The surrogates of the other users then appropriately update the corresponding form elements to reflect the changes.
摘要:
In a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.
摘要:
Methods, systems, and apparatus, including computer programs encoded on a computer-readable storage medium, for providing content, comprising: identifying a social action that includes a preference designation for an object; determining a location of an individual user associated with the social action or a location associated with the object that is the subject of the preference designation; attributing the preference designation to both the location and to the individual user, where the attributed preference designation can be used to target further content to either the individual user or other users; and receiving a request for content that is related to the location and providing, responsive to the request, one or more content items based on the attributed preference designations.
摘要:
The concept of “roaming” is extended to wireline networks with a network hosted technique which emulates a wireline telecommunications network user's environment when the user is using a wireline telecommunications device located at a physical location other than his or her “home” location, or when using a wireline or wireless telecommunications device other than his or her own regardless of the location. Any telephone or other telecommunications device being used by the user advantageously appears to be logically connected directly to his or her home telecommunications network, irrespective of the location of the telephone or other telecommunications device being used and the telecommunications network to which that device is actually connected.