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公开(公告)号：US11551005B1
公开(公告)日：2023-01-10
申请号：US16218153
申请日：2018-12-12
申请人： 8x8, Inc.
IPC分类号： G06F16/00 , G06F40/30 , G06F16/242 , G06F16/2455 , G06F40/289
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client entity can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A context can be determined for each respective user-data communication between the endpoint devices during the first time period. A plurality of user-data communications between the client-specific endpoint device and the other participating endpoint device can be aggregated during a second time period, and a context can be determined for the aggregated user-data communications during the second time period based on a comparison of the aggregated user-data communications and the user-data communications during the first time period.
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公开(公告)号：US11575755B1
公开(公告)日：2023-02-07
申请号：US16218091
申请日：2018-12-12
申请人： 8x8, Inc.
IPC分类号： G06F16/00 , H04L67/141 , G06F16/242 , G06F16/2455 , G06F16/26 , H04L67/306 , G06F40/30 , H04L67/1097
摘要： Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis. Context information for each respective user-data communication between the client-specific endpoint device and the other participating endpoint device can be aggregated and displayed in a disparate-system data room, where the aggregated context information includes an indication of the context for each user-data communication.
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3.发明授权公开(公告)号：US10949619B1
公开(公告)日：2021-03-16
申请号：US16235972
申请日：2018-12-28
申请人： 8x8, Inc.
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.
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公开(公告)号：US11683226B1
公开(公告)日：2023-06-20
申请号：US17328894
申请日：2021-05-24
申请人： 8x8, Inc.
IPC分类号： H04L41/0816 , H04L41/083 , H04W24/02 , H04W24/08 , H04L41/142 , H04L41/147 , H04W48/18 , H04L67/63 , H04L67/566
CPC分类号： H04L41/0816 , H04L41/083 , H04L41/142 , H04L41/147 , H04L67/566 , H04L67/63 , H04W24/02 , H04W24/08 , H04W48/18
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved. Network parameters can be configured to change performance of subsequent user-data communications between the client station and the participating station, based on patterns identified in the operational statistics and the aggregated context information.
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公开(公告)号：US11044338B1
公开(公告)日：2021-06-22
申请号：US16235797
申请日：2018-12-28
申请人： 8x8, Inc.
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications. In response to receipt of a subsequent user-data communication from the participating station and intended for the client station, present to the participating station a dynamic series of inquiries to address the subsequent user-data communication, based on the aggregated context information.
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公开(公告)号：US11025488B1
公开(公告)日：2021-06-01
申请号：US16235941
申请日：2018-12-28
申请人： 8x8, Inc.
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved. Network parameters can be configured to change performance of subsequent user-data communications between the client station and the participating station, based on patterns identified in the operational statistics and the aggregated context information.
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公开(公告)号：US11792300B1
公开(公告)日：2023-10-17
申请号：US17845619
申请日：2022-06-21
申请人： 8x8, Inc.
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications. In response to receipt of a subsequent user-data communication from the participating station and intended for the client station, present to the participating station a dynamic series of inquiries to address the subsequent user-data communication, based on the aggregated context information.
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8.发明授权公开(公告)号：US11790178B1
公开(公告)日：2023-10-17
申请号：US17203592
申请日：2021-03-16
申请人： 8x8, Inc.
IPC分类号： G06F40/30 , G06F16/9032 , G06F9/54 , H04L51/046 , G06Q30/016 , H04L67/50
CPC分类号： G06F40/30 , G06F9/54 , G06F16/90332 , G06Q30/016 , H04L51/046 , H04L67/535
摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.
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公开(公告)号：US11070640B1
公开(公告)日：2021-07-20
申请号：US16236008
申请日：2018-12-28
申请人： 8x8, Inc.
IPC分类号： G06F15/16 , H04L29/08 , G06F16/904 , G10L15/08 , G06F16/907
摘要： Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis. Context information for each respective user-data communication between the client-specific endpoint device and the other participating endpoint device can be aggregated and displayed in a disparate-system data room, where the aggregated context information includes an indication of the context for each user-data communication.
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