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公开(公告)号：US20230139628A1
公开(公告)日：2023-05-04
申请号：US18149092
申请日：2022-12-31
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Ni An , Yunmiao Wang , Martin Patrick McEnroe , Joshua West
IPC: G06Q30/016 , G06Q10/10 , G06F16/28 , G06F40/40 , G06N3/04 , H04L51/02 , G06N3/08 , H04L51/216
Abstract: The present disclosure describes various methods, computer-readable media, and apparatuses for supporting customer service automation. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents of a customer service center. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents to identify conversation-level topics and utterance-level topics from the customer service conversations. The support for automation of customer service may be based on use of conversation-level topics and utterance-level topics identified from the customer service conversations to control initiation of customer service automation actions for supporting automation of customer service of the customer service center. The support for automation of customer service may be based on use of conversation-level and utterance-level topics identified from the customer service conversations to control selection, and design, of chatbots for the customer service center.
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公开(公告)号：US20210176361A1
公开(公告)日：2021-06-10
申请号：US16706370
申请日：2019-12-06
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Yunmiao Wang , Martin Patrick McEnroe , Gary Brian Temerowski, II , Ni An
Abstract: The present disclosure describes various methods, computer-readable media, and apparatuses for supporting automation of customer service. The automation of customer service may be based on support for automation of conversations between customers and customer service agents. The automation of customer service based on support for automation of conversations between customers and customer service agents may be based on use of images provided by the customers to control the conversations between customers and customer service agents. The support for automation of conversations between customers and customer service agents based on use of images provided by the customers may include processing the images to obtain information for the conversations between the customers and the customer service agents and controlling the conversations between the customers and the customer service agents based on the information for the conversations between the customers and the customer service agents.
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3.发明申请公开(公告)号：US20200137443A1
公开(公告)日：2020-04-30
申请号：US16168983
申请日：2018-10-24
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Martin Patrick McEnroe , Mark D. Austin , Tzvi Chumash , Yuan Ding
IPC: H04N21/262 , H04N21/258 , H04N21/414 , H04N21/4335 , H04W4/20
Abstract: Facilitating pre-positioning of streaming content onto communication devices is provided herein. A system can comprise a processor and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations. The operations can comprise facilitating an identification of a first multimedia content stream and a second multimedia content stream. The identification can be based on a usage preference of a defined entity associated with a communication device. The operations can also comprise, in response to a determination that an available network satisfies a defined network criterion, facilitating pre-positioning, at a data store of the communication device, the first multimedia content stream and the second multimedia content stream.
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公开(公告)号：US20210383009A1
公开(公告)日：2021-12-09
申请号：US17393200
申请日：2021-08-03
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Martin Patrick McEnroe , Eric Zavesky , Joshua Whitney , Rhonda Green
Abstract: In a dataset exchange environment in which datasets are available for exchange or transformation, a dataset validation platform may be configured to update a cryptographically signed record based on each dataset that is available via the data exchange environment. The dataset validation platform may be further configured to control access to the datasets based on whether a request to access a particular dataset is compliant with an availability requirement of the particular dataset. The dataset validation platform may be further configured to update the cryptographically signed record based on requests to access the datasets, transformations that are based on the datasets, or modifications to the availability requirement of the datasets, such as a modification to a privacy limitation or other availability requirement indicating a criteria for usage of the requested dataset.
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公开(公告)号：US11188094B2
公开(公告)日：2021-11-30
申请号：US16399086
申请日：2019-04-30
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Martin Patrick McEnroe , John Boehm , Eric Zavesky
Abstract: A visual indicator system includes a sensor system, a visual indicator, a processing system coupled to the sensor system and the visual indicator, and a memory system that is coupled to the processing system and that includes instructions that, when executed by the processing system, cause the processing system to provide a visual indicator module. The visual indicator module receives first sensor data via the sensor system and determines based on the first sensor data that a first condition is satisfied. In response to the first condition being satisfied and via a first portion of the visual indicator, the visual indicator module provides a first visual indication that is associated with the first condition to a physical environment.
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Patent Agency Ranking
公开(公告)号：US20210303793A1
公开(公告)日：2021-09-30
申请号：US16829892
申请日：2020-03-25
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Yunmiao Wang , Prateek Baranwal , Martin Patrick McEnroe , Ni An
IPC: G06F40/30 , G06N3/08 , G06N3/04 , G06Q30/00 , G06F40/232 , G06F40/166 , G06F40/284
Abstract: An example method performed by a processing system includes acquiring a set of troubleshooting notes. The set of troubleshooting notes is generated by a human customer support representative in response to a condition that is reported by a customer. The troubleshooting notes are written in natural language. A plurality of predictions for the set of troubleshooting notes is generated. Each prediction of the plurality of predictions indicates a likelihood that a root cause of the condition is a different one of a plurality of predefined root causes, and each prediction of the plurality of predictions is generated using a different binary classifier of a plurality of binary classifiers. At least two of the plurality of predictions are encoded into a single vector which concatenates a plurality of bits, wherein each bit of the plurality of bits represents one prediction of the at least two of the plurality of predictions.
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公开(公告)号：US11024162B2
公开(公告)日：2021-06-01
申请号：US16540982
申请日：2019-08-14
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Jason Decuir , Robert David Gratz , Martin Patrick McEnroe
IPC: G08G1/017 , G08G1/01 , G08G1/0962
Abstract: A traffic management system that manages policy agreements between operators and visual indicator devices receives first sensor data from a physical environment. The traffic management system computationally processes the first sensor data to identify a first visual indication in the sensor data and determines that the first visual indication is associated with first policy agreement. The traffic management system then determines, based on the first sensor data, that a first visual indicator system that provided the first visual indication is violating a first policy included in the first policy agreement and, in response, provides a policy violation notification that the first visual indicator system is violating the first policy.
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公开(公告)号：US20200348689A1
公开(公告)日：2020-11-05
申请号：US16399086
申请日：2019-04-30
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Martin Patrick McEnroe , John Boehm , Eric Zavesky
Abstract: A visual indicator system includes a sensor system, a visual indicator, a processing system coupled to the sensor system and the visual indicator, and a memory system that is coupled to the processing system and that includes instructions that, when executed by the processing system, cause the processing system to provide a visual indicator module. The visual indicator module receives first sensor data via the sensor system and determines based on the first sensor data that a first condition is satisfied. In response to the first condition being satisfied and via a first portion of the visual indicator, the visual indicator module provides a first visual indication that is associated with the first condition to a physical environment.
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公开(公告)号：US20200184423A1
公开(公告)日：2020-06-11
申请号：US16211631
申请日：2018-12-06
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Martin Patrick McEnroe , Andrew Vishnyakov , Daniel Flynn , Anna Kay Rice
Abstract: A method for providing training data for a machine learning model includes: monitoring a specific user as the specific user reads electronic documents on a display to determine indications of pauses in reading for greater than a specified period of time; correlating objects on each of the displayed plurality of electronic documents to the pauses in reading; identifying features for the machine learning model based on the objects and textual analysis of each of the plurality of electronic documents; presenting information related to each identified feature to the specific user; obtaining from the specific user a descriptor defining each of the identified features and a value for each of the identified features indicating a relative importance or applicability of each of the identified features; and associating obtained descriptors and values with each of the identified features.
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公开(公告)号：US11544721B2
公开(公告)日：2023-01-03
申请号：US16792987
申请日：2020-02-18
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Ni An , Yunmiao Wang , Martin Patrick McEnroe , Joshua D. West
IPC: G06Q10/00 , G06Q30/00 , G06Q10/10 , G06F16/28 , G06F40/40 , G06N3/04 , H04L51/02 , G06N3/08 , H04L51/216
Abstract: The present disclosure describes various methods, computer-readable media, and apparatuses for supporting customer service automation. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents of a customer service center. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents to identify conversation-level topics and utterance-level topics from the customer service conversations. The support for automation of customer service may be based on use of conversation-level topics and utterance-level topics identified from the customer service conversations to control initiation of customer service automation actions for supporting automation of customer service of the customer service center. The support for automation of customer service may be based on use of conversation-level and utterance-level topics identified from the customer service conversations to control selection, and design, of chatbots for the customer service center.
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