公开(公告)号：US20150220368A1

公开(公告)日：2015-08-06

申请号：US14688270

申请日：2015-04-16

Applicant: Avaya Inc.

Inventor： Phil Edholm ,  Harvey Waxman

IPC: G06F9/50 ,  G06F9/455

CPC classification number: G06F9/5077 ,  G06F9/45558 ,  G06F9/5083 ,  G06F2009/45575 ,  G06F2209/501 ,  G06F2209/5018

Abstract: The system includes a virtualized environment having at least one partition. An instance of an application executes in the partition. The application instance is not dedicated to a single user or element. Rather, the application instance may be shared or parsed out to two or more users or elements. To accomplish this sharing, the static data (which is common to all the elements or users) may be maintained in the partition or is loaded at runtime. The dynamic data (the data which is unique to each instantiation and associated with the element requesting the application) can be loaded when an instance is dedicated to execute for a particular element or user. Thus, various elements can share instances of an application and there need not be instances dedicated to particular elements.

Abstract translation: 该系统包括具有至少一个分区的虚拟化环境。 应用程序的实例在分区中执行。 应用程序实例不专用于单个用户或元素。 相反，应用实例可以被共享或解析成两个或更多个用户或元素。 为了完成这种共享，可以在分区中维护静态数据（所有元素或用户通用的），或者在运行时加载静态数据。 当实例专用于为特定元素或用户执行时，可以加载动态数据（每个实例化唯一的数据，并与请求应用程序的元素相关联）。 因此，各种元素可以共享应用的实例，并且不需要专用于特定元素的实例。

公开(公告)号：US20150092934A1

公开(公告)日：2015-04-02

申请号：US14040786

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Harvey Waxman ,  John H. Yoakum ,  Gordon Brunson

IPC: H04M3/42 ,  H04M3/48

CPC classification number: H04M3/42195 ,  H04M3/48 ,  H04M2203/2038

Abstract: System and method to revoke call-back requests, the method including: transmitting a plurality of communication requests from a caller to one or more callees; determining mootness of a request for a call-back from at least some of the callees; initiating, by use of a single command, a plurality of call-back cancellation requests to the at least some of the callees; and transmitting one or more call-back cancellation requests to the at least some of the callees. The method may further include determining a characteristic shared by the communication requests to the at least some of the callees. Determining a characteristic may include determining subject matter from message content, metadata, or sending time of the communication requests. The request for a call-back is determined by the caller or inferred by a callee. Call-back cancellation may include removal of a call indication from a notification list of the callee.

Abstract translation: 用于撤销回叫请求的系统和方法，所述方法包括：将多个通信请求从呼叫者发送到一个或多个被叫方; 确定来自至少一些所述被呼叫者的回叫请求的方差; 通过使用单个命令向所述至少一些被叫方发起多个回叫取消请求; 以及向所述至少一些被呼叫者发送一个或多个回叫取消请求。 所述方法可以进一步包括确定通信请求所共享的特征至少一些被呼叫者。 确定特征可以包括从通信请求的消息内容，元数据或发送时间确定主题。 呼叫请求由呼叫者确定或由被呼叫者推断。 回叫取消可以包括从被呼叫者的通知列表中移除呼叫指示。

公开(公告)号：US09614890B2

公开(公告)日：2017-04-04

申请号：US13955023

申请日：2013-07-31

Applicant: Avaya Inc.

Inventor： Harvey Waxman ,  John H. Yoakum

IPC: G06F15/16 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L67/02 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/608 ,  H04L67/141

Abstract: Embodiments include acquiring and correlating Web Real-Time Communications (WebRTC) interactive flow characteristics, and related methods, systems, and computer-readable media. In one embodiment, a method for acquiring and correlating characteristics of WebRTC interactive flows comprises receiving, by an acquisition agent of a WebRTC client executing on a computing device, a peer connection initiation dialog for establishing a WebRTC interactive flow. The method further comprises determining, by the acquisition agent, one or more characteristics of the WebRTC interactive flow based on the peer connection initiation dialog. The method additionally comprises receiving, by a correlation agent, the one or more characteristics of the WebRTC interactive flow from the acquisition agent, and storing the one or more characteristics of the WebRTC interactive flow. The method also comprises correlating, by the correlation agent, one or more stored characteristics, and generating, by the correlation agent, one or more interaction records based on the correlating.

公开(公告)号：US20150120825A1

公开(公告)日：2015-04-30

申请号：US14063686

申请日：2013-10-25

Applicant: AVAYA, INC.

Inventor： Harvey Waxman ,  John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L67/36

Abstract: Disclosed is a system and method for sequential segregated synchronized transcript for a multi-party conference. Multiple transcriptions, or their textual streams, are utilized to build segregated, time oriented user interfaces. Horizontally overlapping segments may reflect talk-over of two or more conference participants talking at the same time.

Abstract translation: 公开了用于多方会议的顺序分离的同步录音的系统和方法。 多个转录或其文本流被用于构建隔离的，面向时间的用户界面。 水平重叠的细分可能反映了两个或更多的会议参与者在同一时间进行交谈。

公开(公告)号：US09167085B2

公开(公告)日：2015-10-20

申请号：US14040786

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Harvey Waxman ,  John H. Yoakum ,  Gordon Brunson

IPC: H04M3/42 ,  H04M3/48

CPC classification number: H04M3/42195 ,  H04M3/48 ,  H04M2203/2038

Abstract: System and method to revoke call-back requests, the method including: transmitting a plurality of communication requests from a caller to one or more callees; determining mootness of a request for a call-back from at least some of the callees; initiating, by use of a single command, a plurality of call-back cancellation requests to the at least some of the callees; and transmitting one or more call-back cancellation requests to the at least some of the callees. The method may further include determining a characteristic shared by the communication requests to the at least some of the callees. Determining a characteristic may include determining subject matter from message content, metadata, or sending time of the communication requests. The request for a call-back is determined by the caller or inferred by a callee. Call-back cancellation may include removal of a call indication from a notification list of the callee.

Abstract translation: 用于撤销回叫请求的系统和方法，所述方法包括：将多个通信请求从呼叫者发送到一个或多个被叫方; 确定来自至少一些所述被呼叫者的回叫请求的方差; 通过使用单个命令向所述至少一些被叫方发起多个回叫取消请求; 以及向所述至少一些被呼叫者发送一个或多个回叫取消请求。 所述方法可以进一步包括确定通信请求所共享的特征至少一些被呼叫者。 确定特征可以包括从通信请求的消息内容，元数据或发送时间确定主题。 呼叫请求由呼叫者确定或由被呼叫者推断。 回叫取消可以包括从被呼叫者的通知列表中移除呼叫指示。

公开(公告)号：US20150039687A1

公开(公告)日：2015-02-05

申请号：US13955023

申请日：2013-07-31

Applicant: Avaya Inc.

Inventor： Harvey Waxman ,  John H. Yoakum

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L67/02 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/608 ,  H04L67/141

Abstract: Embodiments include acquiring and correlating Web Real-Time Communications (WebRTC) interactive flow characteristics, and related methods, systems, and computer-readable media. In one embodiment, a method for acquiring and correlating characteristics of WebRTC interactive flows comprises receiving, by an acquisition agent of a WebRTC client executing on a computing device, a peer connection initiation dialogue for establishing a WebRTC interactive flow. The method further comprises determining, by the acquisition agent, one or more characteristics of the WebRTC interactive flow based on the peer connection initiation dialogue. The method additionally comprises receiving, by a correlation agent, the one or more characteristics of the WebRTC interactive flow from the acquisition agent, and storing the one or more characteristics of the WebRTC interactive flow. The method also comprises correlating, by the correlation agent, one or more stored characteristics, and generating, by the correlation agent, one or more interaction records based on the correlating.

Abstract translation: 实施例包括获取和关联Web实时通信（WebRTC）交互式流量特征以及相关方法，系统和计算机可读介质。 在一个实施例中，一种用于获取和关联WebRTC交互流的特征的方法包括：通过在计算设备上执行的WebRTC客户端的获取代理接收用于建立WebRTC交互流的对等连接启动对话。 该方法还包括基于对等连接启动对话，由获取代理确定WebRTC交互流的一个或多个特性。 该方法还包括由相关代理接收来自采集代理的WebRTC交互式流的一个或多个特性，以及存储WebRTC交互流的一个或多个特性。 该方法还包括通过相关代理关联一个或多个存储的特征，并且由相关代理根据相关性生成一个或多个交互记录。