公开(公告)号：US20160299807A1

公开(公告)日：2016-10-13

申请号：US14681488

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

IPC: G06F11/07 ,  G06F3/0484

CPC classification number: G06F11/32 ,  G06F11/00 ,  G06F11/0742 ,  G06F11/0766

Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

Abstract translation: 本文提供了适应在服务异常处理显示器上处理多个服务错误的机制。 特别地，当存在单个和/或多个服务错误时，通信设备的用户界面可以提供用于对所接收的一个或多个服务错误的简单管理和控制的动态异常视图。 可以独立地解决服务错误，并且在提高用户体验的同时提高用户效率。

公开(公告)号：USD771672S1

公开(公告)日：2016-11-15

申请号：US29526373

申请日：2015-05-08

Applicant: Avaya Inc.

Designer： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

CPC classification number: G06F11/32 ,  G06F11/00 ,  G06F11/0742 ,  G06F11/0766

公开(公告)号：USD772267S1

公开(公告)日：2016-11-22

申请号：US29526372

申请日：2015-05-08

Applicant: Avaya Inc.

Designer： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Tim Rahrer ,  Marcel Naegelkraemer

公开(公告)号：US10712927B2

公开(公告)日：2020-07-14

申请号：US14872813

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Marcel Naegelkraemer ,  Justin Baltazor ,  Christian Ellens ,  Tim Rahrer

IPC: G06F3/0486 ,  H04M1/725 ,  H04M3/56 ,  G06F3/16 ,  H04M3/428

Abstract: When a communication session is established, display information is sent to a first window of a communication application. The first window of the communication application displays current status information for the live communication session. For example, the first window may include a mute status (e.g., that the call is currently muted by the user) and call time. When the display of the communication application is switched to a second window that covers the first window, display information for a call dart is sent that displays current status information for the first live communication session over a portion of the second window. For example, the call dart may be a small thumbnail or banner that allows the user to view the current status of the live communication session, such as the mute status of the live communication session and the current duration of the live communication session.

公开(公告)号：US10185640B2

公开(公告)日：2019-01-22

申请号：US14681488

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

IPC: G06F11/00 ,  G06F11/32 ,  G06F11/07

Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

公开(公告)号：US20160364127A1

公开(公告)日：2016-12-15

申请号：US14872813

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Marcel Naegelkraemer ,  Justin Baltazor ,  Christian Ellens ,  Tim Rahrer

IPC: G06F3/0484 ,  G06F3/16 ,  G06F3/0481 ,  G06F3/0486 ,  H04M1/725 ,  H04M3/428

Abstract: When a communication session is established, display information is sent to a first window of a communication application. The first window of the communication application displays current status information for the live communication session. For example, the first window may include a mute status (e.g., that the call is currently muted by the user) and call time. When the display of the communication application is switched to a second window that covers the first window, display information for a call dart is sent that displays current status information for the first live communication session over a portion of the second window. For example, the call dart may be a small thumbnail or banner that allows the user to view the current status of the live communication session, such as the mute status of the live communication session and the current duration of the live communication session.

Abstract translation: 当通信会话建立时，显示信息被发送到通信应用的第一窗口。 通信应用程序的第一个窗口显示实时通信会话的当前状态信息。 例如，第一窗口可以包括静音状态（例如，呼叫当前被用户静音）和呼叫时间。 当通信应用的显示切换到覆盖第一窗口的第二窗口时，发送用于呼叫飞镖的显示信息，其显示第一窗口的一部分上的第一实时通信会话的当前状态信息。 例如，呼叫飞镖可以是允许用户查看实时通信会话的当前状态的小缩略图或横幅，诸如实况通信会话的静音状态和实时通信会话的当前持续时间。

公开(公告)号：US20160299647A1

公开(公告)日：2016-10-13

申请号：US14681449

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Tim Rahrer ,  Marcel Naegelkraemer

IPC: G06F3/0483 ,  G06F3/0488 ,  H04W4/16 ,  G06F3/0485 ,  H04M1/725 ,  G06F3/0484 ,  G06F3/0482

CPC classification number: G06F3/0483 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  G06F3/04883 ,  G06F2203/04803 ,  H04M1/72583 ,  H04M2250/62 ,  H04W4/16

Abstract: Mechanisms are provided herein which accommodate the handling of multiple communication sessions on a communication platform using an active call view display. In particular, when a single and/or multiple calls are connected with a communication platform, a user interface can provide a dynamic active call view with call stack and feature attributes for simple management and control of the one or more calls. The multiple calls can be managed independently and a manner most productive with a user while improving user experience.

Abstract translation: 本文提供了适用于使用主动呼叫视图显示在通信平台上处理多个通信会话的机制。 特别地，当单个和/或多个呼叫与通信平台连接时，用户界面可以提供具有呼叫栈和特征属性的动态主动呼叫视图，以便简单地管理和控制一个或多个呼叫。 可以独立地管理多个呼叫，并且在改善用户体验的同时提高用户效率。