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    Method and system of addressing a problem associated with a network including a video access ready device
    1.
    发明授权
    Method and system of addressing a problem associated with a network including a video access ready device 有权
    解决与包括视频接入就绪设备的网络相关联的问题的方法和系统

    公开(公告)号：US08004962B2

    公开(公告)日：2011-08-23

    申请号：US11963922

    申请日：2007-12-24

    申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Xidong Wu ,  Thiru Ilango

    发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Xidong Wu ,  Thiru Ilango

    IPC分类号： G01R31/08 ,  G06F11/00 ,  G06F11/16 ,  G08C15/00 ,  H04J1/16 ,  H04J3/14 ,  H04L1/00 ,  H04L12/26 ,  H04L12/28 ,  H04N7/173

    CPC分类号： H04N21/64738 ,  H04H20/12 ,  H04L41/5035 ,  H04L41/5074 ,  H04L41/509 ,  H04L43/50 ,  H04N17/004 ,  H04N21/6473

    摘要： A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.

    摘要翻译： 可以使用一种方法来检测问题，将问题的原因与原因所在的特定设备隔离，并可能修复特定设备。 在一个实施例中，该方法可以使用系统完全自动化。 在另一个实施例中，该方法可以部分自动化。 在该特定实施例中，系统可以自动执行大部分或全部测试或诊断。 系统可以执行该方法，直到需要人为干预。 问题，原因和特定设备在通知发送给客户服务，工作中心或其他网络运营中心时可能是已知的。 通过有关问题，原因和特定设备的信息，技术人员或其他人员可以比仅提供问题并且技术人员需要执行测试和诊断更快地进行调度和修复问题。

    Method and System of Addressing A Problem Associated With A Network Including A Video Access Ready Device
    2.
    发明申请
    Method and System of Addressing A Problem Associated With A Network Including A Video Access Ready Device 有权
    解决与包括视频就绪设备的网络相关联的问题的方法和系统

    公开(公告)号：US20090161530A1

    公开(公告)日：2009-06-25

    申请号：US11963922

    申请日：2007-12-24

    申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Xidong Wu ,  Thiru Ilango

    发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Xidong Wu ,  Thiru Ilango

    IPC分类号： G01R31/08

    CPC分类号： H04N21/64738 ,  H04H20/12 ,  H04L41/5035 ,  H04L41/5074 ,  H04L41/509 ,  H04L43/50 ,  H04N17/004 ,  H04N21/6473

    摘要： A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.

    摘要翻译： 可以使用一种方法来检测问题，将问题的原因与原因所在的特定设备隔离，并可能修复特定设备。 在一个实施例中，该方法可以使用系统完全自动化。 在另一个实施例中，该方法可以部分自动化。 在该特定实施例中，系统可以自动执行大部分或全部测试或诊断。 系统可以执行该方法，直到需要人为干预。 问题，原因和特定设备在通知发送给客户服务，工作中心或其他网络运营中心时可能是已知的。 通过有关问题，原因和特定设备的信息，技术人员或其他人员可以比仅提供问题并且技术人员需要执行测试和诊断更快地进行调度和修复问题。

    Method and System of Addressing a Condition Experienced by a Customer When Using A Network
    3.
    发明申请
    Method and System of Addressing a Condition Experienced by a Customer When Using A Network 审中-公开
    在使用网络时解决客户遇到的问题的方法和系统

    公开(公告)号：US20090175180A1

    公开(公告)日：2009-07-09

    申请号：US11970238

    申请日：2008-01-07

    申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Vincent C. Tierney, Jr. ,  David H. Lu ,  Xidong Wu

    发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Raghvendra Savoor ,  Monowar Hossain ,  Vincent C. Tierney, Jr. ,  David H. Lu ,  Xidong Wu

    IPC分类号： G06F11/00

    CPC分类号： H04L43/50 ,  H04L41/0681 ,  H04L43/0829 ,  H04L43/0852 ,  H04L43/0888 ,  H04L43/16

    摘要： A method can be used to address a condition experienced by a customer when using a network. The method can include receiving a first communication from the customer, wherein the first communication is related to the condition of a video content as experienced by the customer, reviewing a log for an alarm, and testing a portion of the network that would process the video content, wherein testing generates a test result. The method can also include correlating the condition to a service parameter, an alarm, a maintenance event, a test result, or any combination thereof. The method can further include sending a second communication to the customer related to the condition. In one embodiment, the method can be fully or partly automated using a system.

    摘要翻译： 一种方法可用于解决客户在使用网络时遇到的情况。 该方法可以包括从客户接收第一通信，其中第一通信与客户所经历的视频内容的状况相关，查看用于报警的日志，以及测试将处理视频的网络的一部分 内容，其中测试产生测试结果。 该方法还可以包括将条件与服务参数，警报，维护事件，测试结果或其任何组合相关联。 所述方法还可以包括向所述客户发送与所述条件相关的第二通信。 在一个实施例中，该方法可以使用系统完全或部分自动化。

    APPARATUS AND METHOD FOR MANAGING A NETWORK
    4.
    发明申请
    APPARATUS AND METHOD FOR MANAGING A NETWORK 有权
    用于管理网络的装置和方法

    公开(公告)号：US20100054136A1

    公开(公告)日：2010-03-04

    申请号：US12198714

    申请日：2008-08-26

    申请人： Neerav Mehta ,  Paritosh Bajpay ,  Monowar Hossain ,  Chen-Yui Yang ,  Devendra Chaudhary ,  Thiru Ilango

    发明人： Neerav Mehta ,  Paritosh Bajpay ,  Monowar Hossain ,  Chen-Yui Yang ,  Devendra Chaudhary ,  Thiru Ilango

    IPC分类号： H04L12/26 ,  H04N7/173

    CPC分类号： H04N17/004 ,  H04N7/17318 ,  H04N21/25808 ,  H04N21/4424 ,  H04N21/6543 ,  H04N21/6582

    摘要： A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.

    摘要翻译： 结合本公开的教导的系统可以包括例如具有控制器的服务器，该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息，其中信息被输入 由用户进入机顶盒，确定与信息相关联的故障状况，执行第一诊断过程以隔离网络故障与客户驻地设备（CPE）故障之间的故障状况，并将校正指令发送到机顶盒 框，当故障条件与CPE故障隔离时向用户呈现。 公开了其他实施例。

    Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments
    10.
    发明授权
    Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments 有权
    在IP聚合网络环境中检测和恢复扑灭电路的方法和装置

    公开(公告)号：US08717869B2

    公开(公告)日：2014-05-06

    申请号：US12645060

    申请日：2009-12-22

    申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Robert Ferro ,  Luis Figueroa ,  Monowar Hossain ,  Thiru Ilango ,  David Lu

    发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Robert Ferro ,  Luis Figueroa ,  Monowar Hossain ,  Thiru Ilango ,  David Lu

    IPC分类号： G01R31/00

    CPC分类号： H04L43/0817 ,  H04L41/0213 ,  H04L41/0631 ,  H04L41/0654 ,  H04L41/5074 ,  H04L43/0823 ,  H04L43/0829 ,  H04L43/0852 ,  H04L43/087

    摘要： Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments are disclosed herein. An example method for use in maintaining a communication network includes retrieving information related to an operating state of a device associated with a network disturbance; determining whether the information related to the operating state of the device is indicative of a flapping condition; when the operating state information indicates that the flapping condition is present in the network, determining a cause of the flapping condition; when the cause of the flapping condition is a physical cause, selecting a first recovery procedure; and when the cause of the flapping condition is a logical cause, selecting a second recovery procedure different from the first recovery procedure.

    摘要翻译： 本文公开了在IP聚合网络环境中检测和恢复振荡电路的方法和装置。 用于维护通信网络的示例性方法包括检索与网络干扰相关联的设备的操作状态相关的信息; 确定与所述设备的操作状态相关的信息是否指示拍打状态; 当操作状态信息表示网络中存在拍打条件时，确定拍打条件的原因; 当拍打条件的原因是物理原因时，选择第一恢复过程; 并且当拍打条件的原因是逻辑原因时，选择与第一恢复过程不同的第二恢复过程。