利索-全球专利检索

  1. 登录
  2. 注册

搜索结果

52 条记录 (耗时 0.041 秒)

    Method and system for the routing of requests using an automated classification and profile matching in a networked environment
    2.
    发明授权
    Method and system for the routing of requests using an automated classification and profile matching in a networked environment 失效
    在网络环境中使用自动分类和配置文件匹配来路由请求的方法和系统

    公开(公告)号：US06510431B1

    公开(公告)日：2003-01-21

    申请号：US09340380

    申请日：1999-06-28

    申请人： Matthias Eichstaedt ,  Jeffrey Thomas Kreulen ,  Vikas Krishna ,  William Scott Spangler ,  Hovey Raymond Strong, Jr.

    发明人： Matthias Eichstaedt ,  Jeffrey Thomas Kreulen ,  Vikas Krishna ,  William Scott Spangler ,  Hovey Raymond Strong, Jr.

    IPC分类号： G06F1730

    CPC分类号： H04L29/06 ,  H04L67/327 ,  H04L69/329

    摘要： A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and at least one attribute. The system further comprises at least one advisor server process for receiving the classified requests, comparing the classified requests by associated profiles from the advisors to find matching attributes with classified request, and creating a connection between the requesting customer and at least one advisor, the at least one advisor having submitted a profile with matching attributes. A routing system in accordance with the present invention reduces response time to a problem and saves advisor time. The system also provides for an automatic response to frequent problems at increased efficiency. Finally, a system and method in accordance with the present invention is widely applicable to online shopping and customer service.

    摘要翻译： 公开了一种用于将客户请求路由到顾问的系统和方法。 该系统和方法包括用于接收客户请求和分类信息以产生分类请求的至少一个客户服务器进程，分类请求包括原始请求和至少一个属性。 该系统还包括至少一个顾问服务器进程，用于接收分类的请求，将来自顾问的相关简档的分类请求进行比较，以便与分类请求一起找到匹配属性，以及在请求的客户与至少一个顾问之间建立连接， 至少有一位顾问提交了具有匹配属性的配置文件。 根据本发明的路由系统减少了对问题的响应时间并节省了顾问时间。 该系统还提供自动响应频繁的问题，提高效率。 最后，根据本发明的系统和方法广泛适用于在线购物和客户服务。

    Unified server for managing a heterogeneous mix of devices
    6.
    发明授权
    Unified server for managing a heterogeneous mix of devices 有权

    公开(公告)号：US10348661B2

    公开(公告)日：2019-07-09

    申请号：US14614191

    申请日：2015-02-04

    申请人： Vikas Krishna ,  Timothee Bailloeul

    发明人： Vikas Krishna ,  Timothee Bailloeul

    IPC分类号： H04L29/08 ,  H04L12/58 ,  G06F16/41 ,  G06F16/43 ,  G06F1/329

    摘要： A system and method for integrating one or more resource servers for one or more types of devices are described using an enterprise service bus and network appliance as a service (NAaaS) application services. The enterprise service bus receives a request for one or more types of media, determines a first communication protocol of the request and one or more types of second communication protocols of the one or more resource servers, translates the request from a first communication protocol into one or more types of second communication protocols for one or more resource servers and retrieves one or more results matching the translated request from the one or more resource servers. A NAaaS application services determine one or more resource servers that the request is for based on the request matching a global index.

    Smart Calendar for Scheduling and Controlling Collaboration Devices
    7.
    发明申请
    Smart Calendar for Scheduling and Controlling Collaboration Devices 有权
    用于计划和控制协作设备的智能日历

    公开(公告)号：US20140149771A1

    公开(公告)日：2014-05-29

    申请号：US13691513

    申请日：2012-11-30

    申请人： Vikas Krishna ,  Xiaomin Li ,  Timothee Bailloeul

    发明人： Vikas Krishna ,  Xiaomin Li ,  Timothee Bailloeul

    IPC分类号： G06F1/32

    CPC分类号： H04L51/066 ,  G06F1/329 ,  G06F17/3002 ,  G06F17/30023 ,  H04L67/025 ,  H04L67/16 ,  H04L67/18

    摘要： A system and method for implementing a service oriented architecture that supports complex event processing and business activity monitoring. An enterprise service bus (ESB) generates a first list of one or more devices, receives a selection from a user associated with a first device of a second device in the first list, generates a second list that includes functions associated with the selection from the first user, receives a request from the first device to perform one of the functions in the second list, translates a first communication protocol of the request received from the first device into a second communication protocol used by the second device to create a translated request, translates a first message format of the request into a second message format and transmits the translated request to the second device.

    摘要翻译： 一种用于实现支持复杂事件处理和业务活动监视的面向服务的架构的系统和方法。 企业服务总线（ESB）生成一个或多个设备的第一列表，从与第一列表中的第二设备的第一设备相关联的用户接收选择，生成第二列表，其包括与来自 第一用户接收来自第一设备的请求以执行第二列表中的一个功能，将从第一设备接收到的请求的第一通信协议转换为由第二设备使用的第二通信协议以创建转换的请求， 将请求的第一消息格式转换成第二消息格式，并将转换的请求发送到第二设备。

    System and method for defining and dynamically invoking polymorphic call flows
    9.
    发明授权
    System and method for defining and dynamically invoking polymorphic call flows 失效
    用于定义和动态调用多态调用流的系统和方法

    公开(公告)号：US07827567B2

    公开(公告)日：2010-11-02

    申请号：US12124257

    申请日：2008-05-21

    申请人： Timothy Joel Bethea ,  Neil Harold Arthur Boyette ,  Isaac Kam-Chak Cheng ,  Dawn Marie Fritz ,  Vikas Krishna

    发明人： Timothy Joel Bethea ,  Neil Harold Arthur Boyette ,  Isaac Kam-Chak Cheng ,  Dawn Marie Fritz ,  Vikas Krishna

    IPC分类号： G06F13/00

    CPC分类号： G06Q30/02 ,  G06Q30/016

    摘要： A system and method for defining and dynamically invoking polymorphic call flows in a call flow system. Call flows are defined that include a publisher call flow and subscriber call flows. A first trigger point in a publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. Subsequent to the call flows being published in a repository, the publisher call flow is executed, the first trigger point is located, and the publisher call flow is executed. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked or a call flow is removed.

    摘要翻译： 一种用于在呼叫流系统中定义和动态调用多态呼叫流的系统和方法。 定义呼叫流，其中包括发布者呼叫流和用户呼叫流。 定义发行商调用流中的第一个触发点。 在订户呼叫流中定义了触发点指定触发点的后期绑定引用。 在呼叫流在存储库中发布之后，执行发布者调用流，定位第一个触发点，并执行发布者调用流。 在不改变任何其他呼叫流程的情况下，在不终止和重新启动发布者呼叫流程的情况下，将呼叫流程添加到呼叫流程系统中，并调用或呼叫流程被删除。

    Method for defining and generating document management applications for model-driven document management
    10.
    发明授权
    Method for defining and generating document management applications for model-driven document management 失效
    用于定义和生成用于模型驱动的文档管理的文档管理应用程序的方法

    公开(公告)号：US07505990B2

    公开(公告)日：2009-03-17

    申请号：US11123735

    申请日：2005-05-05

    申请人： Vikas Krishna ,  Savitha Srinivasan

    发明人： Vikas Krishna ,  Savitha Srinivasan

    IPC分类号： G06F7/00 ,  G06F17/00

    CPC分类号： G06F17/30011 ,  Y10S707/99943 ,  Y10S707/99945

    摘要： A business process file generator defining and generating dynamic document management applications for use in a document management system, formalizing variable elements in document management applications to reduce the requirement for custom application logic with each new application. The business process file generator captures and externalizes variable aspects of a document management application such that each new instance of a model of a document contains only those elements that are relevant to the application. The business process file generator supports the instantiation of a model for each new application and generates runtime artifacts associated with a specific model. The runtime artifacts comprise code, XML configurations, scripts, and business logic.

    摘要翻译： 业务流程文件生成器定义和生成用于文档管理系统的动态文档管理应用程序，将文档管理应用程序中的可变元素形式化，以减少每个新应用程序对自定义应用程序逻辑的需求。 业务流程文件生成器捕获和外部化文档管理应用程序的可变方面，使得文档模型的每个新实例只包含与应用程序相关的元素。 业务流程文件生成器支持为每个新应用程序实例化模型，并生成与特定模型相关联的运行时工件。 运行时工件包括代码，XML配置，脚本和业务逻辑。