公开(公告)号：US5832433A

公开(公告)日：1998-11-03

申请号：US669145

申请日：1996-06-24

申请人： Dina Yashchin ,  Sara Basson ,  Ashok Kalyanswamy ,  Kim Silverman

发明人： Dina Yashchin ,  Sara Basson ,  Ashok Kalyanswamy ,  Kim Silverman

IPC分类号： H04M3/493 ,  G10L5/00

CPC分类号： H04M3/4931 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2203/354

摘要： Methods and apparatus are described for providing automated operator services and in particular, a reverse directory assistance service. A calling customer is connected to an automated system that prompts the caller for a listing identifier which is used by the system to retrieve a textual listing corresponding to the listing identifier from a database of textual listings. The textual listing contains a TTS ID which identifies a particular one TTS device from a plurality of TTS devices and the listing is optionally preprocessed and parsed into a plurality of fields which define the listing. The listing text is then sent to the particular one TTS device for text to speech synthesis of the text contained within the listing. The method further includes teaching the system which one TTS device of the plurality of TTS devices, best synthesizes the text contained within the listing and then identifying that one TTS device within the listing so that subsequent synthesis will utilize that TTS device.

摘要翻译： 描述了用于提供自动化操作员服务的方法和装置，特别是反向目录服务。 呼叫客户被连接到自动系统，其提示呼叫者列出标识符，该列表标识符被系统用来从文本列表的数据库中检索与列表标识符相对应的文本列表。 文本列表包含TTS ID，其识别来自多个TTS设备的特定一个TTS设备，并且该列表可选地被预处理并被解析为定义列表的多个字段。 然后将列表文本发送到特定的一个TTS设备，用于文本到语音合成包含在列表中的文本。 该方法还包括对系统中的多个TTS设备中的一个TTS设备进行教学，最佳地合成列表中包含的文本，然后识别列表中的一个TTS设备，以便随后的综合将利用该TTS设备。

公开(公告)号：US06427006B1

公开(公告)日：2002-07-30

申请号：US09154014

申请日：1998-09-16

申请人： Craig Reding ,  Suzi Levas ,  Mike Metaxas ,  Rao Tanuku ,  Dina Yashchin

发明人： Craig Reding ,  Suzi Levas ,  Mike Metaxas ,  Rao Tanuku ,  Dina Yashchin

IPC分类号： H04M342

CPC分类号： H04M3/527 ,  H04M3/51 ,  H04M3/60

摘要： Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

摘要翻译： 公开了以完全或部分自动化的方式向呼叫者提供操作员服务的方法和装置。 此外，本发明涉及用于提供新的电话服务的方法和装置，例如将消息转发到未公布的电话号码客户。 它还涉及可用于检测，报告和更正操作员输入错误的方法和装置。 本发明的自动化的，例如无人的装置能够使用已知的操作员协议与传统的电话交换机进行接口。 这允许本发明的自动化装置作为能够服务电话呼叫的载人操作者位置而出现在现有的电话交换机上。 根据本发明，本发明的无人装置被分配一个或多个常规用于识别有人操作员位置的操作员位置标识符。 本发明的自动化装置与电话交换机的相互作用涉及使用所分配的操作员位置标识符来将本发明的装置识别为开关作为一个或多个操作操作员位置。 一旦使用电话交换机登录，本发明的设备可以维护由操作人员正常处理的呼叫，而不需要人员的参与。