System and Method for Interacting with Live Agents in an Automated Call Center
    3.
    发明申请
    System and Method for Interacting with Live Agents in an Automated Call Center 有权
    在自动呼叫中心与实时代理交互的系统和方法

    公开(公告)号:US20100124325A1

    公开(公告)日:2010-05-20

    申请号:US12274258

    申请日:2008-11-19

    IPC分类号: H04M3/00 G10L15/04

    摘要: Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.

    摘要翻译: 描述了使得呼叫中心代理能够访问并介入自动呼叫中心系统和呼叫者之间的交互的接口系统的实施例,以便在需要复杂的应用任务时。 该系统包括用户界面,其向代理呈现一个或多个类别的信息,包括会话流,获得的语义信息,识别的话语和对话音波形的访问。 该信息是交叉链接的,并附有置信水平,以便在对话系统内更好地访问和导航以产生对呼叫者的适当响应。

    Speech recognition using multiple language models
    5.
    发明授权
    Speech recognition using multiple language models 有权
    多语言模型的语音识别

    公开(公告)号:US08972260B2

    公开(公告)日:2015-03-03

    申请号:US13450861

    申请日:2012-04-19

    摘要: In accordance with one embodiment, a method of generating language models for speech recognition includes identifying a plurality of utterances in training data corresponding to speech, generating a frequency count of each utterance in the plurality of utterances, generating a high-frequency plurality of utterances from the plurality of utterances having a frequency that exceeds a predetermined frequency threshold, generating a low-frequency plurality of utterances from the plurality of utterances having a frequency that is below the predetermined frequency threshold, generating a grammar-based language model using the high-frequency plurality of utterances as training data, and generating a statistical language model using the low-frequency plurality of utterances as training data.

    摘要翻译: 根据一个实施例,一种生成用于语音识别的语言模型的方法包括:识别与语音相对应的训练数据中的多个话语,产生多个话语中的每个发声的频率计数,从多个话语中产生高频多个话语 所述多个话音具有超过预定频率阈值的频率,从具有低于所述预定频率阈值的频率的所述多个话语中产生低频多个话语,使用所述高频率生成基于语法的语言模型 多个话语作为训练数据,并且使用低频多个话语生成统计语言模型作为训练数据。

    SPEECH RECOGNITION USING MULTIPLE LANGUAGE MODELS
    6.
    发明申请
    SPEECH RECOGNITION USING MULTIPLE LANGUAGE MODELS 有权
    使用多种语言模型进行语音识别

    公开(公告)号:US20120271631A1

    公开(公告)日:2012-10-25

    申请号:US13450861

    申请日:2012-04-19

    IPC分类号: G10L15/06

    摘要: In accordance with one embodiment, a method of generating language models for speech recognition includes identifying a plurality of utterances in training data corresponding to speech, generating a frequency count of each utterance in the plurality of utterances, generating a high-frequency plurality of utterances from the plurality of utterances having a frequency that exceeds a predetermined frequency threshold, generating a low-frequency plurality of utterances from the plurality of utterances having a frequency that is below the predetermined frequency threshold, generating a grammar-based language model using the high-frequency plurality of utterances as training data, and generating a statistical language model using the low-frequency plurality of utterances as training data.

    摘要翻译: 根据一个实施例,一种生成用于语音识别的语言模型的方法包括:识别与语音相对应的训练数据中的多个话语,产生多个话语中的每个发声的频率计数,从多个话语中产生高频多个话语 所述多个话音具有超过预定频率阈值的频率,从具有低于所述预定频率阈值的频率的所述多个话语中产生低频多个话语,使用所述高频率生成基于语法的语言模型 多个话语作为训练数据,并且使用低频多个话语生成统计语言模型作为训练数据。

    Method and system for improving speech recognition accuracy by use of geographic information
    8.
    发明授权
    Method and system for improving speech recognition accuracy by use of geographic information 有权
    通过使用地理信息提高语音识别精度的方法和系统

    公开(公告)号:US08510032B2

    公开(公告)日:2013-08-13

    申请号:US13567242

    申请日:2012-08-06

    IPC分类号: G01C21/00

    CPC分类号: G10L15/1815 G10L2015/228

    摘要: A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译: 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置,车辆的计划行驶路线,车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。

    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION
    9.
    发明申请
    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION 有权
    使用地理信息提高语音识别精度的方法和系统

    公开(公告)号:US20120303267A1

    公开(公告)日:2012-11-29

    申请号:US13567242

    申请日:2012-08-06

    IPC分类号: G01C21/00 G10L15/04

    CPC分类号: G10L15/1815 G10L2015/228

    摘要: A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译: 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置,车辆的计划行驶路线,车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。

    Method and system for improving speech recognition accuracy by use of geographic information
    10.
    发明授权
    Method and system for improving speech recognition accuracy by use of geographic information 有权
    通过使用地理信息提高语音识别精度的方法和系统

    公开(公告)号:US08239129B2

    公开(公告)日:2012-08-07

    申请号:US12509662

    申请日:2009-07-27

    IPC分类号: G01C21/00

    CPC分类号: G10L15/1815 G10L2015/228

    摘要: A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译: 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置,车辆的计划行驶路线,车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。