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    System and Method for Interacting with Live Agents in an Automated Call Center
    3.
    发明申请
    System and Method for Interacting with Live Agents in an Automated Call Center 有权
    在自动呼叫中心与实时代理交互的系统和方法

    公开(公告)号：US20100124325A1

    公开(公告)日：2010-05-20

    申请号：US12274258

    申请日：2008-11-19

    申请人： Fuliang Weng ,  Baoshi Yan ,  Zhongnan Shen ,  Zhe Feng ,  Kui Xu ,  Katrina Li

    发明人： Fuliang Weng ,  Baoshi Yan ,  Zhongnan Shen ,  Zhe Feng ,  Kui Xu ,  Katrina Li

    IPC分类号： H04M3/00 ,  G10L15/04

    CPC分类号： H04M3/5166 ,  G10L15/22 ,  H04M2201/40

    摘要： Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.

    摘要翻译： 描述了使得呼叫中心代理能够访问并介入自动呼叫中心系统和呼叫者之间的交互的接口系统的实施例，以便在需要复杂的应用任务时。 该系统包括用户界面，其向代理呈现一个或多个类别的信息，包括会话流，获得的语义信息，识别的话语和对话音波形的访问。 该信息是交叉链接的，并附有置信水平，以便在对话系统内更好地访问和导航以产生对呼叫者的适当响应。

    Method and system for improving speech recognition accuracy by use of geographic information
    5.
    发明授权
    Method and system for improving speech recognition accuracy by use of geographic information 有权
    通过使用地理信息提高语音识别精度的方法和系统

    公开(公告)号：US08510032B2

    公开(公告)日：2013-08-13

    申请号：US13567242

    申请日：2012-08-06

    申请人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    发明人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    IPC分类号： G01C21/00

    CPC分类号： G10L15/1815 ,  G10L2015/228

    摘要： A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译： 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置，车辆的计划行驶路线，车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。

    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION
    6.
    发明申请
    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION 有权
    使用地理信息提高语音识别精度的方法和系统

    公开(公告)号：US20120303267A1

    公开(公告)日：2012-11-29

    申请号：US13567242

    申请日：2012-08-06

    申请人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    发明人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    IPC分类号： G01C21/00 ,  G10L15/04

    CPC分类号： G10L15/1815 ,  G10L2015/228

    摘要： A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译： 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置，车辆的计划行驶路线，车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。

    Method and system for improving speech recognition accuracy by use of geographic information
    7.
    发明授权
    Method and system for improving speech recognition accuracy by use of geographic information 有权
    通过使用地理信息提高语音识别精度的方法和系统

    公开(公告)号：US08239129B2

    公开(公告)日：2012-08-07

    申请号：US12509662

    申请日：2009-07-27

    申请人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    发明人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    IPC分类号： G01C21/00

    CPC分类号： G10L15/1815 ,  G10L2015/228

    摘要： A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译： 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置，车辆的计划行驶路线，车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。

    SYSTEM AND METHOD FOR RECOGNIZING PROPER NAMES IN DIALOG SYSTEMS
    8.
    发明申请
    SYSTEM AND METHOD FOR RECOGNIZING PROPER NAMES IN DIALOG SYSTEMS 审中-公开
    用于识别对话系统中的适当名称的系统和方法

    公开(公告)号：US20120101823A1

    公开(公告)日：2012-04-26

    申请号：US13339086

    申请日：2011-12-28

    申请人： Fuliang Weng ,  Zhongnan Shen ,  Zhe Feng

    发明人： Fuliang Weng ,  Zhongnan Shen ,  Zhe Feng

    IPC分类号： G10L15/04

    CPC分类号： G10L15/22

    摘要： Embodiments of a dialog system that utilizes contextual information to perform recognition of proper names are described. Unlike present name recognition methods on large name lists that generally focus strictly on the static aspect of the names, embodiments of the present system take into account of the temporal, recency and context effect when names are used, and formulates new questions to further constrain the search space or grammar for recognition of the past and current utterances.

    摘要翻译： 描述了利用上下文信息来执行专有名称识别的对话系统的实施例。 与目前的名称识别方法不同，它们通常侧重于名称的静态方面，本系统的实施例在使用名称时考虑到时间，新近度和上下文的影响，并且制定新的问题以进一步约束 搜索空间或语法来识别过去和现在的话语。

    System and method for recognizing proper names in dialog systems
    9.
    发明授权
    System and method for recognizing proper names in dialog systems 有权
    在对话系统中识别专有名称的系统和方法

    公开(公告)号：US08108214B2

    公开(公告)日：2012-01-31

    申请号：US12274267

    申请日：2008-11-19

    申请人： Fuliang Weng ,  Zhongnan Shen ,  Zhe Feng

    发明人： Fuliang Weng ,  Zhongnan Shen ,  Zhe Feng

    IPC分类号： G10L15/04

    CPC分类号： G10L15/22

    摘要： Embodiments of a dialog system that utilizes contextual information to perform recognition of proper names are described. Unlike present name recognition methods on large name lists that generally focus strictly on the static aspect of the names, embodiments of the present system take into account of the temporal, recency and context effect when names are used, and formulates new questions to further constrain the search space or grammar for recognition of the past and current utterances.

    摘要翻译： 描述了利用上下文信息来执行专有名称识别的对话系统的实施例。 与目前的名称识别方法不同，它们通常侧重于名称的静态方面，本系统的实施例在使用名称时考虑到时间，新近度和上下文的影响，并且制定新的问题以进一步约束 搜索空间或语法来识别过去和现在的话语。

    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION
    10.
    发明申请
    METHOD AND SYSTEM FOR IMPROVING SPEECH RECOGNITION ACCURACY BY USE OF GEOGRAPHIC INFORMATION 有权
    使用地理信息提高语音识别精度的方法和系统

    公开(公告)号：US20110022292A1

    公开(公告)日：2011-01-27

    申请号：US12509662

    申请日：2009-07-27

    申请人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    发明人： Zhongnan Shen ,  Fuliang Weng ,  Zhe Feng

    IPC分类号： G01C21/00 ,  G10L15/00

    CPC分类号： G10L15/1815 ,  G10L2015/228

    摘要： A method for speech recognition includes providing a source of geographical information within a vehicle. The geographical information pertains to a current location of the vehicle, a planned travel route of the vehicle, a map displayed within the vehicle, and/or a gesture marked by a user on a map. Words spoken within the vehicle are recognized by use of a speech recognition module. The recognizing is dependent upon the geographical information.

    摘要翻译： 用于语音识别的方法包括在车辆内提供地理信息源。 地理信息涉及车辆的当前位置，车辆的计划行驶路线，车辆内显示的地图和/或用户在地图上标记的手势。 通过使用语音识别模块识别车内所说的话。 识别取决于地理信息。