公开(公告)号：US09876908B2

公开(公告)日：2018-01-23

申请号：US15276443

申请日：2016-09-26

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Timothy R. Segall ,  Boris Greenberg

IPC: H04W4/00 ,  H04M3/51 ,  H04M3/42 ,  H04W4/12 ,  G06F17/27 ,  H04L12/58 ,  H04M3/44

CPC classification number: H04M3/5183 ,  G06F17/2765 ,  H04L51/02 ,  H04M3/42059 ,  H04M3/42382 ,  H04M3/44 ,  H04M3/5158 ,  H04W4/12

Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

公开(公告)号：US10212284B2

公开(公告)日：2019-02-19

申请号：US15877220

申请日：2018-01-22

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Timothy R. Segall ,  Boris Greenberg

IPC: H04W4/00 ,  H04M3/51 ,  H04M3/42 ,  H04W4/12 ,  G06F17/27 ,  H04L12/58 ,  H04M3/44

Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

公开(公告)号：US20180191900A1

公开(公告)日：2018-07-05

申请号：US15877220

申请日：2018-01-22

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Timothy R. Segall ,  Boris Greenberg

IPC: H04M3/51 ,  H04W4/12 ,  H04M3/44 ,  G06F17/27 ,  H04M3/42 ,  H04L12/58

CPC classification number: H04M3/5183 ,  G06F17/2765 ,  H04L51/02 ,  H04M3/42059 ,  H04M3/42382 ,  H04M3/44 ,  H04M3/5158 ,  H04W4/12

Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

公开(公告)号：US20170149970A1

公开(公告)日：2017-05-25

申请号：US15276443

申请日：2016-09-26

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Timothy R. Segall ,  Boris Greenberg

IPC: H04M3/51 ,  G06F17/27 ,  H04M3/44 ,  H04L12/58 ,  H04M3/42

CPC classification number: H04M3/5183 ,  G06F17/2765 ,  H04L51/02 ,  H04M3/42059 ,  H04M3/42382 ,  H04M3/44 ,  H04M3/5158 ,  H04W4/12

Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.