利索-全球专利检索

  1. 登录
  2. 注册

搜索结果

8 条记录 (耗时 0.019 秒)

    Managing interactive communications campaigns with customer recovery
    4.
    发明授权
    Managing interactive communications campaigns with customer recovery 有权

    公开(公告)号：US09866689B2

    公开(公告)日：2018-01-09

    申请号：US15156270

    申请日：2016-05-16

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Timothy R. Segall ,  Chris Bohlin

    IPC分类号： H04M3/51 ,  H04M3/523 ,  G06Q10/00

    CPC分类号： H04M3/5158 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/407

    摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.

    Managing interactive communications campaigns
    5.
    发明授权
    Managing interactive communications campaigns 有权

    公开(公告)号：US10115131B2

    公开(公告)日：2018-10-30

    申请号：US14447918

    申请日：2014-07-31

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Timothy R. Segall ,  Maciej N. Kolesnik

    IPC分类号： H04M11/00 ,  G06Q30/02 ,  H04M3/51

    摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list.

    Method and system for managing interactive communications campaigns with call pacing
    6.
    发明授权
    Method and system for managing interactive communications campaigns with call pacing 有权

    公开(公告)号：US09635182B2

    公开(公告)日：2017-04-25

    申请号：US14936565

    申请日：2015-11-09

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Timothy R. Segall

    IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51

    CPC分类号： H04M3/5235 ,  H04M3/5158 ,  H04M3/5191 ,  H04M3/5232

    摘要： A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis.

    Managing interactive communications campaigns with customer recovery
    8.
    发明申请
    Managing interactive communications campaigns with customer recovery 有权

    公开(公告)号：US20160261744A1

    公开(公告)日：2016-09-08

    申请号：US15156270

    申请日：2016-05-16

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Timothy R. Segall ,  Chris Bohlin

    IPC分类号： H04M3/51

    CPC分类号： H04M3/5158 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/407

    摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.