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公开(公告)号：US20180173751A1
公开(公告)日：2018-06-21
申请号：US15846111
申请日：2017-12-18
发明人： Alan Gatto , Dean Cottle , Oleg Fylypenko , Shivakumar Gurusiddappa , Kevin Haselhuhn , Greg Hollis , Luis Lamprea , Sergey Aleksin , Gaurav Kumar , Narendra Datar , Michael Pougnet , Poras Bharucha , Brett Dale
CPC分类号： G06F16/245 , G06F11/3072 , G06F11/3409 , G06F11/3476 , G06F16/21 , G06F17/40
摘要： A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.
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公开(公告)号：US09532209B2
公开(公告)日：2016-12-27
申请号：US14681082
申请日：2015-04-07
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
CPC分类号： H04M3/5183 , G06Q30/016 , H04M1/72522 , H04M3/51 , H04M3/5175 , H04M2203/256 , H04W8/183 , H04W12/12 , H04W80/12
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
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公开(公告)号：US20150289130A1
公开(公告)日：2015-10-08
申请号：US14681082
申请日：2015-04-07
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
CPC分类号： H04M3/5183 , G06Q30/016 , H04M1/72522 , H04M3/51 , H04M3/5175 , H04M2203/256 , H04W8/183 , H04W12/12 , H04W80/12
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
摘要翻译： 提供了一种用于通过移动设备上的移动应用提供联络中心服务的系统和方法。 监控发送到联络中心的服务请求的状态。 当检测到状态改变时，通知被自动发送到移动应用。 响应于该通知，从移动应用接收到交互请求。 交互请求标识服务请求。 响应于接收到交互请求，识别处理服务请求的一方。 被邀请被邀请与移动设备进行互动。
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公开(公告)号：US20170180553A1
公开(公告)日：2017-06-22
申请号：US15390411
申请日：2016-12-23
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
CPC分类号： H04M3/5183 , G06Q30/016 , H04M1/72522 , H04M3/51 , H04M3/5175 , H04M2203/256 , H04W8/183 , H04W12/12 , H04W80/12
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
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公开(公告)号：US10949422B2
公开(公告)日：2021-03-16
申请号：US15846111
申请日：2017-12-18
发明人： Alan Gatto , Dean Cottle , Oleg Fylypenko , Shivakumar Gurusiddappa , Kevin Haselhuhn , Greg Hollis , Luis Lamprea , Sergey Aleksin , Gaurav Kumar , Narendra Datar , Michael Pougnet , Poras Bharucha , Brett Dale
摘要： A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.
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公开(公告)号：US09883038B2
公开(公告)日：2018-01-30
申请号：US15390411
申请日：2016-12-23
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
CPC分类号： H04M3/5183 , G06Q30/016 , H04M1/72522 , H04M3/51 , H04M3/5175 , H04M2203/256 , H04W8/183 , H04W12/12 , H04W80/12
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
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公开(公告)号：US09846721B2
公开(公告)日：2017-12-19
申请号：US14209790
申请日：2014-03-13
发明人： Alan Gatto , Dean Cottle , Oleg Fylypenko , Shivakumar Gurusiddappa , Kevin Haselhuhn , Greg Hollis , Luis Lamprea , Sergey Aleksin , Gaurav Kumar , Narendra Datar , Michael Pougnet , Poras Bharucha , Brett Dale
CPC分类号： G06F17/30424 , G06F11/3072 , G06F11/3409 , G06F11/3476 , G06F17/30289 , G06F17/40
摘要： A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.
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公开(公告)号：US10171664B2
公开(公告)日：2019-01-01
申请号：US15882970
申请日：2018-01-29
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
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公开(公告)号：US20180191901A1
公开(公告)日：2018-07-05
申请号：US15882970
申请日：2018-01-29
发明人： Sergey Aleksin , Viswanath Kocharlakota , Denys Babyak , Oleg Fylypenko , Alan Gatto , Annie Kingston , Dean Cottle , Ramamohan Yeggoni
CPC分类号： H04M3/5183 , G06Q30/016 , H04M1/72522 , H04M3/51 , H04M3/5175 , H04M2203/256 , H04W8/183 , H04W12/12 , H04W80/12
摘要： A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
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公开(公告)号：US20140280197A1
公开(公告)日：2014-09-18
申请号：US14209790
申请日：2014-03-13
发明人： Alan Gatto , Dean Cottle , Oleg Fylypenko , Shivakumar Gurusiddappa , Kevin Haselhuhn , Greg Hollis , Luis Lamprea , Sergey Aleksin , Gaurav Kumar , Narendra Datar , Michael Pougnet , Poras Bharucha , Brett Dale
IPC分类号： G06F17/30
CPC分类号： G06F17/30424 , G06F11/3072 , G06F11/3409 , G06F11/3476 , G06F17/30289 , G06F17/40
摘要： A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.
摘要翻译： 系统包括：处理器; 存储器，其中所述存储器存储指令，所述指令在被所述处理器执行时引起所述处理器：从用于至少一个联络中心的多个服务器的第一服务器通过网络检索第一日志; 生成第一个日志中的值的索引; 根据索引更新索引数据库; 并将第一个日志保存在存储设备上。
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