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13 条记录 (耗时 0.044 秒)

    Searching within a contact center portal
    6.
    发明授权
    Searching within a contact center portal 有权
    在联络中心门户内搜索

    公开(公告)号：US09396473B2

    公开(公告)日：2016-07-19

    申请号：US10306564

    申请日：2002-11-27

    申请人： David P Lane ,  Gregory S Reid ,  Timothy Ringo ,  Elizabeth H Lian ,  Daniel C Farrell ,  Craig Fenton ,  Elise Shearing ,  Randy Bell ,  Sevasti Wong ,  Anthony Lingham ,  Audrey Forrester ,  Claudia Staubitz ,  Kevin Adams ,  Lesley Pickering ,  Paul Ritchie

    发明人： David P Lane ,  Gregory S Reid ,  Timothy Ringo ,  Elizabeth H Lian ,  Daniel C Farrell ,  Craig Fenton ,  Elise Shearing ,  Randy Bell ,  Sevasti Wong ,  Anthony Lingham ,  Audrey Forrester ,  Claudia Staubitz ,  Kevin Adams ,  Lesley Pickering ,  Paul Ritchie

    IPC分类号： G06F17/30 ,  G06Q30/02

    CPC分类号： G06Q30/02

    摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

    摘要翻译： 联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

    Presenting linked information in a CRM system
    8.
    发明授权
    Presenting linked information in a CRM system 有权
    在CRM系统中呈现链接信息

    公开(公告)号：US08572058B2

    公开(公告)日：2013-10-29

    申请号：US10306386

    申请日：2002-11-27

    申请人： Gregory S Reid ,  Timothy Ringo ,  David P Lane ,  Elizabeth H Lian ,  Daniel C Farrell ,  Craig Fenton ,  Elise Shearing ,  Randy Bell ,  Sevasti Wong ,  Anthony Lingham ,  Audrey Forrester ,  Claudia Staubitz ,  Kevin Adams ,  Lesley Pickering ,  Paul Ritchie

    发明人： Gregory S Reid ,  Timothy Ringo ,  David P Lane ,  Elizabeth H Lian ,  Daniel C Farrell ,  Craig Fenton ,  Elise Shearing ,  Randy Bell ,  Sevasti Wong ,  Anthony Lingham ,  Audrey Forrester ,  Claudia Staubitz ,  Kevin Adams ,  Lesley Pickering ,  Paul Ritchie

    IPC分类号： G06F17/30

    CPC分类号： G06Q30/02

    摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

    摘要翻译： 联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

    Multi-Part Tube And Method Of Assembly
    10.
    发明申请
    Multi-Part Tube And Method Of Assembly 审中-公开
    多部件管和组装方法

    公开(公告)号：US20110109002A1

    公开(公告)日：2011-05-12

    申请号：US12809077

    申请日：2008-12-19

    申请人： Kevin Adams ,  Mariano Villaescusa

    发明人： Kevin Adams ,  Mariano Villaescusa

    IPC分类号： B28B1/14 ,  B28B7/36 ,  B28B7/04 ,  B28B7/26

    CPC分类号： E04G13/02

    摘要： A concrete formwork tube, said tube including: an internal lining; an external lining; and two or more complementary mould segments, adapted to be received between said external and internal lining; each mould segment having an inner face and an outer face; said mould segments, when assembled and substantially restrained by the external lining from relative movement, defining a moulding cavity open towards an upper and a lower end of the formwork; and at least one locking segment, said locking segment adapted to be disposed between two of said mould segments, thereby to tighten the fit of the assembled mould segments inside the external lining.

    摘要翻译： 混凝土模板管，所述管包括：内衬; 外衬; 以及两个或更多个互补的模具段，适于容纳在所述外部和内部衬里之间; 每个模具段具有内表面和外表面; 当所述模具组件组装并基本上被外部衬里限制为相对运动时，限定了朝向模板的上端和下端开口的模制腔; 和至少一个锁定段，所述锁定段适于设置在两个所述模具段之间，从而将组装好的模具段紧固在外部衬里内部。