摘要:
A particular case is matched to further cases, where the matching is based on plural attributes contained in the particular case and in the further cases, wherein one of the plural attributes relates to a flow of activities taken to address the respective case.
摘要:
Suggesting email tags. A non-transitory machine-readable storage device includes executable instructions that, when executed, cause one or more processors to provide a suggestion for at least one suggested tag based on content of an email, receive a selection of a selected tag, store the email in a computer database, thus creating a stored email, and associate the selected tag with the stored email in the computer database.
摘要:
Suggesting email tags. A non-transitory machine-readable storage device includes executable instructions that when executed, cause one or more processor to provide a suggestion for at least one suggested tag based on content of an email, receive a selection of a selected tag store the email in a computer database, thus creating a stored email, and associate the selected tag with the stored email in the computer database.
摘要:
A system including one or more processors and memory. The memory stores computer-executable instructions that control the one or more processors to receive a set of emails, process the set of emails to produce information related to the set of emails, evaluate the information related to the set of emails to answer one or more questions and produce evaluation results, and aggregate the evaluation results into a feedback report.
摘要:
A system including one or more processors and memory. The memory stores computer-executable instructions that control the one or more processors to receive requests, interpret the requests in the context of a process, and provide responses based on interpretations of the requests in the context of the process.
摘要:
A flow model of an activity flow that is based on cases is provided. The flow model is annotated with information from the cases. A matching step in the activity flow that matches a given step of a particular case is identified, and a next step is recommended based on the matching step in the activity flow of the flow model.
摘要:
A customized process template is generated for an organization by customizing an abstract process template of a process for the organization. A discovered process model is generated based on enactment traces of the process. A suggestion for refining the process is generated based at least in part on the discovered process model.
摘要:
Provided are systems, methods and techniques for discovering protocols of a network-provided service by initially collecting interaction data that pertain to messages between a plurality of devices across a network. Metrics that indicate frequencies of occurrence for different message sequences within the interaction data are calculated, and a protocol structure based on the interaction data and the metrics is generated. Finally, the protocol structure, which describes permitted conversations for a particular service implemented across the network, is output.
摘要:
A method of generating a set of composite services is provided herein. The method includes receiving standardized service descriptions of a set of component services from service providers. The standardized description of a component service may be translated to an automaton-based description. A specified goal associated with the set of component services may be received. The set of composite services may be generated based on the automaton-based description and the specified goal. Each of the generated composite services may accomplish the specified goal.
摘要:
An electronic document is accessed. A structural definition that defines a structural convention according to which information within the electronic document is arranged also is accessed. Based on the accessed structural definition, at least some of the information is extracted from the electronic document. A machine-understandable representation of the extracted information then is generated.