公开(公告)号：US20160309029A1

公开(公告)日：2016-10-20

申请号：US15191605

申请日：2016-06-24

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Erik FIEDOROWICZ ,  Sri RAMANATHAN ,  Matthew A. TERRY ,  Matthew B. TREVATHAN

IPC: H04M3/51 ,  H04M7/00 ,  H04M3/523 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04M3/5191 ,  G06Q10/10 ,  H04L12/1818 ,  H04L65/1006 ,  H04L65/1069 ,  H04L67/02 ,  H04L67/2842 ,  H04M1/576 ,  H04M3/42144 ,  H04M3/4872 ,  H04M3/493 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/543 ,  H04M3/58 ,  H04M7/003 ,  H04M2203/2038

Abstract: An approach is disclosed that facilitates context delivery during communication sessions. The approach may be implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions operable to: render at least one service to a user device through a communication session; collect information of the communication session; and send the information of the communication session to a service provider when a call is setup between the user device and the service provider. The service provider renders the information of the communication session for viewing by the service provider.

公开(公告)号：US20150207932A1

公开(公告)日：2015-07-23

申请号：US14674323

申请日：2015-03-31

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Erik FIEDOROWICZ ,  Sri RAMANATHAN ,  Matthew A. TERRY ,  Matthew B. TREVATHAN

IPC: H04M3/493 ,  G06Q10/10 ,  H04M3/51 ,  H04L29/08

CPC classification number: H04M3/5191 ,  G06Q10/10 ,  H04L12/1818 ,  H04L65/1006 ,  H04L65/1069 ,  H04L67/02 ,  H04L67/2842 ,  H04M1/576 ,  H04M3/42144 ,  H04M3/4872 ,  H04M3/493 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/543 ,  H04M3/58 ,  H04M7/003 ,  H04M2203/2038

Abstract: An approach is disclosed that facilitates context delivery during communication sessions. The approach may be implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions operable to: render at least one service to a user device through a communication session; collect information of the communication session; and send the information of the communication session to a service provider when a call is setup between the user device and the service provider. The service provider renders the information of the communication session for viewing by the service provider.

Abstract translation: 公开了一种促进通信会话期间上下文传递的方法。 该方法可以在计算机基础设施中实现，该计算机基础设施具有有形地体现在具有可编程指令的计算机可读存储介质上的计算机可执行代码，该程序指令可操作以：通过通信会话将至少一个服务呈 收集通信会话的信息; 并且当在用户设备和服务提供商之间建立呼叫时，将通信会话的信息发送给服务提供商。 服务提供商呈现通信会话的信息以供服务提供商查看。