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    Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources
    1.
    发明授权
    Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources 有权
    方法，装置和计算机可读介质，用于最小化欺骗性访问呼叫中心资源的风险

    公开(公告)号：US06937702B1

    公开(公告)日：2005-08-30

    申请号：US10178798

    申请日：2002-06-24

    申请人： Jill M. Vacek ,  Mark J. Pettay ,  Hendryanto Rilantono ,  Mahmood S. Akhwand ,  Gary L. West

    发明人： Jill M. Vacek ,  Mark J. Pettay ,  Hendryanto Rilantono ,  Mahmood S. Akhwand ,  Gary L. West

    IPC分类号： H04M3/38 ,  H04M3/51 ,  H04M21/64 ,  G10L17/00

    CPC分类号： H04M3/385 ,  H04M3/38 ,  H04M3/5125 ,  H04M2203/6018

    摘要： Method, apparatus, and computer-readable media for minimizing the risk of fraudulent access to call center resources. The invention described herein provides a method of minimizing fraudulent access to call center resources, with the method including at least the following. One or more authenticated biometric samples are associated with at least one person. The person then submits at least one test biometric sample during a login process to obtain authorization to access to call center resources, for example, to process telephone calls or to receive training. This test biometric sample is captured and the differences between the test biometric sample and the one or more authenticated biometric samples is quantified. Depending on the degree of difference between the at least one authenticated biometric sample and the test biometric sample, the person's request for authorization to access call center resources is dispositioned. Apparatus and computer-readable media to realize the above functions are also provided herein.

    摘要翻译： 方法，装置和计算机可读介质，用于最小化欺骗性访问呼叫中心资源的风险。 本文描述的发明提供了一种使呼叫中心资源的欺诈访问最小化的方法，该方法至少包括以下内容。 一个或多个认证的生物特征样本与至少一个人相关联。 该人员在登录过程中至少提交一个测试生物特征样本，以获得访问呼叫中心资源的授权，例如处理电话或接收培训。 捕获该测试生物特征样本，并且量化测试生物特征样本与一个或多个认证生物特征样本之间的差异。 根据至少一个认证的生物特征样本与测试生物特征样本之间的差异程度，处理该人对授权访问呼叫中心资源的请求。 本文还提供了用于实现上述功能的装置和计算机可读介质。

    Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
    2.
    发明授权
    Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction 有权
    方法，程序存储装置和用于向用户提供进行主要交易的多个场景的装置

    公开(公告)号：US08793165B1

    公开(公告)日：2014-07-29

    申请号：US13308651

    申请日：2011-12-01

    申请人： David C. Mussman ,  Thomas B. Barker ,  Gary L. West ,  Ronald A. Katz

    发明人： David C. Mussman ,  Thomas B. Barker ,  Gary L. West ,  Ronald A. Katz

    IPC分类号： G06Q30/00

    CPC分类号： G06Q30/02 ,  G06Q30/0224 ,  G06Q30/0239 ,  G06Q30/0241 ,  G06Q30/0251 ,  G06Q30/0253 ,  G06Q30/0601 ,  G06Q30/0631 ,  G06Q30/0633

    摘要： A method of offering a user a plurality of scenarios under which to conduct at least one primary transaction involving at least one specific item, the specific item being one of goods and services, with each one of these scenarios entailing a corresponding cost to the user. The method can include at least the following. Communication is established via a communications device between the user and a system to facilitate the primary transaction. Primary transaction data is obtained relating to the primary transaction, with the primary transaction data including data representing an identity of the user and representing the at least one specific item. The user is offered a choice between at least two scenarios under which to conduct the primary transaction, determining costs of the transaction based on allowance of receiving offers of upsell transactions.

    摘要翻译： 一种向用户提供多个场景的方法，在多个场景下，进行涉及至少一个特定项目的至少一个主要交易，该特定项目是商品和服务之一，这些场景中的每一个都为用户带来相应的成本。 该方法至少可以包括以下内容。 通过用户和系统之间的通信设备建立通信，以便于主要交易。 获得与主要交易相关的主交易数据，其中主交易数据包括表示用户身份并表示至少一个特定项目的数据。 在用户进行主要交易的至少两种情景之间提供用户选择，根据接收加价交易的优惠来确定交易的成本。

    Methods and apparatus for intelligent, purpose-based selection of goods and services in telephonic and electronic commerce
    3.
    发明授权
    Methods and apparatus for intelligent, purpose-based selection of goods and services in telephonic and electronic commerce 有权
    电话和电子商务中商品和服务智能，目的选择的方法和设备

    公开(公告)号：US07280979B1

    公开(公告)日：2007-10-09

    申请号：US09505619

    申请日：2000-02-16

    申请人： Ronald A. Katz ,  Gary L. West ,  Thomas B. Barker

    发明人： Ronald A. Katz ,  Gary L. West ,  Thomas B. Barker

    IPC分类号： G06Q30/00

    CPC分类号： G06Q30/02 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q20/20 ,  G06Q20/203 ,  G06Q30/0207 ,  G06Q30/0223 ,  G06Q30/0224 ,  G06Q30/0238 ,  G06Q30/0255 ,  G06Q30/0267 ,  G06Q30/0269 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0629 ,  G06Q30/0631 ,  G06Q30/0633 ,  G06Q30/0641 ,  G06Q30/0643

    摘要： Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

    摘要翻译： 提供了用于实现远程商务的装置和方法，例如在电话营销（入站或出站）和电子商务中，其特别适用于向用户或客户的产品，服务或信息的智能选择和提供者。 在本发明的一个方面，通过诸如通过电话，可视电话或其它计算机链路的电子通信，通过电子通信向用户提供商品，服务或信息，如以下步骤所确定的：首先，经由电子通信设备建立通信 用户和系统来实现主要交易或主要交互，其次，获得关于主要交易或主要交互的数据，包括至少部分地确定用户或潜在客户的身份;第三，获得至少一个 与用户相关的第二数据元素，第四，利用主交易或主要交互数据连同至少第二数据元素作为确定用户或潜在客户的预期加售的至少一个商品，服务或信息项的因素， 并将项目提供给潜在客户。 在优选实施例中，货物，服务或信息的提供者的选择包括相对于主交易或主要交易数据的加售。 提供加售优选地是实时生成和提供的，即在与主要交易或主要交互发起的通信过程中。

    Methods and system for providing offers in real time while preserving confidential information
    5.
    发明授权
    Methods and system for providing offers in real time while preserving confidential information 有权
    实时提供报价的方法和系统，同时保留机密信息

    公开(公告)号：US07792702B1

    公开(公告)日：2010-09-07

    申请号：US10876371

    申请日：2004-06-24

    申请人： Ronald A. Katz ,  Gary L. West ,  Thomas B. Barker

    发明人： Ronald A. Katz ,  Gary L. West ,  Thomas B. Barker

    IPC分类号： G06Q30/00 ,  G05F17/30

    CPC分类号： G06Q30/02 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q20/20 ,  G06Q20/203 ,  G06Q30/0207 ,  G06Q30/0223 ,  G06Q30/0224 ,  G06Q30/0238 ,  G06Q30/0255 ,  G06Q30/0267 ,  G06Q30/0269 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0629 ,  G06Q30/0631 ,  G06Q30/0633 ,  G06Q30/0641 ,  G06Q30/0643

    摘要： In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.

    摘要翻译： 在远程通信环境中，使用电子通信设备向一个或多个网站访问一个或多个用户实时地呈现信息的方法。 该方法的各个方面至少包括以下内容。 通过用户和网站之间的电子通信设备建立通信，以进行一个或多个主要交易。 获得与用户相关联的一个或多个电子标识符。 使用至少一个电子标识符从第三方获得与用户相关的一个或多个另外的或附加的数据元素。 至少基于电子标识符和另外的数据元素，选择信息以便与主要交易实时呈现给用户。 信息通过主要交易实时呈现给用户。

    Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
    9.
    发明授权
    Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction 有权
    方法，程序存储装置和用于向用户提供进行主要交易的多个场景的装置

    公开(公告)号：US08086503B1

    公开(公告)日：2011-12-27

    申请号：US12942426

    申请日：2010-11-09

    申请人： David C. Mussman ,  Thomas B. Barker ,  Gary L. West ,  Ronald A. Katz

    发明人： David C. Mussman ,  Thomas B. Barker ,  Gary L. West ,  Ronald A. Katz

    IPC分类号： G06Q30/00 ,  G06F17/30

    CPC分类号： G06Q30/02 ,  G06Q30/0224 ,  G06Q30/0239 ,  G06Q30/0241 ,  G06Q30/0251 ,  G06Q30/0253 ,  G06Q30/0601 ,  G06Q30/0631 ,  G06Q30/0633

    摘要： A method of offering a user a plurality of scenarios under which to conduct at least one primary transaction involving at least one specific item, the specific item being one of goods and services, with each one of these scenarios entailing a corresponding cost to the user. The method can include at least the following. Communication is established via a communications device between the user and a system to facilitate the primary transaction. Primary transaction data is obtained relating to the primary transaction, with the primary transaction data including data representing an identity of the user and representing the at least one specific item. The user is offered a choice between at least two scenarios under which to conduct the primary transaction, determining costs of the transaction based on allowance of receiving offers of upsell transactions.

    摘要翻译： 一种向用户提供多个场景的方法，在多个场景下，进行涉及至少一个特定项目的至少一个主要交易，该特定项目是商品和服务之一，这些场景中的每一个都为用户带来相应的成本。 该方法至少可以包括以下内容。 通过用户和系统之间的通信设备建立通信，以便于主要交易。 获得与主要交易相关的主交易数据，其中主交易数据包括表示用户身份并表示至少一个特定项目的数据。 在用户进行主要交易的至少两种情景之间提供用户选择，根据接收加价交易的优惠来确定交易的成本。