公开(公告)号：US20130132096A1

公开(公告)日：2013-05-23

申请号：US13742778

申请日：2013-01-16

申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC分类号： G10L15/22

CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

公开(公告)号：US08380519B2

公开(公告)日：2013-02-19

申请号：US12020217

申请日：2008-01-25

申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC分类号： G10L15/22

CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

公开(公告)号：US20080205601A1

公开(公告)日：2008-08-28

申请号：US12020217

申请日：2008-01-25

申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC分类号： H04M1/64 ,  H04M11/00

CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

公开(公告)号：US20140207464A1

公开(公告)日：2014-07-24

申请号：US14222172

申请日：2014-03-21

申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC分类号： H04M3/493 ,  G10L17/22

CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

公开(公告)号：US20080181371A1

公开(公告)日：2008-07-31

申请号：US12022723

申请日：2008-01-30

申请人： Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

发明人： Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

IPC分类号： H04M1/64 ,  H04M11/00

CPC分类号： H04M11/10 ,  H04M3/46 ,  H04M3/5158 ,  H04M3/5166 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/2011

摘要： Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being's ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective.

摘要翻译： 公开了通过保存从先前的呼叫收集的响应并使用该信息来构建更多个人和随后的后续交互来使自动电话呼叫更具交互性和智能化的技术。 初始电话可以设计成考虑到数据需求。 可以捕获和存储来自初始呼叫的相关响应，并且可以创建一个后续呼叫，其中包括从先前与系统的交互引用特定信息的对话框。 这种构建呼叫技术可以用于出站和入站呼叫，并且可以模拟人类听，记住和参考过去对话的能力，使得自动电话呼叫更具互动性和有效性。