公开(公告)号：US09148771B2

公开(公告)日：2015-09-29

申请号：US13953051

申请日：2013-07-29

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： Mark H Zentner ,  Brian J Frommelt ,  George J Horwath ,  Paul F Mafera ,  Daniel J Sawicki

IPC: H04W4/22 ,  H04M3/51

CPC classification number: H04W4/90 ,  H04M3/5116 ,  H04W4/02 ,  H04W4/14 ,  H04W76/50

Abstract: A method and computer program for providing a computer aided dispatcher comprising receiving, by a public safety answering point, a plurality of emergency short message service (SMS) messages from one or more citizens over a wireless communication network, each emergency SMS message including a mobile terminal identifier, displaying each emergency SMS message in one or more display dialogue windows, receiving a command to highlight a portion of at least one of the emergency SMS message, storing the highlighted portion into one or more buffers, the highlighted portion being all or less than all of the emergency SMS message and receiving a command to associate the highlighted portion to one of a plurality of context fields in an emergency incident information report, the associated highlighted portion, selected context field and mobile terminal identifier stored in memory.

Abstract translation: 一种用于提供计算机辅助调度器的方法和计算机程序，包括由公共安全应答点在无线通信网络上接收来自一个或多个公民的多个紧急短消息服务（SMS）消息，每个紧急SMS消息包括移动 终端标识符，在一个或多个显示对话窗口中显示每个紧急SMS消息，接收突出显示紧急SMS消息中的至少一个的一部分的命令，将突出部分存储到一个或多个缓冲器中，突出部分全部或更少 并且接收将突出部分与紧急事件信息报告中的多个上下文字段中的一个相关联的命令，相关联的突出部分，所选择的上下文字段和存储在存储器中的移动终端标识符。

公开(公告)号：US11165906B1

公开(公告)日：2021-11-02

申请号：US17110910

申请日：2020-12-03

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Carmen Jia Yi Siau ,  Brian J Frommelt ,  Bing Qin Lim

IPC: H04M3/51 ,  H04W4/90 ,  G06F3/16 ,  G10L15/26 ,  H04M3/58

Abstract: A method and apparatus for providing prior-caller location and/or identity into a public-safety answering point is provided herein. During operation, a device such as a smart phone will store location and identity information for recently-received calls. If the device places a call to a PSAP within a predetermined amount of time from when the prior call was received at the device, a flag is sent to the PSAP operator notifying the PSAP operator of the prior call. The PSAP operator can then inquire about the prior call. The caller is then allowed to electronically transfer location and identity information related to the prior call to the PSAP operator if they wish to do so.

公开(公告)号：US11388625B1

公开(公告)日：2022-07-12

申请号：US17128485

申请日：2020-12-21

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Parveen Gupta ,  Janet A Manzanares ,  Min Ma ,  Brian J Frommelt

IPC: H04W28/02 ,  H04W4/90 ,  H04W4/14

Abstract: A method for handling an overload state in a public safety answering point (PSAP) is provided. While an overload state is not detected at a call routing computing device received emergency calls are queued for a human operator. Responsive to detecting an overload state, first identifying those calls initiated from mobile devices capable of communicating via text message and transmitting a text message requesting callers to respond via text identifying the matter of the emergency call. The responsive text messages are classified as one of a verified emergency call and a verified non-emergency call to be returned when the overload is no longer detected. For each verified emergency call the call is queued for answer by a human operator. For each verified non-emergency call, a follow up text message is transmitted indicating that the verified non-emergency call will be returned at a later time.

公开(公告)号：US11418654B1

公开(公告)日：2022-08-16

申请号：US17305836

申请日：2021-07-15

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Francesca Schuler ,  Nadeem Z Kureishy ,  Vidya Sagar Pitta Eswara Chandra ,  Brian J Frommelt ,  Kylene Tanner

IPC: H04M3/54 ,  H04M3/51

Abstract: A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.

公开(公告)号：US11350248B2

公开(公告)日：2022-05-31

申请号：US16879064

申请日：2020-05-20

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Chin Chuan Yap ,  Kean Aik Low ,  Kah Chun Chin ,  Tian Hong Teh ,  Brian J Frommelt

IPC: H04W4/10 ,  H04L67/12 ,  G10L15/22 ,  G10L15/18 ,  G16Y40/30

Abstract: A method and apparatus for PTT over IoT is described herein. During operation, each IoT device will be assigned to a talkgroup. Some talkgroups may have a single IoT device assigned, and other talkgroups may have multiple IoT devices assigned. During operation, a control command is received over a first talkgroup that is used to control a first IoT device assigned to that talkgroup. Prior to executing the control command, a set of secondary IoT devices will be determined based on a task assigned to the officer. The secondary IoT devices will be accessed to determine their statuses. The status of the secondary IoT devices will be used as a trigger as to whether or not to allow the control command to be sent to the first IoT device.