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1.发明申请System and Method for Creating, Executing and Searching through a form of Active Web-Based Content 有权通过活动的基于Web的内容的形式创建，执行和搜索的系统和方法公开(公告)号：US20080213740A1
公开(公告)日：2008-09-04
申请号：US12120414
申请日：2008-05-14
IPC分类号： G09B3/00
CPC分类号： G06F17/3061 , G06F17/30908 , H04M3/4938 , H04M3/5191
摘要： Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.
摘要翻译： Xml页面从包含分步说明的知识库获取。 xml页面被呈现为“活动内容”，我们的意思是一系列提示问题和答案。 记录用户与活动内容的交互，以便将结果复制到用户的剪贴板，以便自动转移到问题管理/票务系统。 可以使用包含用户询问的嵌入式问题的活动内容来推断来自搜索查询的一些问题的答案，并且因此减轻用户对其的回答的需要。
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2.发明授权Method for creating, executing and searching through a form of active web-based content 有权用于通过活动的基于Web的内容的形式创建，执行和搜索的方法公开(公告)号：US07739273B2
公开(公告)日：2010-06-15
申请号：US12120414
申请日：2008-05-14
CPC分类号： G06F17/3061 , G06F17/30908 , H04M3/4938 , H04M3/5191
摘要： Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.
摘要翻译： Xml页面从包含分步说明的知识库获取。 xml页面被呈现为“活动内容”，我们的意思是一系列提示问题和答案。 记录用户与活动内容的交互，以便将结果复制到用户的剪贴板以自动转移到问题管理/票务系统。 可以使用包含用户询问的嵌入式问题的活动内容来推断来自搜索查询的一些问题的答案，并且因此减轻用户对其的回答的需要。
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3.发明申请System and Method for Creating, Executing and Searching through a form of Active Web-Based Content 审中-公开通过活动的基于Web的内容的形式创建，执行和搜索的系统和方法公开(公告)号：US20070292833A1
公开(公告)日：2007-12-20
申请号：US11421847
申请日：2006-06-02
IPC分类号： G09B3/00
CPC分类号： H04M3/5191 , G06F16/30 , G06F16/80 , H04M3/4938
摘要： Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.
摘要翻译： Xml页面从包含分步说明的知识库获取。 xml页面被呈现为“活动内容”，我们的意思是一系列提示问题和答案。 记录用户与活动内容的交互，以便将结果复制到用户的剪贴板以自动转移到问题管理/票务系统。 可以使用包含用户询问的嵌入式问题的活动内容来推断来自搜索查询的一些问题的答案，并且因此减轻用户对其的回答的需要。
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4.发明申请SYSTEM AND METHOD FOR ADDING COMMENTS TO KNOWLEDGE DOCUMENTS AND EXPEDITING FORMAL AUTHORING OF CONTENT 审中-公开用于向知识文档添加评论的系统和方法以及对内容的正式授权公开(公告)号：US20080270406A1
公开(公告)日：2008-10-30
申请号：US11741296
申请日：2007-04-27
CPC分类号： G06F16/38
摘要： A method for modifying knowledge documents, includes: retrieving an authored document per a client request; wiki-fying a copy of the retrieved authored document; accepting client comments into the wiki-fied authored document, while maintaining the integrity of the authored documents; notifying one or more authors of the authored document of the client comments in the wiki-fied copy of the authored document; modifying the authored document based on the determination of the one or more authors to the validity of the client comments; and replacing the authored document with the modified authored document.
摘要翻译： 一种用于修改知识文档的方法，包括：根据客户端请求检索创作的文档; 维护一份检索到的已编写文档的副本; 接受客户的意见到维基撰写的文件中，同时保持文稿的完整性; 在撰写文档的维基版本中通知客户注释的一个或多个作者的创作文件; 基于一个或多个作者对客户评论的有效性的确定修改创作文档; 并用已修改的已编辑文档替换创作的文档。
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