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    Proactive problem resolution system, method of proactive problem resolution and program product therefor
    6.
    发明授权
    Proactive problem resolution system, method of proactive problem resolution and program product therefor 失效
    积极的问题解决系统，主动解决问题的方法和程序产品

    公开(公告)号：US07984007B2

    公开(公告)日：2011-07-19

    申请号：US11619462

    申请日：2007-01-03

    申请人： John Reumann ,  Debanjan Saha

    发明人： John Reumann ,  Debanjan Saha

    IPC分类号： G06F17/00 ,  G06N5/02

    CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06Q10/10 ,  G06Q30/02

    摘要： A proactive problem resolution system, method of proactive problem resolution and program product therefor. User sensors extract data from user interaction with a computer terminal and pass extracted data to a sniffer agent. The sniffer agent checks for an indication of a user problem by comparing user behavior data against behavior data from previously encountered problems. When the sniffer finds a match, the computer terminal user may be asked if assistance is needed or the user may be automatically referred to the help desk. If a solution already exists for a problem that corresponds to the user behavior, that solution(s) is(are) presented at the computer terminal. Computer terminal users automatically receive problem support, even before it would otherwise be requested.

    摘要翻译： 一个主动的问题解决系统，主动解决问题的方法和程序产品。 用户传感器从与计算机终端的用户交互中提取数据，并将提取的数据传递给嗅探代理。 嗅探器代理通过将用户行为数据与先前遇到的问题的行为数据进行比较来检查用户问题的指示。 当嗅探器发现匹配时，可能会询问计算机终端用户是否需要帮助，或者用户可以自动转到帮助台。 如果解决方案已经存在与用户行为相对应的问题，那么该解决方案将在计算机终端上呈现。 计算机终端用户自动接收问题支持，甚至在其他方式要求之前。

    System and method for spam detection
    7.
    发明授权
    System and method for spam detection 失效
    用于垃圾邮件检测的系统和方法

    公开(公告)号：US08085915B2

    公开(公告)日：2011-12-27

    申请号：US12131334

    申请日：2008-06-02

    申请人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    发明人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    IPC分类号： H04M1/56 ,  H04M15/06 ,  H04M1/64

    CPC分类号： H04M3/436 ,  H04L29/06027 ,  H04L65/1079

    摘要： A voice-over-internet protocol (VoIP) caller verification method includes generating a challenge to be sent to a VoIP caller which needs a response from the VoIP caller prior to accepting a VoIP call, wherein the challenge includes a test pattern crafted to create a greater load at a spammer VoIP caller as compared to a human VoIP caller. A response or lack thereof is determined from the VoIP caller, and the response is analyzed relative to an acceptable response to determine whether the VoIP caller is acceptable to communicate with.

    摘要翻译： 语音电话协议（VoIP）呼叫者验证方法包括：在接受VoIP呼叫之前，产生要发送给VoIP呼叫者的挑战，VoIP呼叫者需要来自VoIP呼叫者的响应，其中挑战包括制作成创建 与人类VoIP呼叫者相比，垃圾邮件发送者VoIP呼叫者的负载更大。 从VoIP呼叫者确定响应或不足，并且相对于可接受的响应分析响应，以确定VoIP呼叫者是否可接受进行通信。

    PROACTIVE PROBLEM RESOLUTION SYSTEM, METHOD OF PROACTIVE PROBLEM RESOLUTION AND PROGRAM PRODUCT THEREFOR
    8.
    发明申请
    PROACTIVE PROBLEM RESOLUTION SYSTEM, METHOD OF PROACTIVE PROBLEM RESOLUTION AND PROGRAM PRODUCT THEREFOR 失效
    主动问题解决系统，主动问题解决方案及其程序产品

    公开(公告)号：US20080162688A1

    公开(公告)日：2008-07-03

    申请号：US11619462

    申请日：2007-01-03

    申请人： John Reumann ,  Debanjan Saha

    发明人： John Reumann ,  Debanjan Saha

    IPC分类号： G06F15/16

    CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06Q10/10 ,  G06Q30/02

    摘要： A proactive problem resolution system, method of proactive problem resolution and program product therefor. User sensors extract data from user interaction with a computer terminal and pass extracted data to a sniffer agent. The sniffer agent checks for an indication of a user problem by comparing user behavior data against behavior data from previously encountered problems. When the sniffer finds a match, the computer terminal user may be asked if assistance is needed or the user may be automatically referred to the help desk. If a solution already exists for a problem that corresponds to the user behavior, that solution(s) is(are) presented at the computer terminal. Computer terminal users automatically receive problem support, even before it would otherwise be requested.

    摘要翻译： 一个主动的问题解决系统，主动解决问题的方法和程序产品。 用户传感器从与计算机终端的用户交互中提取数据，并将提取的数据传递给嗅探代理。 嗅探器代理通过将用户行为数据与先前遇到的问题的行为数据进行比较来检查用户问题的指示。 当嗅探器发现匹配时，可能会询问计算机终端用户是否需要帮助，或者用户可以自动转到帮助台。 如果解决方案已经存在与用户行为相对应的问题，那么该解决方案将在计算机终端上呈现。 计算机终端用户自动接收问题支持，甚至在其他方式要求之前。

    SYSTEM AND METHOD FOR SPAM DETECTION
    9.
    发明申请
    SYSTEM AND METHOD FOR SPAM DETECTION 失效
    用于垃圾邮件检测的系统和方法

    公开(公告)号：US20080226047A1

    公开(公告)日：2008-09-18

    申请号：US12131334

    申请日：2008-06-02

    申请人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    发明人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    IPC分类号： H04M1/56

    CPC分类号： H04M3/436 ,  H04L29/06027 ,  H04L65/1079

    摘要： A caller verification system and method include generating a challenge to be sent to a caller which requires a response from the caller prior to accepting a call. A response or lack thereof is determined from the caller, and the response is analyzed relative to an acceptable response to determine whether the caller is acceptable to communicate with. If the caller is acceptable, the call may be accepted.

    摘要翻译： 呼叫者验证系统和方法包括在接受呼叫之前产生要发送给呼叫者的质询，其要求来自呼叫者的响应。 从呼叫者确定响应或不足，并且相对于可接受的响应来分析响应，以确定呼叫者是否可接受与之通信。 如果呼叫者可以接受，则可以接受呼叫。

    System and method for spam detection
    10.
    发明申请
    System and method for spam detection 审中-公开
    用于垃圾邮件检测的系统和方法

    公开(公告)号：US20070165811A1

    公开(公告)日：2007-07-19

    申请号：US11334920

    申请日：2006-01-19

    申请人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    发明人： John Reumann ,  Debanjan Saha ,  Zon-Yin Shae ,  Kunwadee Sripanidkulchai

    IPC分类号： H04M3/42

    CPC分类号： H04M3/436 ,  H04L29/06027 ,  H04L65/1079

    摘要： A caller verification system and method include generating a challenge to be sent to a caller which requires a response from the caller prior to accepting a call. A response or lack thereof is determined from the caller, and the response is analyzed relative to an acceptable response to determine whether the caller is acceptable to communicate with. If the caller is acceptable, the call may be accepted.

    摘要翻译： 呼叫者验证系统和方法包括在接受呼叫之前产生要发送给呼叫者的质询，其要求来自呼叫者的响应。 从呼叫者确定响应或不足，并且相对于可接受的响应分析响应，以确定呼叫者是否可接受进行通信。 如果呼叫者可以接受，则可以接受呼叫。