公开(公告)号：US11642788B2

公开(公告)日：2023-05-09

申请号：US17958446

申请日：2022-10-03

Applicant: NICE LTD

Inventor： David Geffen ,  Lior Epstein ,  Gal Tesler

IPC: G06F9/46 ,  G06F11/07 ,  B25J9/16 ,  G06F16/00

CPC classification number: B25J9/1674 ,  B25J9/1661 ,  G06F11/07 ,  G06F16/00

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US10682761B2

公开(公告)日：2020-06-16

申请号：US15628666

申请日：2017-06-21

Applicant: NICE LTD

Inventor： David Geffen ,  Lior Epstein ,  Gal Tesler

IPC: G06F9/46 ,  G06F11/07 ,  G06N20/00 ,  B25J9/16 ,  G06F16/00

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US20210097634A1

公开(公告)日：2021-04-01

申请号：US16583303

申请日：2019-09-26

Applicant: NICE LTD.

Inventor： David Geffen ,  Yuval SHACHAF ,  Gennadi LEMBERSKY

IPC: G06Q50/20 ,  G06Q10/06

Abstract: A system and method for selecting a training program from a plurality of training programs for a selected worker may include evaluating performance improvement of a plurality of workers who have taken training programs of the plurality of training programs, and associating a performance improvement grade to each of the workers for each of the training programs the worker has taken; selecting, in a worker database, workers that are similar to the selected worker; and selecting the training program for the selected worker based on the performance improvement grades associated with the similar workers for the plurality of training programs.

公开(公告)号：US11504852B2

公开(公告)日：2022-11-22

申请号：US17070925

申请日：2020-10-15

Applicant: NICE LTD

Inventor： David Geffen ,  Lior Epstein ,  Gal Tesler

IPC: G06F9/46 ,  G06F11/07 ,  B25J9/16 ,  G06F16/00

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US11636430B2

公开(公告)日：2023-04-25

申请号：US17066008

申请日：2020-10-08

Applicant: NICE LTD.

Inventor： David Geffen ,  Eshay Livne ,  Omer Abramovich ,  Eyal Eshel

IPC: G06Q10/10 ,  G10L13/08 ,  G06F3/16

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.

公开(公告)号：US20210081873A1

公开(公告)日：2021-03-18

申请号：US16571232

申请日：2019-09-16

Applicant: NICE LTD

Inventor： David Geffen ,  Yuval Shachaf ,  Gennadi Lembersky

IPC: G06Q10/06 ,  G06N3/00

Abstract: A computerized method for automatically pointing on an influencer on a measured performance change for maximizing coaching utility is provided herein. The method may include: receiving one or more metrics from a user to construct a Key Performance Indicators (KPI); retrieving data related to one or more agents during a predefined period for the one or more metrics from one or more performance management databases; calculating a change in KPI; calculating an influence of each metric on the calculated change in KPI; calculating an influence of each agent on the calculated change in KPI; presenting to a user via a display unit: (i) the calculated change in KPI; (ii) influence of each metric on the calculated change in KPI; and (iii) influence of each agent on the calculated change in KPI, and based on a precalculated coaching effectiveness, suggesting a coaching approach to reach a predefined KPI goal.