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    System and method for constructing flexible ordering to improve productivity and efficiency in process flows
    1.
    发明授权
    System and method for constructing flexible ordering to improve productivity and efficiency in process flows 有权
    用于构建灵活排序以提高生产率和工艺流程效率的系统和方法

    公开(公告)号：US08036865B2

    公开(公告)日：2011-10-11

    申请号：US12172573

    申请日：2008-07-14

    申请人： Nikolaos Anerousis ,  Hani T. Jamjoom ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Zon-Yin Shae

    发明人： Nikolaos Anerousis ,  Hani T. Jamjoom ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Zon-Yin Shae

    IPC分类号： G06G7/48

    CPC分类号： G06Q10/06

    摘要： A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided.

    摘要翻译： 识别过程的多个等效表示。 该过程具有多个任务。 每个表示都指定了不同的任务顺序。 多个等效表示被合并成单个表示。 单个表示在至少一个灵活的顺序分组中捕获可以以多于一个顺序执行的至少两个任务。 为至少一个灵活顺序分组指定至少一个约束。 还提供了用于合并两个或多个柔性表示的技术。

    SYSTEM AND METHOD FOR CONSTRUCTING FLEXIBLE ORDERING TO IMPROVE PRODUCTIVITY AND EFFICIENCY IN PROCESS FLOWS
    2.
    发明申请
    SYSTEM AND METHOD FOR CONSTRUCTING FLEXIBLE ORDERING TO IMPROVE PRODUCTIVITY AND EFFICIENCY IN PROCESS FLOWS 有权
    用于构建柔性订单以提高生产率和工艺流程效率的系统和方法

    公开(公告)号：US20100010791A1

    公开(公告)日：2010-01-14

    申请号：US12172573

    申请日：2008-07-14

    申请人： Nikolaos Anerousis ,  Hani T. Jamjoom ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Zon-Yin Shae

    发明人： Nikolaos Anerousis ,  Hani T. Jamjoom ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Zon-Yin Shae

    IPC分类号： G06G7/48

    CPC分类号： G06Q10/06

    摘要： A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided.

    摘要翻译： 识别过程的多个等效表示。 该过程具有多个任务。 每个表示都指定了不同的任务顺序。 多个等效表示被合并成单个表示。 单个表示在至少一个灵活的顺序分组中捕获可以以多于一个顺序执行的至少两个任务。 为至少一个灵活顺序分组指定至少一个约束。 还提供了用于合并两个或多个柔性表示的技术。

    Method and System for Defining One Flow Models with Varied Abstractions for Scalable lean Implementations
    6.
    发明申请
    Method and System for Defining One Flow Models with Varied Abstractions for Scalable lean Implementations 审中-公开
    用于定义可扩展精简实现的各种抽象的一个流模型的方法和系统

    公开(公告)号：US20100005469A1

    公开(公告)日：2010-01-07

    申请号：US12167184

    申请日：2008-07-02

    申请人： Abhijit Bose ,  Huang-Yang Chang ,  Santhosh Babu Kumaran ,  Arjun Natarjan ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Ramendra K. Sahoo

    发明人： Abhijit Bose ,  Huang-Yang Chang ,  Santhosh Babu Kumaran ,  Arjun Natarjan ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Ramendra K. Sahoo

    IPC分类号： G06F9/44

    CPC分类号： G06Q10/0637

    摘要： A method and system for representing one or more families of existing processes in a composite abstraction such that process improvement techniques can be implemented in a more scalable manner. The invention enables abstracting a set of pre-defined process models into a composite model that represents sufficient operational details while being compliant with process improvement techniques such as, but not limited to, Lean Six Sigma, Kaizen, and others (collectively “lean” techniques). The invention provides the ability to flexibly represent the operational and lean-related information in varied abstraction levels at different stages of the process as and when necessary. The invention provides the ability to dynamically generate and represent process models based on user-selected defining characteristics (or attributes) used for process “family” formation. This allows users to define process models based on a set of customized attributes deemed critical by that particular user, including the ability to prioritize the selected attributes.

    摘要翻译： 一种用于表示复合抽象中现有过程的一个或多个系列的方法和系统，使得可以以更可扩展的方式实现过程改进技术。 本发明使得能够将一组预定义的过程模型抽象成为表示足够的操作细节的复合模型，同时符合过程改进技术，例如但不限于精益六西格玛，开发者等（统称为“精益”技术） ）。 本发明提供了在必要时在不同阶段的不同抽象级别灵活地表示操作和精益相关信息的能力。 本发明提供了基于用于过程“家庭”形成的用户选择的定义特征（或属性）来动态生成和表示过程模型的能力。 这允许用户基于由该特定用户认为关键的一组定制属性来定义过程模型，包括对所选属性进行优先排序的能力。

    METHOD FOR ORGANIZING PROCESSES
    7.
    发明申请
    METHOD FOR ORGANIZING PROCESSES 审中-公开
    组织方法的方法

    公开(公告)号：US20100017244A1

    公开(公告)日：2010-01-21

    申请号：US12174130

    申请日：2008-07-16

    申请人： Debanjan Saha ,  Ramendra K. Sahoo ,  Anees A. Shaikh

    发明人： Debanjan Saha ,  Ramendra K. Sahoo ,  Anees A. Shaikh

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06 ,  G06Q10/06393

    摘要： Techniques for generating a target process are provided. The techniques include identifying at least one of one or more steps and one or more artifacts within a target process and one or more other processes, pre-fetching the at least one of one or more atomic steps, one or more decision steps and splits and one or more merges to be used in the target process from the one or more other processes, and associating the at least one of one or more atomic steps, one or more decision steps and splits and one or more merges to be used in the target process at one or more decision points to generate the target process.

    摘要翻译： 提供了用于生成目标过程的技术。 这些技术包括识别目标过程和一个或多个其他过程中的一个或多个步骤和一个或多个工件中的至少一个，预取一个或多个原子步骤中的至少一个，一个或多个决定步骤和分割，以及 在一个或多个其他过程中在目标过程中使用的一个或多个合并，以及将一个或多个原子步骤中的至少一个，一个或多个决策步骤和分割以及要在目标中使用的一个或多个合并 在一个或多个决策点处处理以产生目标过程。

    METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION
    10.
    发明申请
    METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION 审中-公开
    在有效问题解决方案的服务管理过程中增强制作系统的方法和装置

    公开(公告)号：US20100031095A1

    公开(公告)日：2010-02-04

    申请号：US12181563

    申请日：2008-07-29

    申请人： Yaoping Ruan ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Sambit Sahu ,  Anees Shaikh

    发明人： Yaoping Ruan ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Sambit Sahu ,  Anees Shaikh

    IPC分类号： G06F11/07

    CPC分类号： G06Q10/06

    摘要： Problem ticket usage is improved by adding dynamic information to the ticket or using dynamic information to prompt the user or customer for additional information. Two categories of dynamic information are used. In the case where an initial problem ticket involves identification of a problem component the dynamic information is derived from abnormal status of related components, such as components which support the problem component. In the case where an initial problem ticket involves problem symptom information, data is derived from resolved problem tickets by identifying important words or concepts which are stored in connection with the particular symptom. When later problem tickets having the same symptom are identified the related important words or concepts are either added to the problem ticket or are used to prompt customers or users for additional information. A system implementing an embodiment of the invention is also described.

    摘要翻译： 通过向机票添加动态信息或使用动态信息来提示用户或客户获取更多信息来改进问题票使用。 使用两类动态信息。 在初始问题票涉及识别问题组件的情况下，动态信息是从相关组件的异常状态导出的，例如支持问题组件的组件。 在初始问题票涉及问题症状信息的情况下，通过识别与特定症状相关联存储的重要单词或概念，从解决的问题票据导出数据。 当识别出具有相同症状的后续问题票时，将相关的重要词或概念添加到问题单，或用于提示客户或用户获取更多信息。 还描述了实现本发明的实施例的系统。