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24 条记录 (耗时 0.018 秒)

    User Authentication Persistence
    1.
    发明申请
    User Authentication Persistence 审中-公开

    公开(公告)号：US20180107813A1

    公开(公告)日：2018-04-19

    申请号：US15296674

    申请日：2016-10-18

    申请人： Plantronics, Inc.

    发明人： Erik Perotti

    IPC分类号： G06F21/32

    CPC分类号： G06F21/32

    摘要： Methods and apparatuses for user authentication are described. In one example, an active condition of an authenticator device is detected and the identity of the user is authenticated. A biometric input is received to enter an authenticated state. The authenticated state is maintained if the authenticator device has not shifted from the active condition to an inactive condition. An authentication request is received while the authenticator device is in the authenticated state. An authentication success is reported to the authentication requestor device.

    Interactive Device Registration, Setup and Use
    3.
    发明申请
    Interactive Device Registration, Setup and Use 有权
    交互式设备注册，设置和使用

    公开(公告)号：US20150124944A1

    公开(公告)日：2015-05-07

    申请号：US14070289

    申请日：2013-11-01

    申请人： Plantronics, Inc.

    发明人： Erik Perotti ,  Todd W. Zazelenchuk

    IPC分类号： H04M3/493

    CPC分类号： G06Q30/01

    摘要： Methods and apparatuses for interactive device operation are disclosed. In one example, a method for user device operation includes retrieving from a user device memory a user device identifying data, dialing a remote computing device having an interactive voice response (IVR) system, and transmitting the user device identifying data to the remote computing device. The method includes outputting one or more voice messages from the interactive voice response system to a user of the user device, the one or more voice messages associated with a usage of the user device. The method further includes transmitting a user action to the remote computing device made responsive to the one or more voice messages.

    摘要翻译： 公开了用于交互式设备操作的方法和装置。 在一个示例中，用于用户设备操作的方法包括从用户设备存储器检索识别数据的用户设备，拨打具有交互式语音响应（IVR）系统的远程计算设备，以及将用户设备识别数据发送到远程计算设备 。 该方法包括从交互式语音应答系统向用户设备的用户输出一个或多个语音消息，该一个或多个语音消息与用户设备的使用相关联。 该方法还包括响应于一个或多个语音消息向远程计算设备发送用户动作。

    NOISE LEVEL MEASUREMENT WITH MOBILE DEVICES, LOCATION SERVICES, AND ENVIRONMENTAL RESPONSE
    4.
    发明申请
    NOISE LEVEL MEASUREMENT WITH MOBILE DEVICES, LOCATION SERVICES, AND ENVIRONMENTAL RESPONSE 审中-公开

    公开(公告)号：US20200013423A1

    公开(公告)日：2020-01-09

    申请号：US16573857

    申请日：2019-09-17

    申请人： Plantronics, Inc.

    发明人： Evan Harris Benway ,  Erik Perotti

    IPC分类号： G10L21/0208 ,  H04R1/10

    摘要： Methods and apparatuses for noise management are disclosed. In one example, a method includes receiving a plurality of noise level measurements. The method includes receiving a plurality of location data. In one example, the method further includes adjusting an environmental parameter utilizing the noise level measurements. In one example, the method further includes providing location services to a user directing the user to a geographical area having a lower noise level.

    Automated traversal of interactive voice response systems
    6.
    发明授权
    Automated traversal of interactive voice response systems 有权
    自动遍历交互式语音应答系统

    公开(公告)号：US09420097B2

    公开(公告)日：2016-08-16

    申请号：US14169019

    申请日：2014-01-30

    申请人： Plantronics, Inc.

    发明人： Erik Perotti ,  Cary Bran ,  Barry L Margerum

    IPC分类号： H04M1/64 ,  H04M3/493 ,  H04M11/00

    CPC分类号： H04M3/493 ,  H04M2201/40

    摘要： Methods and apparatuses for interactive voice response system traversal are disclosed. In one example, a user selectable dialer is created including a dial number for an interactive voice response (IVR) system and an ordered sequence of IVR response data operable to transmit to the IVR system perform a desired operation. A user selection of the user selectable dialer is received, and the dial number is automatically dialed to connect to the IVR system and the ordered sequence of IVR response data is automatically transmitted to perform the desired operation.

    摘要翻译： 公开了用于交互式语音响应系统遍历的方法和装置。 在一个示例中，创建用户可选拨号器，其包括用于交互式语音响应（IVR）系统的拨号号码，以及可操作以向IVR系统发送的IVR响应数据的有序序列执行期望的操作。 接收到用户可选拨号器的用户选择，并自动拨打拨号号码以连接到IVR系统，并自动发送IVR响应数据的有序序列以执行所需的操作。

    Interactive voice response (IVR) routing system
    9.
    发明授权
    Interactive voice response (IVR) routing system 有权
    交互式语音应答（IVR）路由系统

    公开(公告)号：US09247055B2

    公开(公告)日：2016-01-26

    申请号：US14295201

    申请日：2014-06-03

    申请人： Plantronics, Inc.

    发明人： Evan Harris Benway ,  Erik Perotti

    IPC分类号： H04M1/64 ,  H04M3/493 ,  H04M11/00

    CPC分类号： H04M3/493 ,  H04M3/4936

    摘要： An interactive voice response method and system is described. A computerized IVR dialer signals to an IVR system that it is capable of high speed operations. The IVR system completes the high speed operations handshake with the IVR dialer. The two IVR components then continue processing of the IVR call at speeds higher than likely obtainable in a conventional IVR call, e.g., one in which the IVR dialer is performed by a human caller. The IVR system and the IVR dialer may employ a high speed IVR script that eliminates many of the instructional messages provided to human IVR callers and also eliminates or reduces the duration of pauses between the communication of information.

    摘要翻译： 描述了交互式语音响应方法和系统。 计算机化的IVR拨号器向IVR系统发出信号，使其能够进行高速运行。 IVR系统完成与IVR拨号器的高速操作握手。 然后，两个IVR组件继续以比在常规IVR呼叫中可能获得的速度更高的IVR呼叫处理，例如IVR拨号程序由人类呼叫者执行。 IVR系统和IVR拨号器可以使用高速IVR脚本，其消除了提供给人IVR呼叫者的许多指令消息，并且还消除或减少了信息通信之间的暂停持续时间。

    System and method for creating interactive voice response (IVR) dialers
    10.
    发明授权
    System and method for creating interactive voice response (IVR) dialers 有权
    用于创建交互式语音响应（IVR）拨号器的系统和方法

    公开(公告)号：US09100478B1

    公开(公告)日：2015-08-04

    申请号：US14201549

    申请日：2014-03-07

    申请人： Plantronics, Inc.

    发明人： Evan Harris Benway ,  Jeff Larson ,  Erik Perotti

    IPC分类号： H04M1/64 ,  H04M3/493

    CPC分类号： H04M3/493

    摘要： An IVR dialer creation method and system is described that creates new IVR dialers from recorded conversations between users and target IVR systems. An IVR dialer creation server and/or an IVR dialer application records each channel communications between a user and a target IVR system. The IVR system times target IVR system messages, and converts the times into pauses for the IVR dialer. The IVR system speech recognition determines the content of target IVR system messages. The IVR system analyzes user DTMF tones or voice responses to queries from the target IVR server. The IVR system determines which of the user responses are generic for the functional task performed and which pertain to user-specific information. The IVR system then builds the new IVR dialer from the pauses and user responses leaving open the possibility for the input of user-specific information during a later communication with the target IVR system.

    摘要翻译： 描述了IVR拨号器创建方法和系统，其从用户和目标IVR系统之间的记录对话中创建新的IVR拨号器。 IVR拨号器创建服务器和/或IVR拨号程序应用程序记录用户和目标IVR系统之间的每个通道通信。 IVR系统对IVR系统消息进行定时，并将时间转换为IVR拨号器的暂停。 IVR系统语音识别确定目标IVR系统消息的内容。 IVR系统分析来自目标IVR服务器的查询的用户DTMF音调或语音响应。 IVR系统确定哪个用户响应对于执行的功能任务是通用的，哪些属于用户特定的信息。 IVR系统然后从暂停和用户响应中构建新的IVR拨号器，留下在与目标IVR系统之间的通信期间输入用户特定信息的可能性。