公开(公告)号：US12231924B2

公开(公告)日：2025-02-18

申请号：US18392320

申请日：2023-12-21

Applicant: PLUME DESIGN, INC.

Inventor： Nipun Agarwal ,  William J. Mcfarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US12160053B2

公开(公告)日：2024-12-03

申请号：US18297406

申请日：2023-04-07

Applicant: PLUME DESIGN, INC.

Inventor： Miroslav Samardzija ,  Brian Nam ,  Liem Hieu Dinh Vo ,  William J. Mcfarland

IPC: H04W4/00 ,  H01Q5/50 ,  H04B1/00 ,  H04B1/48 ,  H04W4/06 ,  H04W52/18 ,  H04W52/36 ,  H04W52/46 ,  H04W72/044 ,  H04W84/18 ,  H04L1/00 ,  H04L12/18 ,  H04L27/26 ,  H04W52/14 ,  H04W52/24 ,  H04W52/28 ,  H04W52/50 ,  H04W52/54 ,  H04W74/00 ,  H04W84/12

Abstract: Systems and methods for operating a radio system include configuring a first antenna of a plurality of antennas in a wireless device to operate in a configured mode of a plurality of modes, wherein the plurality of modes include a first mode of operating as a quarter wave for operation in a 2.4 GHz band, a second mode of operating as a half wave for operation in a 5 GHz band, and a third mode of operating simultaneous as a half wave and a quarter wave for operation in both the 2.4 GHz band and the 5 GHz band; and operating a first radio of a plurality of radios connected to the first antenna in the configured mode of the first antenna.