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    Diagnostic system with learning capabilities
    2.
    发明授权
    Diagnostic system with learning capabilities 失效
    具有学习能力的诊断系统

    公开(公告)号：US06442542B1

    公开(公告)日：2002-08-27

    申请号：US09415408

    申请日：1999-10-08

    申请人： Vipin Kewal Ramani ,  Rasiklal Punjalal Shah ,  Ramesh Ramachandran ,  Piero Patrone Bonissone ,  Yu-To Chen ,  Phillip Edward Steen ,  John Andrew Johnson

    发明人： Vipin Kewal Ramani ,  Rasiklal Punjalal Shah ,  Ramesh Ramachandran ,  Piero Patrone Bonissone ,  Yu-To Chen ,  Phillip Edward Steen ,  John Andrew Johnson

    IPC分类号： G06F1730

    CPC分类号： G01R31/2846 ,  G06F11/2257 ,  Y10S707/915 ,  Y10S707/99933 ,  Y10S707/99945

    摘要： A diagnostic system is provided for identifying faults in a machine (e.g., CT scanner, MRI system, x-ray apparatus) by analyzing a data file generated thereby. The diagnostic system includes a trained database containing a plurality of trained data, each trained data associated with one of plurality of known fault types. Each trained data is represented by a trained set of feature values and corresponding weight values. Once a data file is generated by the machine, a current set of feature values are extracted from the data file by performing various analyses (e.g., time domain analysis, frequency domain analysis, wavelet analysis). The current set of feature values extracted is analyzed by a fault detector which produces a candidate set of faults based on the trained set of feature values and corresponding weight values for each of the fault types. The candidate set of faults produced by the fault detector is presented to a user along with a recommend repair procedure. In cases where no fault is identified or in response to a misdiagnosis produced by the diagnostic system, the user may interactively input a faulty condition associated with the machine being diagnosed (e.g., based on his/her experience). The diagnostic system further includes a learning subsystem which automatically updates the plurality of trained data based on the faulty condition input by the user.

    摘要翻译： 提供诊断系统，用于通过分析由此产生的数据文件来识别机器中的故障（例如，CT扫描仪，MRI系统，x射线设备）。 诊断系统包括训练数据库，其包含多个训练数据，每个训练数据与多个已知故障类型之一相关联。 每个经过训练的数据由经过训练的特征值组和对应的权重值表示。 一旦数据文件由机器生成，通过执行各种分析（例如，时域分析，频域分析，小波分析）从数据文件中提取当前的一组特征值。 提取的当前特征值组由故障检测器分析，故障检测器基于经过训练的特征值集合和每个故障类型的对应权重值产生候选的故障集合。 由故障检测器产生的候选故障集与推荐的修复过程一起呈现给用户。 在没有发现故障或者响应诊断系统产生的误诊的情况下，用户可以交互地输入与被诊断的机器相关联的故障状况（例如，基于他/她的经验）。 诊断系统还包括学习子系统，该学习子系统基于用户输入的故障条件自动更新多个经过训练的数据。

    End user automatic call distributor network control
    6.
    发明授权
    End user automatic call distributor network control 有权
    终端用户自动呼叫分配器网络控制

    公开(公告)号：US06850612B2

    公开(公告)日：2005-02-01

    申请号：US09886804

    申请日：2001-06-21

    申请人： John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

    发明人： John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

    IPC分类号： H04M3/51 ,  H04M3/523 ,  H04M3/533 ,  H04M3/00

    CPC分类号： H04M3/523 ,  H04M3/5166 ,  H04M3/5238 ,  H04M3/533 ,  H04M2203/2011

    摘要： A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

    摘要翻译： 一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。 呼叫者接收有关一个或多个ACD中队列状态的信息。 如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。 呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制。 呼叫者可以准备在呼叫者等待时传送给应答代理的信息。 有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。