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1.发明申请PERSISTING CUSTOMER IDENTITY VALIDATION DURING AGENT-TO-AGENT TRANSFERS IN CALL CENTER TRANSACTIONS 失效在呼叫中心交易中进行代理转换的客户身份验证过程中的客户身份验证公开(公告)号：US20130251119A1
公开(公告)日：2013-09-26
申请号：US13424989
申请日：2012-03-20
IPC分类号： H04M1/64
CPC分类号： H04M3/5166 , H04M2201/41 , H04M2203/6054
摘要： A small baseline audio sample is sampled when a person initially calls in and the sample is held only for the duration of the call. For each subsequent transfer, a comparison is made to the baseline established from the initial call and at the end of the call the voice sample is discarded so no resources need to be maintained. Speaker verification and VOIP technologies are used to persist the customer's verification information as service representative hand-offs occur.
摘要翻译： 一个小的基线音频样本是在一个人最初呼叫的时候进行采样，而样本只在呼叫期间被保留。 对于每个后续传输，对从初始呼叫建立的基线进行比较，并且在呼叫结束时，丢弃语音样本，因此不需要维护资源。 扬声器验证和VOIP技术用于维护客户的验证信息，因为服务代表切换发生。
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2.发明授权Persisting customer identity validation during agent-to-agent transfers in call center transactions 失效在呼叫中心交易中的代理到代理转移期间持久化客户身份验证公开(公告)号：US08724779B2
公开(公告)日：2014-05-13
申请号：US13424989
申请日：2012-03-20
CPC分类号： H04M3/5166 , H04M2201/41 , H04M2203/6054
摘要： A small baseline audio sample is sampled when a person initially calls in and the sample is held only for the duration of the call. For each subsequent transfer, a comparison is made to the baseline established from the initial call and at the end of the call the voice sample is discarded so no resources need to be maintained. Speaker verification and VOIP technologies are used to persist the customer's verification information as service representative hand-offs occur.
摘要翻译： 一个小的基线音频样本是在一个人最初呼叫的时候进行采样，而样本只在呼叫期间被保留。 对于每个后续传输，对从初始呼叫建立的基线进行比较，并且在呼叫结束时，丢弃语音样本，因此不需要维护资源。 扬声器验证和VOIP技术用于维护客户的验证信息，因为服务代表切换发生。
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公开(公告)号：US09311623B2
公开(公告)日：2016-04-12
申请号：US13369955
申请日：2012-02-09
IPC分类号： G06Q10/10
CPC分类号： G06Q10/101
摘要： One or more artifact drafts may be associated with each of a plurality of artifacts, each of the artifact drafts representing a state of the associated artifact at a point in time and one or more commands in a command stack that transformed the artifact draft's parent into the artifact draft. Multiple traceability links and traceability vertices represent connections between the artifact drafts of the artifacts. A traceability link includes an edge between an artifact draft of an artifact and an artifact draft of another artifact. A module is operable to navigate through said one or more artifacts of the plurality of artifacts from a reference temporal point via the plurality of traceability links.
摘要翻译： 一个或多个工件草案可以与多个工件中的每一个相关联，每个工件草图表示在一个时间点处的相关工件的状态，以及命令栈中的一个或多个命令，将工件草图的父母转换为 人造草稿。 多个可追溯性链接和可追溯性顶点表示工件的工件草图之间的连接。 可追溯性链接包括工件的工件草图和另一个工件的工件草图之间的边缘。 模块可操作以经由多个可追溯性链接从参考时间点导航多个伪影中的所述一个或多个伪像。
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公开(公告)号：US09141942B2
公开(公告)日：2015-09-22
申请号：US13603855
申请日：2012-09-05
CPC分类号： G06Q10/06311 , G06Q10/063114 , G06Q10/109
摘要： Scheduling a given event, in one aspect, may include obtaining a set of one or more business rules, obtaining analytics, and obtaining an event specification. The event specification may include at least one content specification and two or more transmission modes. The event may be scheduled based on the event specification, the analytics and the business rules. The scheduling may be indicated by a tuple comprising event content, one or more communication modes selected from the two or more transmission modes, and timing of the scheduled event.
摘要翻译： 在一个方面，调度给定事件可以包括获得一组一个或多个业务规则，获得分析和获得事件规范。 事件规范可以包括至少一个内容规范和两个或多个传输模式。 事件可以根据事件规范，分析和业务规则进行安排。 调度可以由包括事件内容，从两个或更多个传输模式中选择的一个或多个通信模式以及调度事件的定时的元组指示。
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公开(公告)号：US08576067B2
公开(公告)日：2013-11-05
申请号：US13605770
申请日：2012-09-06
IPC分类号： G08B21/00
摘要： A target receiver may receive a location-related specification and a time period-related specification, the time period-related specification specifying time period in which to check for the location-related specification. A location monitor may determine current location-related information. A time period monitor may determine current time-related information. An analyzer may determine whether a pair of the location-related specification and the time-period related specification is satisfied by the current-location information and the current time-related information. The analyzer may further provide notification as to whether the pair of the location-related specification and the time-period related specification is satisfied by the current-location information and the current time-related information.
摘要翻译： 目标接收机可以接收位置相关规范和时间段相关规范，时间段相关规范指定检查位置相关规范的时间段。 位置监视器可以确定当前位置相关信息。 时间段监视器可以确定当前时间相关信息。 分析器可以通过当前位置信息和当前时间相关信息来确定一对位置相关规范和时间段相关规范是否被满足。 分析器还可以提供关于当前位置信息和当前时间相关信息是否满足位置相关规范和时间段相关规范的对的通知。
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公开(公告)号：US20120329481A1
公开(公告)日：2012-12-27
申请号：US13605770
申请日：2012-09-06
IPC分类号： H04W64/00
摘要： A target receiver may receive a location-related specification and a time period-related specification, the time period-related specification specifying time period in which to check for the location-related specification. A location monitor may determine current location-related information. A time period monitor may determine current time-related information. An analyzer may determine whether a pair of the location-related specification and the time-period related specification is satisfied by the current-location information and the current time-related information. The analyzer may further provide notification as to whether the pair of the location-related specification and the time-period related specification is satisfied by the current-location information and the current time-related information.
摘要翻译： 目标接收机可以接收位置相关规范和时间段相关规范，时间段相关规范指定检查位置相关规范的时间段。 位置监视器可以确定当前位置相关信息。 时间段监视器可以确定当前时间相关信息。 分析器可以通过当前位置信息和当前时间相关信息来确定一对位置相关规范和时间段相关规范是否被满足。 分析器还可以提供关于当前位置信息和当前时间相关信息是否满足位置相关规范和时间段相关规范的对的通知。
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公开(公告)号：US20110004632A1
公开(公告)日：2011-01-06
申请号：US12497319
申请日：2009-07-02
IPC分类号： G06F17/30
摘要： The system and method in one aspect provide a set of extended Boolean operators and a tree visual paradigm that enable business users to modularize the construction of a rule and visualize it as the rules is being built.
摘要翻译： 一方面的系统和方法提供了一组扩展布尔运算符和树视觉范例，使业务用户能够将规则的构造模块化，并根据正在构建的规则将其可视化。
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公开(公告)号：US06480210B1
公开(公告)日：2002-11-12
申请号：US09343911
申请日：1999-06-30
IPC分类号： G09G500
CPC分类号： G06F17/30817 , G06F17/30849
摘要： A user interface for accessing a database, organized into an information landscape, uses an architectural metaphor, namely, a stadium, to organize the information of the database for greater user accessibility. Spotlight and query tools are used to help the user access items within the database. A multi-user version includes a chat space feature.
摘要翻译： 用于访问组织成信息环境的数据库的用户界面使用体系结构隐喻（即体育场）来组织数据库的信息以获得更大的用户可访问性。 Spotlight和查询工具用于帮助用户访问数据库中的项目。 多用户版本包括聊天空间功能。
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公开(公告)号：US08732616B2
公开(公告)日：2014-05-20
申请号：US13239721
申请日：2011-09-22
申请人： Rachel K. E. Bellamy , Michael Desmond , Jacquelyn A. Martino , Paul M. Matchen , Harold L. Ossher , John T. Richards , Calvin B. Swart
发明人： Rachel K. E. Bellamy , Michael Desmond , Jacquelyn A. Martino , Paul M. Matchen , Harold L. Ossher , John T. Richards , Calvin B. Swart
CPC分类号： G06F3/0481
摘要： A mark-based containment system, in one aspect, may include a graphical user interface operable to receive an indication of a mark as a container marking, attribute one or more container attributes to the container marking, and store the container mark and the container attributes associated with the container mark.
摘要翻译： 在一个方面，基于标记的遏制系统可以包括图形用户界面，其可操作以接收作为容器标记的标记的指示，将一个或多个容器属性归因于容器标记，并且存储容器标记和容器属性 与容器标记相关联。
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公开(公告)号：US20130212472A1
公开(公告)日：2013-08-15
申请号：US13369955
申请日：2012-02-09
IPC分类号： G06F17/00
CPC分类号： G06Q10/101
摘要： One or more artifact drafts may be associated with each of a plurality of artifacts, each of the artifact drafts representing a state of the associated artifact at a point in time and one or more commands in a command stack that transformed the artifact draft's parent into the artifact draft. Multiple traceability links and traceability vertices represent connections between the artifact drafts of the artifacts. A traceability link includes an edge between an artifact draft of an artifact and an artifact draft of another artifact. A module is operable to navigate through said one or more artifacts of the plurality of artifacts from a reference temporal point via the plurality of traceability links.
摘要翻译： 一个或多个工件草案可以与多个工件中的每一个相关联，每个工件草图表示在一个时间点处的相关工件的状态，以及命令栈中的一个或多个命令，将工件草图的父母转换为 人造草稿。 多个可追溯性链接和可追溯性顶点表示工件的工件草图之间的连接。 可追溯性链接包括工件的工件草图和另一个工件的工件草图之间的边缘。 模块可操作以经由多个可追溯性链接从参考时间点导航多个伪影中的所述一个或多个伪像。
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