摘要:
In a communications system, a network provides multiple physical paths for communicating packets between participants of communication sessions. During a communication session, elements of the network route packets such that the packets are separated for communication to a destination using multiple physical paths.
摘要:
A communications system provides packet-based communications between two or more remote devices. During the session, at least one of the devices may monitor quality parameters and request enhancement of the session based on those quality parameters. Responsive to the request, a DSP pool allocates DSP resources for the session and enhances packets for the communication session using the allocated DSP resources.
摘要:
A method for adaptively improving voice quality during a communication session includes monitoring voice quality parameters associated with a communication session at one or more network components of a communication network. At least one of the network components is selected to perform packet replication, if a value of the voice quality parameters deviates from a predetermined range. In accordance with a particular embodiment, replicated packets are transmitted from the selected network component along an alternate communication path. In accordance with another embodiment, an improvement in performance associated with transmission of the replicated communication packets along the alternate communication path is assessed. Transmission of the replicated communication packets may be discontinued if the improvement is below a predetermined minimum.
摘要:
A communication system includes an endpoint that performs codec selection based on at least one network parameter. In a particular embodiment, a communication session exchanges voice information, and the codec selection improves the overall voice quality of the communication session.
摘要:
In a communications system, a network provides multiple physical paths for communicating packets between participants of communication sessions. During a communication session, elements of the network route packets such that the packets are separated for communication to a destination using multiple physical paths.
摘要:
A system and method for controlling delivery of streaming media include the capability to receive streaming media at an endpoint device at a first delivery rate and at the endpoint device, determine whether to adjust the first delivery rate and generate a command to adjust the first delivery rate. The system and method further include the capability to receive the command at a media delivery system and stream subsequent media at the adjusted rate.
摘要:
A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要:
A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
摘要:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.