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公开(公告)号：US07724888B1
公开(公告)日：2010-05-25
申请号：US11167449
申请日：2005-06-27
CPC分类号： H04M3/4936
摘要： An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the “actual count”), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the “ideal count”), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.
摘要翻译： 一种用于确定用户对呼叫对呼叫的呼叫的自动化方法，包括：（1）保持在呼叫期间用户被要求输入的次数的计数（“实际计数”），（2）保持次数的计数 应该根据用户所经过的对话路径（“理想计数”）询问用户的输入，以及（3）以最大的用户满意度将实际计数与理想计数之间的差值相关联，并且将计数之间的增加的差异相关联 用户满意度下降。 在一个实施例中，如果实际计数和理想计数之间的差达到一定阈值，则呼叫系统改变与用户的交互。
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2.发明授权Configurable information collection system, method and computer program product utilizing speech recognition 有权可配置信息收集系统，方法和计算机程序产品利用语音识别公开(公告)号：US07660719B1
公开(公告)日：2010-02-09
申请号：US10922433
申请日：2004-08-19
IPC分类号： G10L15/00
CPC分类号： H04M3/4938 , G06Q10/10 , H04M3/493 , H04M2201/40 , H04M2203/2061
摘要： A system, method and computer program product are provided for collecting information utilizing speech recognition. After receiving a specification, a voice application is configured based on the specification. During use, the voice application is capable of collecting information utilizing speech recognition.
摘要翻译： 提供了一种系统，方法和计算机程序产品，用于收集利用语音识别的信息。 接收到规格后，根据规格配置语音应用程序。 在使用过程中，语音应用能够利用语音识别来收集信息。
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3.发明授权System, method and computer program product for large-scale street name speech recognition 有权用于大规模街道语音识别的系统，方法和计算机程序产品公开(公告)号：US07444284B1
公开(公告)日：2008-10-28
申请号：US10989873
申请日：2004-11-15
申请人： Bertrand A. Damiba
发明人： Bertrand A. Damiba
CPC分类号： G10L15/1815 , G10L15/065 , G10L15/26
摘要： A system, method and computer program product are provided for speech recognition. During operation, a database of words are maintained. Initially, a probability is assigned to each of the words which indicates a prevalence of use of the word. Further, an utterance is received for speech recognition purposes. Such utterance is matched with one of the words in the database based on least in part on the probability.
摘要翻译： 提供了一种用于语音识别的系统，方法和计算机程序产品。 在操作期间，维护一个单词的数据库。 最初，分配给表示该词的使用普遍性的每个单词的概率。 此外，接收到语音识别目的的话语。 这种话语至少部分地基于概率与数据库中的一个词匹配。
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