公开(公告)号：US07013005B2

公开(公告)日：2006-03-14

申请号：US10776569

申请日：2004-02-11

申请人： Sherif Yacoub ,  Xiaofan Lin ,  Steven J. Simske

发明人： Sherif Yacoub ,  Xiaofan Lin ,  Steven J. Simske

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523 ,  H04M2201/40

摘要： A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

摘要翻译： 公开了一种用于优先确定联系人的系统和方法。 该方法公开：从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析，为每个请求生成第一优先级分数; 基于所述请求的关键字分析，为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数，在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。 本发明的系统包括实现该方法的所有方法和介质。

公开(公告)号：US08447027B2

公开(公告)日：2013-05-21

申请号：US10769240

申请日：2004-01-30

申请人： Xiaofan Lin ,  Steven J. Simske ,  Sherif Yacoub ,  Roland John Burns

发明人： Xiaofan Lin ,  Steven J. Simske ,  Sherif Yacoub ,  Roland John Burns

IPC分类号： H04M3/00

CPC分类号： G10L15/005 ,  G06Q10/06 ,  H04M3/5166 ,  H04M3/5233 ,  H04M2203/2061

摘要： A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

摘要翻译： 公开了一种用于语言变化引导操作员选择的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 识别联系人所说的语言变体; 确定一组操作者内的每个操作者的语言变化的技能水平; 选择语言变化中的技能水平高于预定值的运算符; 并将该联系人的对话框传送给操作员。 该系统公开了用于实现该方法的手段和实施例。

公开(公告)号：US08055713B2

公开(公告)日：2011-11-08

申请号：US10715179

申请日：2003-11-17

申请人： Steven J. Simske ,  R. John Burns ,  Xiaofan Lin ,  Sherif Yacoub

发明人： Steven J. Simske ,  R. John Burns ,  Xiaofan Lin ,  Sherif Yacoub

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  G10L15/26

摘要： In at least some embodiments, a system may comprise a user voice interface, a processor coupled to the user voice interface, wherein the processor interprets words spoken by a user, and a memory coupled to the processor, wherein the memory stores an email application, wherein the email application summarizes email messages and navigates a plurality of email messages according to the words spoken by the user.

摘要翻译： 在至少一些实施例中，系统可以包括用户语音接口，耦合到用户语音接口的处理器，其中处理器解释由用户所说出的单词和耦合到处理器的存储器，其中存储器存储电子邮件应用程序， 其中电子邮件应用程序总结电子邮件消息，并根据用户说出的话导航多个电子邮件消息。

公开(公告)号：US07349527B2

公开(公告)日：2008-03-25

申请号：US10769137

申请日：2004-01-30

申请人： Sherif Yacoub ,  Steven J. Simske ,  Xiaofan Lin ,  Francois Vincent

发明人： Sherif Yacoub ,  Steven J. Simske ,  Xiaofan Lin ,  Francois Vincent

IPC分类号： H04M1/64

CPC分类号： H04M3/4936 ,  G10L15/26 ,  H04M3/5166 ,  H04M2201/41

摘要： A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

摘要翻译： 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。

公开(公告)号：US20060212856A1

公开(公告)日：2006-09-21

申请号：US11082525

申请日：2005-03-17

申请人： Steven Simske ,  Xiaofan Lin ,  Sherif Yacoub

发明人： Steven Simske ,  Xiaofan Lin ,  Sherif Yacoub

IPC分类号： G06F9/45

CPC分类号： G06F9/44505

摘要： A method, apparatus, and system are disclosed for tuning software engines. In one exemplary embodiment, a method for software execution includes activating copies of an un-tuned software engine capable of generating a solution domain to a given input; tuning a first un-tuned software engine to generate a first subset of the solution domain in response to the given input; and tuning a second un-tuned software engine to generate a second subset of the solution domain in response to the given input.

摘要翻译： 公开了用于调整软件引擎的方法，装置和系统。 在一个示例性实施例中，一种用于软件执行的方法包括激活能够向给定输入生成解决方案域的未调谐软件引擎的副本; 调整第一个未调整的软件引擎以响应给定的输入生成解决方案域的第一子集; 以及调整第二个未调整的软件引擎以响应给定输入生成解决方案域的第二子集。

公开(公告)号：US20050177383A1

公开(公告)日：2005-08-11

申请号：US10774321

申请日：2004-02-06

申请人： Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  R. Burns

发明人： Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  R. Burns

IPC分类号： G06F21/00 ,  G06F17/60

CPC分类号： G06F21/10 ,  G06F2221/2137 ,  G06Q30/0278 ,  G06Q50/184

摘要： A system and method for merit-based software licensing comprises determining a quality value for a target software based on the target software's performance and computing a licensing fee based on the quality value.

摘要翻译： 基于优点的软件许可的系统和方法包括基于目标软件的性能来确定目标软件的质量值，并基于质量值计算许可费用。

公开(公告)号：US20050177371A1

公开(公告)日：2005-08-11

申请号：US10773392

申请日：2004-02-06

申请人： Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin ,  R. John Burns

发明人： Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin ,  R. John Burns

IPC分类号： G06F17/00 ,  G10L15/22 ,  G10L15/28

CPC分类号： G10L15/32 ,  G10L2015/228

摘要： A system comprises a first speech recognition engine, a second speech recognition engine, and evaluation logic coupled to the first and second speech recognition engines. The evaluation logic evaluates the first and second speech recognition engines based on evaluation voice signals from a user and, based on the evaluation, selects one of said speech recognition engines to process additional speech signals from the user.

摘要翻译： 系统包括第一语音识别引擎，第二语音识别引擎和耦合到第一和第二语音识别引擎的评估逻辑。 评估逻辑基于来自用户的评估语音信号来评估第一语音识别引擎和第二语音识别引擎，并且基于评估，选择所述语音识别引擎中的一个来处理来自用户的附加语音信号。

公开(公告)号：US20050108338A1

公开(公告)日：2005-05-19

申请号：US10715179

申请日：2003-11-17

申请人： Steven Simske ,  R. Burns ,  Xiaofan Lin ,  Sherif Yacoub

发明人： Steven Simske ,  R. Burns ,  Xiaofan Lin ,  Sherif Yacoub

IPC分类号： G06F3/00 ,  G06F15/16 ,  G06Q10/00 ,  G10L15/26

CPC分类号： G06Q10/107 ,  G10L15/26

摘要： In at least some embodiments, a system may comprise a user voice interface, a processor coupled to the user voice interface, wherein the processor interprets words spoken by a user, and a memory coupled to the processor, wherein the memory stores an email application, wherein the email application summarizes email messages and navigates a plurality of email messages according to the words spoken by the user.

摘要翻译： 在至少一些实施例中，系统可以包括用户语音接口，耦合到用户语音接口的处理器，其中处理器解释由用户所说出的单词和耦合到处理器的存储器，其中存储器存储电子邮件应用程序， 其中电子邮件应用程序总结电子邮件消息，并根据用户说出的话导航多个电子邮件消息。

公开(公告)号：US20050175167A1

公开(公告)日：2005-08-11

申请号：US10776569

申请日：2004-02-11

申请人： Sherif Yacoub ,  Xiaofan Lin ,  Steven Simske

发明人： Sherif Yacoub ,  Xiaofan Lin ,  Steven Simske

IPC分类号： H04M3/00 ,  H04M3/523 ,  H04M5/00

CPC分类号： H04M3/523 ,  H04M2201/40

摘要： A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

摘要翻译： 公开了一种用于优先确定联系人的系统和方法。 该方法公开：从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析，为每个请求生成第一优先级分数; 基于所述请求的关键字分析，为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数，在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。 本发明的系统包括实现该方法的所有方法和介质。

公开(公告)号：US20050169441A1

公开(公告)日：2005-08-04

申请号：US10769137

申请日：2004-01-30

申请人： Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

发明人： Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

IPC分类号： G10L15/26 ,  H04M1/64 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00

CPC分类号： H04M3/4936 ,  G10L15/26 ,  H04M3/5166 ,  H04M2201/41

摘要： A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

摘要翻译： 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。