公开(公告)号：US10007918B1

公开(公告)日：2018-06-26

申请号：US14583582

申请日：2014-12-26

Applicant: Sprint Communications Company L.P.

Inventor： Jamal Cox ,  Matthew Henderson ,  Lisa Hilger

IPC: G06Q30/00 ,  G06Q10/06

CPC classification number: G06Q30/016 ,  G06Q10/063112 ,  G06Q10/06314

Abstract: A method of performing a customer service operation with user interface (UI) element widgets is disclosed. The method comprises an application of an evaluation server receiving inputs that are responses to a survey of a user of a workstation. The method comprises the application determining a personality type and a technical ability level of the user. The method comprises the application receiving a request for a widget, wherein the widget provides the functionality to complete the user request that is related to an issue that the user wants to resolve. The application automatically selects a widget from a plurality of widgets based on the type of user request and the technical ability level of the user. The application then transmits the widget to the user.