公开(公告)号：US10402765B1

公开(公告)日：2019-09-03

申请号：US14624527

申请日：2015-02-17

Applicant: Sprint Communications Company L.P.

Inventor： Brian D. Lushear ,  Paul Andrew Shinholster, Jr. ,  Todd M. Szymanski

IPC: G06Q10/06 ,  G06Q30/00 ,  G06Q10/00

Abstract: Embodiments of the disclosure include systems and methods for analyzing network management using customer provided information. A system comprises a computer having a processor and a memory; and an application stored in the memory that, when executed by the processor, identifies a plurality of customer sites; receives customer input information for each of the customer sites, wherein input information includes a priority level for the customer site, a number of employees at the customer site, a type of customer site, services provided by the customer site, and the redundancy of the services provided by the customer site; monitors the performance of each of the customer sites and service to each of the customer sites; determines one or more trouble tickets for each of the customer sites based on issues in the monitored performance for each of the customer sites; and prioritizes the trouble tickets based on the customer input information.

公开(公告)号：US09967753B1

公开(公告)日：2018-05-08

申请号：US15139291

申请日：2016-04-26

Applicant: Sprint Communications Company L.P.

Inventor： Kevin V. Jadunandan ,  Seth T. Shelnutt ,  Paul Andrew Shinholster, Jr. ,  Todd M. Szymanski

IPC: H04W4/00 ,  H04W16/20 ,  H04W64/00 ,  H04M7/00 ,  H04J11/00 ,  H04B7/26 ,  H03M13/00

CPC classification number: H04W16/20 ,  H03M13/6544 ,  H04B7/2628 ,  H04J11/00 ,  H04M2215/2026 ,  H04W64/00

Abstract: A method of managing a wireless communication network. The method comprises collecting network performance data from enhanced node Bs (eNBs) by an application executing on a computer system and collecting user equipment (UE) performance data from UEs, where the UE performance data comprises self-location information at the time of a wireless coverage outage experienced by the UEs. The method further comprises, for each eNB, analyzing by the application network performance data associated with the eNB and UE performance data of wireless coverage outages experienced by UEs determined based on their self-location information to have been proximate to the eNB when its wireless coverage outage was experienced, and, based on the analysis of network performance data in combination with UE performance data, taking action to manage the wireless communication network.